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Customer Ratings & Reviews

Your price for this item is $549.99
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The comparable value price is $699.99

Customer reviews

Rating 4.6 out of 5 stars with 793 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop Go 2's ease of use, light weight, and compact size, finding it ideal for portability. Positive feedback also highlights the responsive touchscreen, good battery life, and solid performance for everyday tasks. While some users experienced occasional overheating, most were satisfied with the laptop's design and value for the price. Concerns were raised regarding limited storage and RAM in some configurations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 793 reviews
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and easy to take on the go. Nice to watch movies on.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It's wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great computer fast running perfect for school work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not working after 2 months -no mishandling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this for 2 months and the computer won’t respond and the battery feels hot. I just logged into my best buy account to check the reciept and I see the label “no longer returnable”. We don’t have the money to purchase a new laptop rn. Very frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for school - great graphics and color

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great little laptop.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter laptop for a high school student going into college.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best budget value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for money. Large screen size. Lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Laptop review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the size of the laptop, it is pretty light. Screen looks good & its very smooth.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Incorrect Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer appears fine and everything, but I think I got the wrong device. The one I receive was not 12"

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery dies fast, no back light on the keyboard. Expensive

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sometimes quick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just ok. Had its Hangups otherwise it worked as intended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High schooler is very satisfied with this laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this laptop. My 16 year old needed something compatible and easy with google classroom apps but she doesnt like the chromebook. This has been a great computer so far! The sage color is so cute!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only been able to get it to work one time. It will turn on and show the sign in screen but when I log it it never loads to windows. It just shows a black screen and the mouse arrow. I’ve seen reviews saying it will do this if it’s low on power and needs to be recharged, but I’ve never been able to get to to work nor matter how long it charges. It’s disappointing because I’ve had a Surface Pro in the past and several other windows based computers/laptops that all work great.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has glitched within a week of having the laptop.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    little junk box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had this for a week and it shuts off and overheats. the build quality is nice but Microsoft really needs to step up their game if they wanna complete with the competitors

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Basic Computer, Nice Price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this before and returned it. This time it was easy to set up and install all mt software. Wish it had a backlit keyboard. Otherwise, nice machine for the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it's just me!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that the laptop probably works just great but it has been a big adjustment for me. The Geek Squad has been super about answering probably crazy questions but they sure have helped.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Pretty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the looks and size of it. It doesn't have much already added to the laptop. I don't like the letters on the keyboard. Because it's very hard to see the letters on the keyboard

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Simply wow

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply wow.. I would say one of the best touch quality laptop. This is best laptop for who use for commercial, movie, shopping.. not for gamers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Perfect for educational needs and meets software requirements for phd program.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t turn on

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 year and half computer won’t turn on. Charger lights up but screen is pitch black. Computer is in great condition. Would use it here and there but always took care of it for it to just suddenly go out. Not worth it.

    No, I would not recommend this to a friend