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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 627 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Surface Laptop Go 3 for its portability and overall performance. Many appreciate its compact size, lightweight design, and long battery life. The touchscreen and other great features are also well-received. However, a few customers have noted that the laptop can get hot quickly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 627 reviews
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Compact and Stylish

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a featherlight Windows ultraportable that is a snap to carry around, has very good battery life, and the gorgeous styling and build quality of a Surface product. The lid is metal, and the base is made of a composite material. This is the second sage green Surface product I have reviewed, and I am partial to the attention- grabbing body color. If you are a student or professional and need to travel light, you need to drop by BestBuy and look carefully at this model. The 12.4-inch screen is small when compared to larger laptops, but the device is designed not to take up much room in your bag or backpack, and it weighs only 2.4 pounds. I think the glossy screen looks marvelous. It’s not quite 1920 x 1080 resolution, so it can’t be called HD, but given the size of the screen, I am hard-pressed to find any fault with it in everyday use. Webpages and streamed content look fantastic to my eyes, and it’s only sipping battery power while in use. The 3:2 aspect ratio was perfect for office work. The sound is more than adequate from the built-in speakers, and a headphone jack is also included- a relative rarity these days. This is a Surface product, so it has a responsive touchscreen, and I found the keyboard delightful to use. The power key also serves as a fingerprint scanner for fast and secure login, but, alas, there is no facial recognition. My only disappointment with the keyboard is that it lacks backlighting. If that feature is must for your everyday uses, then you’ll probably rule this model out for consideration. This issue only came up for me when I was trying to type something in total darkness, which is a rare situation for me. Note that backlighting does reduce battery life, and the design intent with this model was to maximize battery life. I have gotten more than 8 hours on a single charge doing document work, email, and media consumption. More intensive tasks, of course, will shorten the available battery life. The screen is plenty bright indoors with almost 400 nit performance. I always lower the brightness to increase battery life. The supplied 39 watt charging brick quickly replenishes the battery through the Surface Connect port, or you can also use the USB-C port to charge with other adapters. There is a single legacy USB-A 3.1 port as well. You can also use the USB-C port to connect to a monitor that accepts that type connection, without the need for any hub or adapter. The webcam looks sharp at 720p, but you will need proper lighting for best performance with video conferencing. My wife intends to use this laptop for work and play and it will fit her needs perfectly. If you need a larger screen, there are plenty of models out there to satisfy your laptop needs, but if you need compact, the field is much more limited. This model features a Core i5 12th generation Intel processor and 8GB of RAM and a 256GB SSD which will more than handle her everyday productivity and entertainment tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    I❤️MY NEW SURFACE LAPTOP GO 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ❤️ my new Surface Laptop Go 3!. It's light weight, works perfect for what I need, I also love that I can use my earbuds on it, I love watching my fave shows on my laptop wearing my earbuds. It's fast and I love the color, I ordered Sandstone color, went a pick up following day, it came with a game pass trial, and a free trial antivirus software.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Well Suited For Travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the few Windows laptops available in this smaller size. Decent specs for everyday use, excellent touch screen. Especially convenient for travelers. You will find more performance for the price in other laptops, but not in this size.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Made for on the go

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I took the package from the delivery driver, I didn't expect that the lightweight item would have been this laptop. Upon opening the standard brown package to reveal this little guy, I was amazed at how Microsoft was able to make the laptop and charger weigh so little. Perfect size and weight for travel as well as a sturdy frame with an elegant color finish. I have experience using the Surface Pros which are a cross function of a tablet (very useful for graphic design) and laptop with a disconnect keyboard. This Surface Laptop Go 3 has the same feel of functionality except it definitely feels more sturdy to hold up against wear & tear and without a disconnecting keyboard. Keyboard is feels natural, not crammed, and keys are slightly tactile. Tack pad is responsive and feels good, though I prefer pairing this with a Surface Mouse (sold separately) which is very thin and perfect for travel. I would prefer to have backlit keys, but I can make do. Sound and camera are decent, not top of the line, but good for what the device was designed for. Touchscreen, which is a must now-a-days. Minimum ports for USB-C, AUX, and USB-A. Enough for on-the-go use and THANK YOU Microsoft for not doing away with USB-A like you did on the Surface Pros. USB-A port is a little stiff, but it should be fine after some use. Overall, this is a decent choice for travel and will hold up tossing this around in and out of your bag when you need it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Exactly what I was looking for, no issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fine PC. I agree with other reviewers - a lit keyboard would have been nice. It does have a tough battery life, but as long as anyone can gain access to an outlet in a reasonable amount of time, it shouldn't really be an issue. The somewhat miniature size of the PC is exactly what I was looking for as someone who does not really find much value in larger pieces of computing hardware. I enjoy having the added mobility. I think this is a great PC for the price, although I'm sure I could have done more research into finding something that was a little more "bang for my buck." No regrets, though. I'm glad I purcahsed this PC.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Size

    Rated 5 out of 5 stars

    Love it ?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size and how light it is . It’s perfect t for someone that is always on the go and does not have any to struggle with something big.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Buy it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, processing time is fast, light and portable for school. Good battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Choice for Everyday Needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the Surface Laptop for a year, it’s been a solid performer for everyday tasks and schoolwork. The speed is great for handling assignments and multitasking, and the storage is perfect for my needs. Updates are quick and hassle-free. The only downside is the lack of tablet functionality. While it has a touch screen and I use a stylus, it doesn’t convert to a tablet, which is limiting for my drawing needs. Overall, it’s a great choice for work and education, but if you’re looking for a device that can also be used as a tablet for drawing, this might not be the best fit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Definitely worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptops color ,size, and functions. So far so good! Just what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface laptop- top of any line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, seemless transitioning, crazy battery life, storage, multimedia and Multi-tasking. Only laptop ill use moving forward

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Limited Features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is used only for school & work purposes. The fingerprint feature works sometimes and the face recognition don’t work with this edition. Also, no pen works with this edition! Even though it says compatible it’s limited to force upgrade to higher price laptop edition! Processor good have to pay for Microsoft programs even though it’s preinstalled. Good for quick work or school essays, homework etc.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Convenient and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handy, light and beautiful color compared to a standard choice of colors.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall Very fast and perfect size. I can take it anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Portability

    Rated 3 out of 5 stars

    static sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this laptop. its everything I've ever wanted its super sleek, portable and just overall perfect. I'm sad I keep running into one problem though...... I've returned this computer in and got an exchange because the speaker had a static sound to it and it drove me crazy. I thought no big deal a wire must be out of place, so I had them order me a new one hoping the problem wouldn't happen again. I got this laptop yesterday and I was very surprised when I played a video and yet again there was a static sound. I don't know if it's just the model computer itself or if I just keep striking out. I would defiantly recommend this beautiful laptop but I'm experiencing one little problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Perfect First Laptop for My son

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Surface Go 3 for my son, and I couldn't be happier with it! He's been needing a device for schoolwork, light creative projects, and, let's be honest, a little bit of gaming. The Surface Go 3 has been an absolute game-changer. From the moment we unboxed it, I was impressed with the sleek design. It's so thin and light, perfect for him to carry around in his backpack without weighing him down. The size is ideal too – big enough for comfortable use, but small enough to be truly portable. The performance has been great for his needs. He's been using it for everything from writing essays and creating presentations to browsing the web and watching videos. The Core i3 processor handles everything he throws at it with ease. I was a little worried about it being underpowered, but it's been surprisingly capable. The touchscreen is fantastic, and he loves using the Surface Pen for taking notes and sketching. It feels really natural and responsive. The Type Cover is a must-have – it transforms the Go 3 into a proper little laptop, making typing a breeze. I was initially hesitant about the cost of the accessories, but they're definitely worth the investment. What I really appreciate is how versatile the Surface Go 3 is. It's a tablet when he wants it to be, and a laptop when he needs it to be. This flexibility is exactly what he needed for school and his hobbies. Battery life has also been impressive. He can use it for a good chunk of the day without needing to plug it in, which is a huge plus. Honestly, as a parent, I was looking for something that was durable, portable, and powerful enough for his needs, without breaking the bank. The Surface Go 3 ticks all the boxes. Seeing how much he enjoys using it and how much it's helped him with his schoolwork makes me so happy with this purchase. I highly recommend it for any parent looking for a great first laptop for their child.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microsoft Laptop Sandstone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop! I use it for college and it's been very easy to use. The battery life could be little better but its only been a minor inconvenience so far, also wish it had a lit up keyboard. Other than that, I really love this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Size

    Rated 5 out of 5 stars

    Great for Business major students

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING!!! this has been the best purchase i have made all year. Perfect for college students who are Business major because you get all microsoft benifits with a Mac book look. The size of this laptop is perfect and very convienent for you to bring it everywhere. I highly reccommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Portability

    Rated 5 out of 5 stars

    Microsoft surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all Microsoft brand is for universities level. It can make your job easy while doing online schooling. System is super smooth and operating so well. Easy installation and super good looking. Charging is fast. I’m in love with it. Love to do assignments and quizzes on it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    great laptop... kind of...

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    use it for everything because i have no choice but it's easy to hack and lags terribly and needs updating every day at this point

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability, Size

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop, excellent for on the go. Not too big and not too small. Windows is great!

    I would recommend this to a friend