Customer Ratings & Reviews
- Model:
- KGY-00041
- SKU:
- 6408933
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Surface Mobile Wireless Optical Ambidextrous Mouse's ease of use, comfortable size, and smooth Bluetooth connectivity. Many appreciate its sleek design, lightweight feel, and responsive performance. Positive feedback also highlights the scroll wheel and compatibility with various devices. While some find the price a bit high, the overall experience is largely positive.
This summary was generated by AI based on customer reviews.
works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it works fairly well. it does sometimes have some connection issues but goes away fairly quickly
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out. We're sorry to hear you've been experiencing some connection issues with your Surface Mobile Mouse, and we recommend checking out this troubleshooting link here: https://support.microsoft.com/en-us/help/4023522.
We hope this helps.
Best,
Heather
Surface Customer Care
Mouse
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it connects it is a great mouse. Can be hard to connect at times.
I would recommend this to a friendslow speed mouse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects OK but seem to lose Bluetooth connection frequently. Speed is slow too
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to share your honest experience with the community about your Surface Mobile Mouse. We're sorry to hear you've encountered Bluetooth connection difficulties and we'd like to help. We suggest checking out this troubleshooting link here: https://support.microsoft.com/en-us/help/4034571/accessories-troubleshoot-problems-microsoft-mouse-or-keyboard. If you need additional help, our support team is eager and available to help here: https://aka.ms/AA4rbq6.
Best,
Rebecca
Surface Customer Care
Good mouse and matching
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse is fine just like any other mouse. This should come with the purchase of a surface pro
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jose,
Thanks for sharing your honest review. We are appreciative of customers like you taking the time to share your experience with us. We'll be sure to pass your review up to our team.
Kind regards,
Jessica
Surface Customer Care
Not a fan of the small flat mouse, uncomfortable f
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very comfortable on my hand, when using, mouse is to small, may be better for kids to use, i think a regular bluetooth mouse can be travel size as well with the right bag.
No, I would not recommend this to a friendDon't have anything good or bad to say about the p
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have anything good or bad to say about the product.
I would recommend this to a friendSlides off any surface that is not 100% level
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The feel of this mouse is very good, but it is almost impossible to use on anything but a table with a perfectly level surface. When using a portable laptop cushion surface (on an actual lap), the mouse slides off the moment it is tilted. This is the first mouse I ever had in 20 years that is "too smooth".
No, I would not recommend this to a friendMouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little too small, makes it a bit uncomfortable to hold.
No, I would not recommend this to a friendKinda small
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a surface mouse but it is very small and kinda hard to use at times
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks leaving some feedback about Surface Mobile Mouse. We're sorry to hear you've had some difficulties with the size and form of your mouse. If you'd like to stick with a mouse from the Surface family, but are looking for something with a more traditional mouse shape, we think Surface Precision Mouse would be a great fit for you! You can take a look at one from our friends at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-precision-bluetooth-optical-mouse-gray/6149117.p?skuId=6149117.
Best,
Heather
Surface Customer Care
Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse broke within 2 weeks of me having it. It won’t even read
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you've experienced difficulties with your Surface Mobile Mouse. Our support team would love to help figure out whats going on, at your earliest convenience please feel free to contact them here: https://aka.ms/AA4rbq6.
Best,
Rebecca
Surface Customer Care
Mouse
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, occasionally freezes ,have to take batteries out
I would recommend this to a friendNot worth it!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse looks sleek which is why I bought it in the first place. It just doesn't feel good in your hand. It's too flat and small, and doesn't have the right contour. The scroller is thin and has no grip. The materials feel plastic-y and cheap, I think if you dropped it it would shatter into pieces. You can feel/hear this when you click the buttons. The bottom does not glide well on flat surfaces or mouse pads (I've tried both). Instead it feels like you're scratching the bottom when you move it. The Bluetooth connectivity is very spotty, it goes in and out.
No, I would not recommend this to a friendOptional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really didn’t need or use with surface. It’s a hassle to keep if it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Linda,
Thanks for sharing your honest feedback with us. We're sorry to hear you haven't been able to make the most of your Surface Mobile Mouse just yet. If you're interested, our support team would love to answer any questions you may have to help you get started. Feel free to reach out here: https://support.microsoft.com/en-us/contactus/.
Cheers,
Jessica
Surface Customer Care
Size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t really used it. Like the fact they carry a lot of colors
I would recommend this to a friendDisappointed it didn't last
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted about 6 months. I am a heavy user, but I had hoped it would be a little more sturdy. Started disconnecting often and finally failed to connect
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could work as a second mouse, mainly for travelers but I wouldn't recommend for a daily use. It is on the small size side and has limited controls.
No, I would not recommend this to a friend- Pros mentioned:Bluetooth
Returned, very uncomfortable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this immediately after trying to use it for 5 minutes. I loved the bluetooth connect, that was about it. It was not ergonomical at all and hurt my hand to use.
No, I would not recommend this to a friend Good for small hands
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel this mouse is too small and too flat. I cannot handle this mouse easily, after few minutes of using this mouse, my fingers are felling tired.
No, I would not recommend this to a friendProbably was a defective item
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A light weight and easy to use mouse, but I keep having connectivity and lag issues. I have tried all the Microsoft troubleshooting tips and fixes, but I am guessing that this was probably a defective item.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for taking the time to reach out. We're truly sorry you've been having some difficulties with your Surface Mobile Mouse, and that troubleshooting hasn't been helpful. Please feel free to reach out to our team here: https://aka.ms/AA4rbq6, so that we may assist you further.
We hope to hear from you soon!
Best,
Heather
Surface Customer Care
Not a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to love it but not really a fan of this mouse. It was a very flat design and awkward for me to use, especially transitioning from a more traditional mouse. Returned.
No, I would not recommend this to a friend