Customer Ratings & Reviews
- Model:
- KGY-00041
- SKU:
- 6408933
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Surface Mobile Wireless Optical Ambidextrous Mouse's ease of use, comfortable size, and smooth Bluetooth connectivity. Many appreciate its sleek design, lightweight feel, and responsive performance. Positive feedback also highlights the scroll wheel and compatibility with various devices. While some find the price a bit high, the overall experience is largely positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Non functional mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a convenient mouse for small hands. On random, it freezes for 24 hours
No, I would not recommend this to a friend - Pros mentioned:Size
May not work for all
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a convenient mouse for small hands. On random, it freezes for 24 hours
No, I would not recommend this to a friend There are better options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dad was insistent on having this mouse for his Surface Go, but there are far better options. No frills, minimum functionality. Does the minimum of what a mouse is suppose to do.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out. We're sorry you're not loving your Surface Mobile Mouse yet. We're proud to offer our customers this uniquely compact design to go perfectly in combination with the Surface Go. If you would like to provide us with extra feedback so we may be of further assistance, we would be happy to hear from you. Please feel free to reach out to our team here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
good this product works as described 50char 50char
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good this product works as described 50char 50char
No, I would not recommend this to a friend It’s okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a basic mouse with no frills. Does what it needs to do though to get the job done.
I would recommend this to a friendSurface Mouse
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought in August 2020 and it stopped working on March 2021. thought it would last longer! disappointed!
No, I would not recommend this to a friendDid not like the use of it overall.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the use of the blue tooth mouse. It did not work half of the time while trying to use it.
No, I would not recommend this to a friendCheaper than it looks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On a picture looks great. In reality, very plasticky… cheap MSFT product.
No, I would not recommend this to a friendIts small size mouse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a small size mouse. Good size for children not for someone with average or large hands .
No, I would not recommend this to a friendI might have to return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It gets stuck sometime. I had to shut down my computer to make it work.
No, I would not recommend this to a friendTerrible salesman
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new mouse for my desktop and the kid at the Apple section of the store sold me this mouse. I kept complaining to the geek squad that the mouse wouldn’t work with my desktop. So when I went to take it back to the store they would not except it. Said it was over the 30 days. It took me more than 30 days to find some help to tell me what was wrong.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you've been experiencing difficulties with your Surface Mobile Mouse. We'd like to try and help figure out why your Surface Mobile Mouse is having difficulties connecting to your device. We suggest using this link to troubleshoot your mouse: https://support.microsoft.com/en-us/help/4034571/accessories-troubleshoot-problems-microsoft-mouse-or-keyboard.
If troubleshooting doesn't seem to work, please feel free to reach out to our support team, they are ready to help: https://aka.ms/AA4rbq6.
Kindly,
Rebecca
Surface Customer Care
Won't connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse WAS working great when I bought this last month but it stopped connecting to my laptop last night. I'm past my return date and now I'm stuck with a mouse that won't even connect. I tried to connect it to other computers to see if it would work but it won't even connect to those.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – We recommend visiting our website to help troubleshoot your Microsoft Surface Mobile Mouse. https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd Hope that helps, Erica Surface Customer Care
Kept losing connection
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with it losing connection. Expensive for what it does
No, I would not recommend this to a friendIt’s keeps un paring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a horrible mouse. Don’t buy, it’s not worth the time. I have only had it for about a month now, and i have had to keep paring it at least 3 times per week. And now it’s no longer returnable. This is unacceptable!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Surface Mobile Mouse. Our team at Microsoft Support may be able to help. We recommend reaching out to them for assistance here: https://support.microsoft.com/en-us/help/4034571/accessories-troubleshoot-problems-microsoft-mouse-or-keyboard
Hope that helps,
Chuck
Surface Customer Care
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy because it is not working with few weeks but you can connect with Microsoft customer support. Keeping you Q&A but human contact possible. done with MS!
No, I would not recommend this to a friendAlmost a year to the date
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse died, almost a year to the date it was purchased. It worked pretty well, up until, today. My 11 y.o. son uses it (along with his Surface Pro) for school and the timing couldn't be worse.
No, I would not recommend this to a friendReturn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return it was not working for me MacBook Air. I was told my the sale associate it will automatically Connect. Sadly it wasn’t so I returned it
No, I would not recommend this to a friendcaught fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product is horrible and i want my money back! it caught on fire!!!
No, I would not recommend this to a friendOnly works with windows
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told it would work with my MacBook which wasn’t true. I was going to return it but my dog decided to eat the box. I think the employees need to be trained on what products work with what.
No, I would not recommend this to a friendpiece of junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a bad working mouse. My issue was that this mouse overheated and the bottom of it melted. Had to trash it.
No, I would not recommend this to a friend