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Customer reviews

Rating 4.8 out of 5 stars with 181 reviews

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97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 181 reviews
  • Rated 5 out of 5 stars

    Superb computing device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is not a laptop computer nor is it a tablet, but it replaces both in a very satisfying way! With sixteen GB of RAM, it does photo processing with ease, which is one of my principal uses for it. I am older and my only complaint is the small screen: My older eyes would appreciate a larger viewing area. I must say however that the screen clarity and resolution pretty much makes up for the small size. The pen is very good doing photo manipulation and is handy for quick note taking using anything one has on the screen and your own annotations. I can do anything on this machine which I previously did on my full-size laptop computer, and more but do not feel compromised doing so. The keyboard is great, which surprised me. It is small enough to use comfortably as a tablet and I do so in the evenings. It is quiet and does not get too warm. The battery life is remarkable, though not as good (13.5 hours) as Microsoft touts. I get an honest 9 to 10 hours depending on what I am doing. Learning to use Windows was a took a bit of time as I am a long time Linux user. I still badly miss some Linux features and could put Linux on the machine, but then I would miss some nice Microsoft features. Fortunately, I can still use all of my old Open Source favorites: Digikam, GIMP, Libre office suite and others. My one gripe is that the unit only has one USB 3.0 port. I would like to see a couple of USB-C ports added. Overall I would say this device is great and I have never been a fan of anything "Microsoft." Good job with this one.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing how you like to use your Surface Pro 6 with the community. We're thrilled to hear this has been the perfect all-in-one solution for all your day-to-day tasks. Did you know that some settings on your Surface Pro 6 may drain your battery faster? We have some helpful tips to help you make the most of your Surface battery, check them out here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      We appreciate your honest feedback, and we'd like you to know we take it to heart here at Surface. We hope you continue to love this very versatile, and powerful machine!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Amazing hybrid. Get power for heavy processing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an ancient Sony Vaio which was small and awesome for it's time, this was a very fun upgrade. I love the tablet/pc feel as it is very easy to use either mode. Touchpad great for me. Not mac great but very usable. The pen great when wanted but not required to do normal touch with fingers. Thus you can leave pen packed up if you plan to do normal web surfing and typing. On screen keyboard doesn't cover whole screen so using it and scrolling page with finger natural when you just want tablet and are not in situation to set up the laptop on some table/stand. Love the arc mouse but again not required since touchpad great. I got the top of the line i7 with 16gb ram and bigger hard drive since I like to convert music, reencoding it and video. Battery serves my normal daily amount, hours of heavy use. Black is totally gorgeous. I'm heeding warnings that it can scuff, so I got nice case for situations I will be packing it up and moving it with other items stacked in some backpack. I hope it holds up over time but will update review if it doesn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is wonderful!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe how fast this Surface is and I'm glad I picked it out! Love using it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro 6; Best option yet for 3D modeling OTG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface Pro 6 as a way to work on the go. I was wary of buying one at first because my work is very graphically taxing, using apps such as Zbrush, Substance Painter, Photoshop and Blender along with a few others, and all of the reviews had mentioned that the Surface Pro line last year (2018) all used the Intel UHD 620 graphics chips. This seemed like the surface line was not really geared toward my line of work, and granted, it really isn't. That didn't stop me from trying and testing out a few of the models on the floor though, and when I finally bought one to fully test its limits, I have to say I was completely blown away by the power of this little 2-in-1 device. Everything I threw at it worked like a charm, and I am now able to work anywhere, which is amazing and would have been unheard of 5 or 6 years ago in my line of work. Do take note however, that this (SP6, i7, 16GB) is NOT a gaming 2-in-1 PC. The graphics card does not do well in most modern games, though if you're willing to tweak settings and play at lower resolutions, you can get somewhere between 25 - 30 FPS in some older games. Games like Stardew Valley and CIV, and others that are more CPU heavy run spectacularly though. I also bought all three accessories to go with my surface purchase, but after a few days I found myself plugging in a full size keyboard and 30 button mouse to get my work done. It looks a little awkward at first, but once you realize that this 2-in-1 has not only the ability, but the power to run everything you plug in, and most desktop programs with ease, I found myself not even caring how awkward it looks. I can get my work done outside of the house! It's a truly refreshing feeling. And so, here is the pro and con breakdown. Pros: * Quiet, quiet, quiet. Even the one with the fan! There is a bit of noise when the CPU gets a workout, but nothing that has ever made me have to turn up the volume to hear a video, game or a TV. * Lightweight. I had the very first Surface Pro, and that thing was as light as a brick. The SP6 feels more along the lines of a clipboard. * Battery life. I run very taxing programs, but I've been able to tweak power saving and performance to get about 5 to 6 hours out of the SP6 while using CPU and GPU heavy programs, and about 8 to 10 hours with internet browsing and movie watching. * The screen. The screen is beautiful, the resolution is lovely to use with Photoshop and it's the perfect size for texturing, sculpting, and vertex modeling. * Full USB-A 3.0 port. I love that there's a full USB port on the surface, and every hub I've thrown at it works flawlessly. * Build quality. This thing is beautiful, and every component of it feels solid and sturdy. Cons: * The price. The cheapest SP6 is $899, and the most expensive is $2,599! I knew I needed the most horsepower I could get, so I opted for the Surface with the i7, 16GB of RAM with the 512GB SSD for $1899, not a small amount by any means. * The GPU. At the price point these are set to, you'd think you would be getting a 2-in-1 that can do it all, especially when there are other laptops out there that DO offer everything at an equal or lower cost than the SP line. * No USB-C? This isn't a con by me, because I don't use anything that has USB-C, but others generally find it odd that it isn't there for future proofing such an expensive device. Would I recommend the Surface Pro 6 to artists, game developers and 3D modelers who want an otg option? Yes! (But use a PC with a better gpu for rendering and gameplay) Would I recommend this to people who want a device to watch videos, read books and browse the web? Yes, but there are much cheaper options out there as well. Would I recommend this to those who want to play games on the go? Not so much.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lou!

      Thanks so much for the awesome and frankly in-depth review of the Surface Pro 6. We're glad we were able to surprise you with what the device was capable of and that you are getting the most out of it. We designed the Surface Pro 6 to be able to handle some of the toughest tasks while still being able to go anywhere with it. Thanks again!

      Regards,
      Jonny
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    What's not to love?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the compact size, light weight and versatility. And let's not forget the battery run time. This is replacing an 8-9 year old MacBook Air. This is my only computer, so having the SD slot was important to me. And it has more speed and memory then I will probably ever use. Who needs a desktop computer anymore? I'm old enough to remember what it was like to have a dial up modem and play Oregon Trail; so every time I upgrade I am always impressed with how much memory and computing capabilities the engineers have squeezed into such a compact and light weight space.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review! We're delighted you decided to give Surface Pro 6 a try! We know switching operating systems can be difficult sometimes, and to help we have a great resource on switching systems here: https://aka.ms/AA4r435. Glad to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves his Surface Pro 6! He loves the versatility, compact form, light weight. The computer functions beautifully. The keyboard is a nicer fabric than the original Surface had. Also, battery life is great. The stylus works well. It would be nice if it was offered in a slightly larger size and if it had more than 1 USB port.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing how your husband is loving his Surface Pro 6 so far. We're glad to hear he's loving the incredible versatility and comfort this ultra-portable device has to offer! We appreciate you taking the time to share some honest feedback with us. We truly value all our customers have to say!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, great color quality, very portable, lightweight. I’m using it for my Nurse Practioner schooling so I chose this as many fellow colleagues use it. I guess it speaks volume also that the University I attend over 90% of the faculty use the Microsoft Surface Pro. It’s very easy to save notes on pages you may need with ink you can highlight or make your own notes on a page. Security seems to be really good also. The fact my college provides Microsoft Office Professional version is the best part also. The volume is also great. I bought all the accessories:pen,mouse and keyboard and all of them are super receptive to the computer and work wonderfully. I would highly recommend spending the extra money to get this quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic PC, but no gaming.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Aside from having integrated graphics, this "tablet" does anything you'd expect a high end PC to do but in a much more compact and easily portable form factor. Paired with the surface dock it's an incredible machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro keeps getting more powerful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a Surface Book owner, and was waiting for the third release of that device, but the Surface Pro 6 dropped before then, and I was tempted by the smaller form factor and equivalent power/performance from the device. I was slightly skeptical that it could keep up, but it does, even better than my 2 year old Surface Book now. Highly recommend for a mobile worker, and strongly recommend dock and multiple monitors for the home base.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Nate,

      We're thrilled you are enjoying the features we have added over the years to bring you Surface Pro 6. Thanks for being a loyal Surface fan, we're delighted to have you! We hope you continue to enjoy the powerful performance and impressive versatility of Surface Pro 6.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great machine for home or small business

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this computer for everything, handles business accounting software and everything else I do with ease and speed. It's amazing that this small package can do whatever a much larger tower desktop can, and snapping off the keyboard makes it a powerful tablet, light and thin; all the works are built into the screen. I can use it in the office then bring it to the jobsite giving me full access to the same things I get in the office.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you so much for the kind words. We're happy the versatility and poratbility of the Surface Pro 6 is helping you do more with your day and your business. We appreciate that you took the time to leave this review.

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my Surface pro. It's fast, light weight, perfect for on the go. Just be careful with buying a 3rd party keyboard for it...I bought one and it doesn't give me the option to manage the trackpad like the Official MS ones are supposed to.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Johnny,

      Thanks for sharing your tips with the community. We're so glad you're loving the ultra-portable design of Surface Pro 6. We appreciate you mentioning keyboards. If you haven't already checked it out, you might be interested in the Surface Pro Signature Type Cover, which not only seamlessly attaches to your Surface Pro 6 for easy on-the-go use, but provides extra protection to your device as well. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-pro-signature-type-cover-platinum/5859007.p?skuId=5859007.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    awesome 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best 2 in 1 product I have ever used. It is small, lightweight, and powerful. It is a must have for the business professional on the go, or the family looking for a functional and fun laptop and tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it’s technically a tablet, I love the versatility. Switching between tablet mode and laptop mode is seamless and easy. Great speed. The best battery life I’ve ever experienced, great for college.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there!

      Thanks for the wonderful review! We're glad to see that you are enjoying the powerful and versatile Surface Pro 6. We're also happy to know that it's empowering you to do more in school. Thanks again and welcome to the Surface family!

      Regards,
      Jonny
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Light, compact and yet Powerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this laptop. It has everything I need in a light and compact design, but yet it is extremely powerful. I use it for work and personal reasons and it is fast enough for all I do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for on the go

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for work and it holds up very well. It is easy to use. I bought the detachable keyboard, as I also use it for my home PC as well. I am typing this review with this device! I always get a screen protector before I even leave Best Buy. I do not use a case as I have not found one that fits my use. It has worked very well for me. I have had a number of Surface pros over the years and this one is the fastest and best one so far.....until the next eddition. ;)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet is AWESOME!!! It is very light and portable but is also VERY powerful. Runs as good as any PC and has Windows 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The ultimate 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking for 2 in 1s that are more affordable than the surface pros. However, I had to come back to surface pro because of its outstanding performance. This is one of the few that comes with i7 u series. Other ones use i7 y series which are the same us the m processors just named differently for marketing purposes. I wish this product would be cheaper, but the performance of this device is unbeatable. If you are looking for a high end 2 in 1 device that performs great, this is it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your Surface experience with the community. We're delighted to offer our customers powerful performance with Surface Pro 6 incorporating blazing fast 8th generation IntelCore i7 processors. We hope you continue to enjoy the incredible design of Surface Pro 6!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Mighty Powerful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome laptop that is fast, crisp images, and handles multiple programs/websites simultaneously like a champ. Its simply a great computer for a college student, lightweight and powerful. We bought it during a back to school promotion and got a great bundled price. Originally, I purchased a Mac Book Pro but found it too cumbersome and I returned it for this. I wish I had bought one for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This little old lady loves her Surface Pro 6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface Pro 6 after some review of its pros and cons. I'm not a geek; I qualify as a little old lady, but I do have an appreciation of good tech. I've enjoyed this hybrid so far although the learning curve has been greater than I expected. I've had tablets and laptops but the hybrid aspects bring a bit of a challenge. I will say that the set up was a breeze as the instructions were unambiguous. I did need expert assistance to set up my email accounts because the gmail wouldn't sync. This appears to be a common problem but Geek Squad easily worked it out. Not sure if that's a general problem with Windows 10 or the Surface itself. I have only one major complaint so far about the Surface and I'd say it's a personal preference. I do not like the virtual keyboard at all. I've easily used others on various tablets, but this one is awkward as far as I'm concerned. I recommend using the attachable keyboard with the tablet mode engaged. I use the touch screen for everything except writing. This has been a satisfactory resolution. I'll add that the attachable keyboard is quite comfortable. I had been concerned that it might be too compact for comfort. The Surface is far faster than my internet and the memory is extensive for my purposes. The SD card option for increasing memory is super! The portability is amazing and it seems pretty sturdy although for this price it'll be in a protective case when I'm traveling. I'm pleased with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good substitute for desk top

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time using a tablet device as my main computer. So far i like the fact that it is lightweight, fast, easy to navigate through and has plenty of storage. I am still learning all its capabilities.

    I would recommend this to a friend
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