Customer Ratings & Reviews

Function of keyboard and haptic touchpad are great but unfortunately it is all for nothing because the battery life is horrible. You will only get about 1 to 1.5 hours at best keyboard is detached and running on Bluetooth. This is nowhere near Microsoft's claim of up to 42 hours on full charge.

It's smooth as silk. Type like a pro with this thing

The mousepad is glitchy and doesn't work sometimes. Clicking is very difficult and almost impossible to click and drag something with the mouse. I have to use a bluetooth mouse. Very disappointed. Was this returned broken?

Recently preordered this from the store, and was advertised as if the keyboard had Bluetooth. The keyboard does NOT have Bluetooth connection like advertised on their website and listed on their specs. I talked to customer care because I thought the Bluetooth just wasn't working on my keyboard, and they told me that it did have Bluetooth and my keyboard was broken which was a complete lie, and after further research, I realized that this model does NOT have Bluetooth connection, so don't be fooled by what it says on their website and what customer care tells you. Very disappointed in this, I am also a BestBuy plus member and hate to be treated like this.

There is a great keyboard for the four months that it worked and then it just died out of the blue for absolutely no reason Microsoft would be ashamed of themselves for selling something so expensive with such poor reliability. This product should’ve been recalled in a new version put out.