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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 339 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers regard the product's pen storage as well-designed and space-saving, its build quality as luxurious, and its typing experience as great. They also appreciate its appealing color, portability, connectivity options, light weight, and comfortable key travel. However, a common concern among users is the trackpad, which some find to be a bit small.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 340 reviews
  • Rated 3 out of 5 stars

    Fun addition to the surface pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pen and the keyboard work very well with the surface pro and make the experience extremely fun to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard does its job. Pressing down on the mousepad is loud and can becoming annoying. The felt like back picks up everything and difficult to clean

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    After 9 months it stopped working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 9 months of buying it stopped working. Took it to geek squad and they said it wasn’t my computer but the keyboard. Had to spend another $300, so sad

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Incompatible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my third Surface, but the use of another processor (not an Intel) is a failure from Microsoft, it had incompatibilities with certain software and returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it can be removed and its convenient for the slim pen

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor service and quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted this to be 5 stars, but it broke pretty quickly and bestbuy nor microsoft would replace it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy Surface Pro 11 or BB Warranty

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this device works well, however the surface pro 11 is the biggest electronic piece of junk I have ever purchased. Stay clear of the surface pro 11 until compatibility bugs are fixed. And the added warranty from BB is junk too. They held it for four weeks before sending it back to MS. Told me I should buy a cheap laptop in the meantime.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Pen storage, Typing experience
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Solid Addition to the Surface Tablet

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface Slim Pen and Pro Keyboard combo are a great addition to a killer tablet. They up the level of productivity significantly, offering a great typing experience, very adequate and reliable touchpad, and a nice pen into a well package design. While the new Surface Pro Flex keyboard steals the show because of its wireless capabilities, this setup is a nice alternative for less money. Typing on the Pro Keyboard is a very comfortable and hassle-free experience. The keys have a measured amount of travel, surprisingly so given the incredibly slim nature of it. Typing long passages isn't an issue (I'm typing this review on it currently). It's also backlit, and the palm rest is comfortably textured, providing an overall great experience that is certainly not a given for this form factor. Similarly, the touchpad is definitely solid. It's not very large, which is really the only knock I have against it. This is also in contract to the Flex, which utilizes the real estate at hand a bit more effectively. Other than the size, functionality is absolutely everything you'd expect from a Windows trackpad in 2024; responsive, with adequate tactile feedback and great gesture support. The Slim Pen, the other half of this combo, is also a great performer. Arguably the best part about this product is how they've designed the keyboard to stow the pen away. I frankly love the design of this; magnets on either side that allow the keyboard to "snap" into a higher stance, completely hiding the pen away. The pen, though, is regardless a worthy accessory. Responsiveness on the screen is great (up there with the best devices I've used), which lends itself to feeling pretty close to legitimately writing on a physical medium. The two buttons are effective; the side button allowing for right "clicks", and the top button serving dual functions allowing you to launch an app with a press or erase contents with a swipe on the screen. Tracking is slightly jerky at times, but overall, this finally feels like a cohesive pen experience out of a Surface device. Honestly, the price is a bit steep. However, if you can get past that, this is a near-essential accessory combo for your new Surface laptop. The decision of whether to get the Pro or Pro Flex combo comes down to your need for a truly wireless keyboard. For me, it's more of a nice to have. The overall design and usability of the Pro Keyboard and Slim Pen make them a great option.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked for 1 hour and nothing since. I do not have any more to add. Why is it required to be wordy. hope this satisfies you

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No right CTRL key

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced frequently used right ctrl key with a hotkey to microsoft’s lacking AI. Wish I had noticed from the photos before purchasing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy a Bluetooth keyboard you like instead of this.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard only lasted 4 months before some of its keys stopped working. I wouldn’t have spend basically 300 dollars on something that would break that quickly and I regret buying it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not interface with popular app’s Very disappointing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Build quality, Typing experience
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Too pricey and confusing features for keyboards

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best things about a Microsoft's Surface Pro series has been it's simplicity when it comes to what you get. Sure, you can spec out the internals and this year choose between a beautiful OLED or an LED, but mostly, it was cut and dry with what you had to choose from. Then they introduced the different keyboards, which has added another layer of confusion for many. One of the biggest reasons it's confusing is because a new feature of using the keyboard without being attached was introduced. Many believed that to be a feature from the Surface Pro itself, and not the keyboard. Therefore, being able to utilize the new feature with any keyboard. Sadly, that's not true. For a user to be able to use that feature, they have to purchase a "Pro Flex Keyboard" which retails for $449! The keyboard you get here is packaged with the own and costs $280. I'm still confused as to what the different features are between the two. This keyboard is decent enough, however. It works well as a keyboard and is able to be wrapped around the back when using the Pro as a tablet. It's minimal and easy to type on. The keys click well and I've been able to type up several pages without discomfort. Microsoft does do a quality with their hardware. And it shows here. I just wish they'd have their options more streamlined. There doesn't need to be more than one keyboard. And the pricing doesn't have to reflect Apple pricing to stay competitive. That's where they can take a lot of the market, by lowering the pricing and really eating into the Apple line.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Pen storage
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Solid accessory, not sure it’s upgrade worthy

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say that the beauty of a Surface Pro is that the Windows on-screen keyboard is really nice, so in many cases I have no issue using it. But for anyone who has used Windows in the past (who hasn’t?) we know that a physical keyboard is needed at some point. Having a tablet PC makes me want as sleek and as effiicient physical keyboard as possible. The Surface Pro Keyboard for Surface Pro 11 is probably the top of that list. The keyboard is largely the same design as the previous generation, and that’s not a bad thing. Plus it adds a couple of refinements that do make it an improvement, but I would say they are minor at best. One is the capacitive touch trackpad. If you have ever used one of these on a laptop before, it ruins you for using mechanical click trackpads. One reason is that most Windows laptops use a “diving board” style trackpad, so they aren’t truly clickable all over. The capactive touch trackpad makes it clickable all over. It’s small, but makes a difference. The other thing I noticed with this keyboard, and it may be in my head, the keys feel different to me. They have more travel, or click different, in a way that makes them feel like more of a full laptop experience. The previous keyboard was fine, this feels like more. I got the Dune color to match my Surface Pro and it’s a nice color. It’s different from your typical colors, but very nice looking. The Surface Pen I have is pretty much the same pen as last year, and again, not a bad thing. I think it’s more enhanced by how Windows 11 is evolving. I have preferred this pen style over others for a while and love that I have it here. So why do I give this 4 stars. I think because it’s the same for the most part. If you were to upgrade to a Surface Pro 11 from a 10, you could use your keyboard accessory from the 10 for the 11 and not really miss anything. And you would saving money. So for that I will say this is not perfect, but it’s solid.

    I would recommend this to a friend
  • Pros mentioned:
    Pen storage
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Must have Accessory for your Surface Pro Gen 11

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you just want a tablet, the Surface Pro is good enough. If you want to unlock the full "laptop" capability of the Surface Pro, then you need this Keyboard/Pen accessory. The ingenious way it magnetically connects to the Surface Pro and securely holds and hides the pen when not being used is slick. This keyboard/pen is such a must have accessory for the Surface Pro that one can almost debate that it should come standard with the purchase of a Surface Pro. The keyboard is backlit, keystrokes are smooth and soft but still have positive feedback, and is built for the Surface Pro generation 11 because this keyboard comes with a CoPilot AI specific key. This allows you to pull up the CoPilot feature immediately without having to navigate Windows 11 to find the AI features. Another big improvement over previous generations of the Surface Keyboard accessory is the ability to use it disconnected from the Surface Pro. The Pen is a great tool. The tip is touch sensitive and the other end of the pen acts as an eraser for drawing apps. You never have to worry about battery life because the storage slot in the keyboard also acts as a wireless charger. All it all, if you are going to buy a Surface Pro, make sure you budget the extra amount to pick up this Keyboard/Pen accessory because sooner or later you will want this and just makes using the Surface Pro a much more magical experience.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Pen storage
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Useful Accessories For Your New Surface Pro!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro keyboard and Slim Pen 2 are very good accessories for the Surface Pro that expand the already great capabilities of the new Microsoft Surface Pro 11 that is the latest Microsoft product to use the new Qualcomm Elite Plus and Elite X chipsets. The keyboard comes in four matching colors that correspond to the colors of the new devices. My particular model is the new Dune color. The keyboard has a two tone effect, in which the outer cover is one color, and the actual keyboard keys and the trackpad are in a darker shade. I really like this color scheme. They keys are backlit and the backlight level is adjustable, and can also be turned off if desired. The trackpad is a glass slab of the "diving board" type. It is good, but could be somewhat larger, but that is not too much of an issue for me. One new feature of this keyboard is the addition of a dedicated key for the Microsoft Copilot app. The materials for this keyboard are comfortable to the touch and seem very sturdy. The Microsoft Slim Pen 2 is great for note taking and drawing with the Surface. It can be used for general interactions with the touchscreen which is useful for me. My only minor complaint is that it doesn't come in a color other than black, but I have no issues with it's use. I highly recommend purchasing both of these accessories for the new Surface! They can be used with the older Pro 9 as well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great addition to Surface 11

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a lightweight keyboard to accompany you're new Surface Pro 11 tablet this is the near perfect slim companion. The Surface Pro Keyboard snaps onto the bottom of the Surface via magnets, just like previous versions. The pen holder keeps the pen very secure and takes deliberate effort to remove it so you don't have to worry about accidentally losing the pen while it's housed on the keyboard. Typing feels decent on the keyboard, but I've been spoiled by low profile mechanical keyboards. While it's good for a portable laptop, don't expect mechanical performance. The keys need more force than my main KB but not so much to wear out my fingers too much more than my mechanical does. The touchpad, while it works great, is a bit short on the hight so scrolling takes more trips up and down than I'd like but the scrolling is smoother and faster than using touch scroll in Firefox. Pinch zooming works fine also. You can customize the 3 and 4 finger gestures and taps in Windows settings. I remember when Synaptic drivers were what you needed to get to personalize your touchpads. I'm glad MS has surpassed the 3rd party vendors' drivers options. My biggest issue is that when the part that folds up to secure the table to the display engages, it partially covers the app icons. You can't see the lines to see if an app is open or not if you have pinned apps. This is because too many people like form over function and think "eww, bezels." They were there for a reason. I'll probably end up replacing this with a third party keyboard with a heavier base like I did with my other Surfaces. It's not a bad KB, I just like having one that doesn't require the use of the kickstand.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard stopped working 30 days after purchase

    No, I would not recommend this to a friend
  • Pros mentioned:
    Typing experience
    Cons mentioned:
    Trackpad size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good keyboard feel. Great addition to the surface.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a folio style keyboard cover I have to say I’ve been fairly impressed with this set. The keys feel pretty good as someone who normally uses a mechanical keyboard of some sort for work and at home. I do think that the touchpad while good functionality wise could use to be a tad bit bigger but I get that space is limited on this size of keyboard. One nice feature is that you can have the keyboard plugged in and fully flat or it will magnetically fold up to the screen to give a bit of angle. This has the added benefit of hiding the pen if you’re not using it and it’s in the charging spot. Overall keyboard wise it’s a good setup and easy to type on. The pen is also great. It’s very usable without much if any noticeable lag during use which is an improvement over past pens I’ve used for tablets. The shape does take some getting used to but overall it’s not too bad once you use it for a bit. The only thing I had an issue with is the side button was very easy to activate on accident with the way I was holding it, so I had to disable its action in the pen settings. The nice thing is adjusting the pen settings like what the buttons do is super easy with the surface settings app. Overall pen feel is OK, it is pen on glass so it’s a little smooth which does take some getting used to if your normally a pencil/pen on paper type of note taker. As a package the keyboard and pen are both really great overall though and I think it is a great addition to the surface as a whole computer package.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy to use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This keyboard and pen work very well. It was super simple to connect this keyboard to the surface tablet. The has a velvety back and texture area around the track pad. The keys have a rubber feel to them. There is a key that turns the back lights on and off. There is a key to activate the copilot + feature. There is an area that holds the pen, and charges it at the same time. The pen is a thin, lightweight plastic. I like the double tap feature to open favorite apps. The pen writes pretty good on the tablet surface. It is very responsive. The area on sides of track pad are magnetic, pen can be placed in this area and will not slide off. When using paint, pen works well drawing. It is easy to draw and paint with pen using this app. I like being able to use a find my feature to locate my pen. The tracking feature is great. I will be using this keyboard and pen with my table to write notes on meetings. Having a place to hold the pen when not in use is great. When the tablet and keyboard are on a laptop position, the pen tray is not visible. This is a cool feature that will work well for security when the keyboard is not being used. I am very happy with this keyboard and pen.

    I would recommend this to a friend