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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.4 out of 5 stars with 300 reviews

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86%
would recommend
to a friend

Customers are saying

Customers enjoy the ease of use and smooth upgrade process of Windows 10 Pro. Many appreciate the additional features, enhanced security, and the ability to use remote desktop. Positive feedback also highlights the improved performance and affordability of the upgrade. However, some customers reported issues with the product key.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 300 reviews
  • Rated 5 out of 5 stars

    Windows 10 Pro Upgrade

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 10 Pro Upgrade was a quick fix for my windows needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yayy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great most wfh jobs now require it!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Software Upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect price and excellent software upgrade! A+!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went as expected. Download and install were smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Windows 10 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download was quick and easy, great product. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This upgrade will make my computer up to date and on support.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    WIn 10 Upgrade Crash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade crashed at end of install. After computer reboot, Win 10 Pro appears to have been installed. Don't understand why install crashed toward the end of the install process.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Windows 10 Pro Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product online to be installed on my computer; however, I have not been able to download it at all. Each time I enter the key, it always tells me the key is invalid. And making an appointment with the geek squad can be a headache as well. I do a lot of work on my computer and being without it for several days is not good business for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of $100

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I bought this item, I tried to load it onto my laptop. After a quick bar displaying the time it would take, I was hit with a message saying it won’t work. After that, I couldn’t use it at all, or refund it. Waste of money. Don’t buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Instructions don't work--I'd like a refund!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions included with this upgrade are for a Win10Pro PC. Since I'm trying to upgrade from Win7Pro to Win10Pro, this is useless. Either e-mail me the link for the upgrade (I do not want an installation, I want an upgrade) or refund my purchase price!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you purchased the Windows 10 Pro Upgrade instead of simply Windows 10 Pro. We recommend that you reach out to Best Buy and explain the situation to them.

      Best,

      Nelson
      Windows Customer Care Microsoft

  • Rated 3 out of 5 stars

    Too expensive, but you get the features of Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little overpriced but it does the job done to upgrade!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing Special

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to purchase upgrade for programs we have. As expected..

    I would recommend this to a friend
  • Cons mentioned:
    Product key

    Rated 1 out of 5 stars

    dont buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible.. the key that was sent does not work. windows will not accept it from a fresh install of windows 10 home.. Best buy will not help or refund the order. for an "Elite" member.. I'm very dissapointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Big Disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item to upgrade my windows 10 home edition to windows 10 pro. After spending countless hours trying to install the upgrade as well as spending time on the phone with microsoft techs, I gave up trying to upgrade my software. No matter what I did the upgrade kept faulting out right after I typed in the license string. No one seems to know why the license string won't work. Microsoft even had me try some generic strings. They too failed to work. This was a total waste of a $100.00. I would not recommend this upgrade to anyone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Windows 10 pro digital download

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not a good purchase for me due to the product being difficult to get downloaded. Bestbuy turned me over to Microsoft for support which took quite some time to get completed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad way to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Windows upgrade installation process was very bad. I had to go to store to sort it out. I prefer the old time CD or flash drive way to install the upgrade instead of rely on unpredictable internet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fix this License issue with Microsoft!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the sixth (6th) Microsoft OS we have purchased digitally from BestBuy and when we enter the product key on the Microsoft Activation website, from the email from BestBuy, 100% of the time we get an error stating “invalid License”. Not even the local BestBuy/Geek Squad can resolve the interface issue and 100% of the time we must take the pc into the store for a complete reinstall of the OS!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ugh, Microsoft!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels lame to have to pay for Windows at all. Let’s learn from Apple and make an OS free

    No, I would not recommend this to a friend
  • Cons mentioned:
    Product key

    Rated 1 out of 5 stars

    Defective or already used key

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product key was defective. An error message shows when entering the key given to me at the store.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Product key

    Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item for a refund….this item showed an error stating the key was invalid….

    No, I would not recommend this to a friend