Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.5 out of 5 stars with 451 reviews

Rating Filter

Rating by feature

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
90%would recommend to a friend

Customers are saying

Customers appreciate the ease of use when upgrading to Windows 11 Pro, as the installation process is quick and simple. Many users have noted improvements in overall performance and speed after the upgrade. Customers also enjoy the added security and features that come with Windows 11 Pro, and find the upgrade to be compatible and a great value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 451 reviews
  • Rated 1 out of 5 stars

    Item is good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm going to give a low rating because you offer a 400 dollar gift card for reviewing but I never win them. I love the item I will say that but I hate reviewing for false hope.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not load. No live service support. Psid for sw that does not load. This my last purchase.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the cheapest way to get a license key or the fastest

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No refunds of download versions of Windows upgrade

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you ever buy a computer at Best Buy and ask for the windows pro upgrade, never accept the email download version. If for any reason you need to return the computer, you will never get a refund of that upgrade.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    problems

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soft ware changes audio settings. No way to go back to Windows 11 Home.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied customer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not need the product couldn’t reach return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft Windows 10 update

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to install product. Followed all instructions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    windows 11 upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Item is not real since the store were unable to deliver it to me, instead they gave my money back.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mac All The Way.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate Windows. Take me to Mac Town please. Mac all the way.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Got Scam!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please do not buy any Degital Software from Best Buy. No return policy. I was brainwashed that had a 15 day return policy..But if you buy software you are stuck.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Order Failure

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive the computer from Best Buy (Best But internal delivery issues) and now cannot return this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT GOOD CODES!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    do not buy any product key code from best buy. I was sent two different codes and both were invalid. I have been trying for over a month now to get issue resolved of refund and have had horrible customer service. if you need code buy directly from windows.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT PURCHASE FROM BEST BUY-GET FROM MICROSOFT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would love to be able to review this product but still not able to install. Had to purchase directly from Microsoft to get a working version. DO NOT PURCHASE FROM BEST BUY.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do NOT purchase from Best Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive the activation number for over 2 weeks and spent over two hours with customer service stating there is nothing they could do. I would recommend NOT buying this from Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this it didn't even work and then i call for help and they told me they can't help me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Delivery

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE ordered the product 4 days ago and it has yet to be delivered. In contacting Best Buy, they said the length of time for delivery was a "Microsoft issue"...still waiting and to be continued!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product didn't work and was non-returnable - Sucks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was useless. It didn't work and they wouldn't let me return it. I will think twice before ever buying any software from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy nasty customer service and not wor the digital product

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Less effective

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth 100 dollars at all please dont waste your money for the pro

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Really good out the gate

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been good so far... definite big change .. as time goes on I will add more

    I would recommend this to a friend