Customer Ratings & Reviews
- Model:
- P3Q-00001
- SKU:
- 4974200
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Wireless Display Adapter V2 receiver for its user-friendly design, wireless connectivity, and compatibility with Windows 10. Users appreciate the easy setup process and the ability to mirror content from their laptops to TVs. However, some users have concerns about occasional lag, the price of the product, overheating issues, and limited resolution.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connection
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They constantly drop the connection. Don’t even think of trying to play a live stream of a mtg you are having on your surface onto another screen with this.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry you're experiencing connectivity issues with the Wireless Display Adapter! We're here to help you get up and running. It sounds like your device could simply be in need of some firmware updates to run in optimal condition. Try following the steps on our support page here: https://support.microsoft.com/en-us/help/4023497/surface-troubleshoot-using-the-microsoft-wireless-display-adapter-with.
We deeply apologize for any inconvenience, we truly care about your experience! If you should need any further assistance, our support staff would be more than happy to assist you. Please feel free to contact them here: https://support.microsoft.com/en-us/contactus/.
Thank you for leaving us this feedback, we hope this helps!
Kind regards,
Jessica
Microsoft Customer Care
Failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tethering device just would not link properly to my HP laptop. I guess it works better with a Mac??? I took it back in 2 days time, got a full refund, and then I bought a Google Chrome unit for $20 less.
No, I would not recommend this to a friendI would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on the recommendation of the service people at Best Buy. I told them specifically that I wanted to hook my Surface note book into the large APPLE monitor that I also have. My bad - took their word for it and then found out Apple does not have a HDMI plug in so it would not work. Tried it in another monitor and still not working. It was an open box item so may have been defective. I finally just gave up on trying to get it to work. Oh well - my bad a lesson learned! My low rating may be because I don't know quite how to set it up but it looked really straight forward.
No, I would not recommend this to a friendDidn't Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the earlier version for many years. Used it all the time on my 59" Plasma. Wanted to broadcast the Olympics (Canadian site) to my big screen. Old unit on Windows 10 didn't work. Upgraded to this, followed the instructions, nothing. Same issues as the old version. Something has changed in Windows 10 that makes these not work as easily as they used to. I own a software company and play with PC's all day. Not an MIS expert, but it shouldn't be this hard to make something so simple work....and it never has been that hard. I returned it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that the Wireless Display Adapter didn't live up to your expectations. We appreciate that you took the time to leave us your honest feedback, and have sent your input along to our team for their consideration.
Kindly,
Victoria
Microsoft Customer Care
Worked ok, but doesn't support 4K
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this hoping I could stream in 4K from a Surface Pro. However, it doesn't support that, so it didn't suit my needs. If you want to do screen mirroring in 1080P, it'll work fine, but that's it.
No, I would not recommend this to a friendHave yet to be able to get this to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I won't say one star until I figure out if there is a way to get it to work. But given that it does not simply work out of the box by following the instructions it isn't something I'm impressed with.
No, I would not recommend this to a frienddoes not work with certain items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this would work with any phone or laptop with Wifi, Turns out this is not the case, check compatability first before purchasing. Cannot cast S7 samsung phone to older LED Samsung TV
No, I would not recommend this to a friend- Cons mentioned:Connection
It sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It kept Disconnecting me. I made sure it wasn’t my WiFi connection etc.... that wasn’t the problem. Google Chrome worked better.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear about your experience. This device is supposed to make screen casting easier, not more frustrating. The issue could be the device itself or the compatibility of the device you are trying to stream to. To find out, first be sure you are running the latest firmware on the device. The following link contains that download and additional information on the device regarding its compatibility: https://www.microsoft.com/accessories/en-us/d/microsoft-wireless-display-adapter
Hope this helps.
Take care,
Amanda
Microsoft Customer Care
- Cons mentioned:Connection
Nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product ended up not working as advertised. The connection was spotty and required me to reboot my computer each time to sync it.
No, I would not recommend this to a friend - Cons mentioned:Instructions
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get item to work. It would have been nice to have instructions in the box.
No, I would not recommend this to a friend - Cons mentioned:Connection
Bad choice for screen mirroring
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is VERY difficult to connect to 8 out of 10 computers. Would not recommend.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate your review. We do recommend that you make sure your device meets the system requirements to ensure the best experience.
Have a great one,
Nelson
Microsoft Customer Care
- Cons mentioned:Connection
Has only worked twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only managed to get it to work twice. I have since reverted back to a long HDMI cable. I would return if I could.
No, I would not recommend this to a friend Adapter cord is too short
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this cord to connect my laptop to a TV to give a work presentation. It was not what I expected. The cord is extremely short and is unworkable.
No, I would not recommend this to a friendDon't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item did not work despite everything I could try or think of. Finally went through three layers of Microsoft tech's and 8 hours on the computer and even they could not make the item work. It would not connect wireless between the Computer and TV. Solution is to get a HDMI cord and wire it up.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jose,
We apologize that this is the experience you had with your Wireless Display Adapter. You should still be within warranty, and we can have this adapter replaced for you with a new one, if you'd like. Please reach out to our team at [email protected], and we'll see what we can do to help you out.
Thank you,
Victoria
Microsoft Customer Care
- Cons mentioned:Connection
Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot connect to even via cellular hotspot or directly from surface
No, I would not recommend this to a friend Instructions are not for Tech Dummies
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't been able to use this product because I am not tech savvy enough to figure it out without explicit instructions which did not come with the product. I am trying to use the Internet to figure it out, but not successful yet. Will be taking laptop down to Geek Squad to see if it is the problem.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Laura,
We appreciate you taking the time to reach out. We're sorry to hear you've been having some difficulties setting up your Wireless Display Adapter. To assist, we recommend starting with this guide here: https://support.microsoft.com/en-us/help/4052258.
If you need any additional assistance with your Wireless Display Adapter, please don't hesitate to reach out to our team here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Microsoft Customer Care
Terrible, will not connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought computer with windows 10 as I was assured it would work. It wouldn't work. TV recognizes device. Computer will let me add as a new device. Bluetooth is turned on the computer but it simply will not execute. Terrible purchase!!!!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mike,
We're sorry to hear that this is the experience you have been having with the Wireless Display Adapter! We want to make this right, and ensure that you got the device that you wanted, and that it works the way it should. Please email us at [email protected], and we can help you out.
Kindly,
Victoria
Microsoft Customer Care
not easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not work with my Samsung TV. Device was located on Source 3 Microsoft adapter. Tv was not able to find this device
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you're experiencing some difficulties casting a display with your Wireless Display Adapter. Here's a great tool to help you get started: https://support.microsoft.com/en-us/help/4052258.
If you should continue to encounter any questions or concerns while setting up your device, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Microsoft Customer Care
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Poor Outcome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Directions are very poor for using this device. Unfortunately, website isn't very good either. Product sounds good in theory, but it is compatible with a limited number of devices. Was sold the product with the expectation that it would work with my new laptop. It did not. I would carefully research compatibility prior to purchasing.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that you're Wireless Display Adapter was not the purchase you were hoping it would be. If you still need any support on this, please reach out to us, we'd love to hear from you. You can reach us at [email protected].
Thank you,
Victoria
Microsoft Customer Care
What are the only work on some phones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What are the only work on some phones. We could not get this to work on some of our phones and some of the TVs
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Shawn,
Thanks for taking the time to reach out. We're sorry to hear you've been having some difficulties connecting your Wireless Display Adapter to your device. To help you find the best device to connect with your Wireless Display Adapter, we highly recommend checking out this compatibility chart here: https://support.microsoft.com/en-us/help/4052254.
Best,
Heather
Microsoft Customer Care