Customer Ratings & Reviews

I'm still waiting for my gift card email! They received my money no problem. Been 2 days! I purchased expecting maybe at most 8 hours waiting for the second email. Definitely disappointing from a major company. I purchased digital because i needed the gift card at the moment! 2 days, still nothing? Just go to the store to purchase or DONT buy from best buy!

It take way to long for u to receive the code it shouldn’t take that long

not too long ago i bought a meta quest at the store and they gave me a 50 dlrs gift card from best buy that i tried to use to buy a 50 dlrs gift card for my xbox, and it went through and after a few minutes of waiting for my digital code instead i received a gmail syaing that they cancelled my order

Extremely easy to purchase & use. Being a bestbuy member is definitely the way to go

Almost 48 hours and still no Xbox Code for life of me... I knew i should of just shopped Amazon or went to my local store to pick up my code. What a scam and support was no help at all. Terrible Service. Hopefully Best Buy will go out of business. Circuit City was better.

I still have not got my email for the gift card and its been about a hour or so

Horribly slow delivery time, i have waited over 40 hours for something that should take 30 minutes, im requesting a refund and telling everyone i know NOT to shop at bestbuy, and especially not to buy their digital giftcards. Such a waste of time for something so simple.

I was on the phone with them for over 4 hours trying to get this gift card. They took my money and told me i would have my code within a few minutes. Well here we are over 27 hours later and still nothing. I now have a slight Indian accent and an insatiable craving for curry, but still no gift card.

I ordered this with a gift card and was not told during any step of the process that I wasn't supposed to be able to do this. Four hours of waiting later, and I got an email saying my order was cancelled. A sales rep was useless in trying to explain why store credit can't buy something SOLD BY BEST BUY. This is ridiculous as I don't have a store near me and my Xbox is digital only. I now have a useless card.

It works, but be aware - BestBuy keeps their codes on a server outside of our solar system, so while you might think a digital product would be available to you in a timely manner, remember the effects of cosmic radiation and the position of the Earth in relation to Alpha Centauri before you calculate just how long it will take to receive bytes of information and maybe buy from ANYBODY else.

Can't give zero stars, but I would. Bought a DIGITAL gift card, DIGITAL, still don't have it.

My friend graciously let me use his debit card to purchase a digital xbox code. 12 hrs later.... it STILL hadnt arrived in my email, or been processed!! His card was charged for it though. Absolutely terrible!! 10mins? Yeah okay. Ordered from Walmart online, 15 mins later it arrived in my email, and cancelled best buy's. If you need a digital code quick... do NOT purchase from best buy. Will never, ever purchase again.

Card arrived with with in min or ordering. Wanted to order a game on XBL.

Wanted to order a game on XBL. Card arrived with with in min or ordering.

I see reviews saying people received theirs fast, but that is not always the case. Google shows people with the same issue. Be prepared to wait an entire day or more just to get the email with the code. Better to just buy it elsewhere.

So from 7:51pm when the order was placed for a $30 digital code, until 2am, I waited to receive my code. How does it take 6 hours to receive a digital code. Do you know the only way to receive the code between 30min-1hr was to cancel and repeat my order 3 times across 6 hours, and then switch from a $30 code to a $20+$10. Then I got the email in less than an hour. How nasty that you'd make someone wait 6 hours for an email. Gross. I'm throwing up right now. Please just go to the store. I could have driven to a best buy from Chicago to Wisconsin and back and had the code faster. Finally got to buy my game at 3am. Thanks bestbuy.com.

Dont buy digital unless you dont mind waiting a day or more. Still waiting on mine after waiting one day. Amazon aint even this bad. Cancel and get it instantly with amazon

I bought it and i did not get my code spent a waste of 20 dollars

I ordered about 12 hours ago, still didnt go thru.

Been three hour since I ordered it and I’ve yet to receive an email regarding the code lol