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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 282 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are pleased with the range, ease of use, sound quality, price, size, and reception of the Pair of T31 FRS Radios. Many appreciate the clear audio and compact design, finding them easy to use and carry. However, a common complaint centers around the battery life, which several customers found to be inadequate. The radios are considered a good value for the money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 282 reviews
  • Rated 1 out of 5 stars

    Does not even work a mile range

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I understand the 22 miles is maximum under perfect circumstances, but it should work atleast a thenth of the advertised distance in my neighborhood

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      We hear your frustration and disappointment in the range of your radio set. Range will be affected by the environment and the obstructions in it. Please reach out to the customer experience team through support@midlandusa.com for assistance with finding the right radio for your needs. The team will be happy to help. MidlandUSA

  • Rated 2 out of 5 stars

    Not accurate distance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The distance on the box is off by a few miles. It works for 4 blocks and then it’s done. It’s good for the kids though. They can ride their bikes and check in with us.

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      Hello! We are happy to hear you are finding these radios useful to help keep in communication with your children. Best range will be achieved outdoors in open rural areas without obstructions, or on flat areas. The "up to" range is under optimal conditions (ex: over open water, desert, or mountain top to mountain top). As with all two way radios, any obstructions between radios will reduce the range. MidlandUSA

  • Rated 2 out of 5 stars

    summary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not work on the cruise ship we were on, except if everyone was on the same deck...at home large amount of static...plan on disposing them at garage sale in future.

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      The "up to" range is under optimal conditions over open water, desert, or mountain top to mountain top. Any obstructions especially between floors on a cruise ship is going to greatly decrease your range. Please note that range is subject to quite a few factors. Best range will be achieved out-of-doors in open rural areas without obstructions, or on flat areas. This is true no matter which brand of radio you purchase. MidlandUSA

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    No battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to put on package how long the battery life is.

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      If you have questions regarding battery life please reach out to Midland customer service at 816-241-8500 M-F 8am-4:30pm CST. MidlandUSA

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We give one of these to each of our kids to ride bikes around the hood. It reaches for miles very clearly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk…. Would not work even on the lake with no obstructions… would be better off buying a kids 5.00 pair… they would work way more better

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      We hear your frustration over the performance of the radios. Please consult with the Customer Experience team for replacement options and recommendations for a radio that would meet your needs. MidlandUSA

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    DO NOT PURCHASE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TERRIBLE radios! They don't hold a charge. Would NOT recommend.

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      Hello! We recommend that the Initial charge time is 24 hours with a charge time of 12 hours thereafter. For maximum battery life, we recommend charging the battery pack when the low battery icon comes on. If these steps were taken then please contact Midland Customer Service at 816-241-8500 M-F 8am-4:30pm CST and we would be happy to help you! MidlandUSA

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only good for about 2 blocks bought them for off-roading to communicate with the other Jeep couldn’t get out at all tried other channels no luck

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      With the T31 - we would not recommend this for off-roading. We would recommend our T71 radio! MidlandUSA

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Excellent reception

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used them on a road trip, worked great. Would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Batteries Dead On Arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rechargeable batteries in one unit does not charge

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      Hello, your radios come with a 3-year warranty. Please call Midland Customer Service at 816-241-8500 M-F 8am-4:30pm CST and we will send you replacement batteries right away. MidlandUSA

  • Rated 1 out of 5 stars

    Do not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked good for about 5 minutes until one turned into a paperweight.

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      Please reach out to support@midlandradio.com if you are continuing to have issues with your batteries! MidlandUSA

  • Rated 1 out of 5 stars

    26 miles? Lol

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt even get 0.1 miles out before we were out of range. Waste of money do not buy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Love the product but batteries don’t last

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having problems with batteries staying charged. Probably wouldn’t recommend these. I like the option to usb charge but it just doesn’t last long.

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      If you need replacement batteries we would be happy to send some at no cost. Please contact customer service at 816-241-8500 MidlandUSA

  • Rated 1 out of 5 stars

    Poor radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working at all after 30second they turn off by I self really stupid I spend 50$ for nothing

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      I am sorry for the troubles you're having, this sounds like bad batteries! We would be happy to replace those for you if you contact our customer service team 816-241-8500 MidlandUSA

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Good range, bad batteries.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Radio was ok, worked as expected until the batteries died. Needed the batteries to last 6-8 hours, not 1-2.

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      Please call Midland customer service at 816-241-8500 M-F 8am-4:30pm CT and a customer service representative will be happy to help with concerns to your batteries. MidlandUSA

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear and works great! Very satisfied with our purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No no no they don’t work at all

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend these at all unless ur giving it to ur 6 year old kid

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      Hi Melody, the range of the radio will depend on how many obstructions there are between you and the person you are trying to communicate with. If you are inside a home or vehicle that in of itself is an obstruction. You will enjoy the best range in rural areas with less obstructions. You will experience this variation in range no matter which brand of radio you purchase. MidlandUSA

  • Rated 1 out of 5 stars

    Midland walk-in talkies

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never asked for this item in which was delayed to return to the sender. I corrected the area days ago when it asked and I added my suite number... This is unfair I’m very upset and something should be done to recompensare me and be given credit.

    I would recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      We are sorry that you are upset, please contact our customer service number 816-241-8500 ext.600 and we would be happy to do whatever we can to rectify this! MidlandUSA

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Worked as described

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took it on a cruise that worked great battery life seemed to last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 2 out of 5 stars

    Included - Dead Batteries and Short Range

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plan to spend $20 on a new set of rechargeable batteries as mine wouldn't charge. The range is adequate for my intended purposes, but at best I can expect a couple miles before static overtakes the conversation. When I reached out to Midland about the faulty batteries, it fell on blind eyes as I never got a response. Now, the only thing I like about these is that I can USB charge them with the batteries inside the radios. It takes a while to charge, but that is okay as I just charge them overnight.

    No, I would not recommend this to a friend
    • Brand response from MidlandUSA
      Posted .

      Hi Scott, sorry to hear about your batteries. We hope that you didn't accidentally contact one of our 3rd party online distributors as we have had some confusion with that. Please call our Midland customer service at 816-241-8500 M-F 8am-4:30pm CT and a customer service representative will be happy to help you. You can also email us at [email protected]. Thank you for your business. MidlandUSA