Customer Ratings & Reviews

The roughly 50% off is due to the fact that, that is about how often you can expect your phone to work. If you prepay, they will not refund any of the cancelled service, even when it’s due to their failure to provide coverage. They also will not allow you transfer your number elsewhere and let a family member use the old phone with a different number since you've already prepaid it. Basically, they ransom your phone number to try to keep you from switching or being obligated to continue providing the services you paid for in the event you do. Also, their international credits do not work, and any time you stay overnight more than half an hour from home, your phone stops working because their towers can’t figure out your location. Don’t fall for the cheap initial prices, it’s a scam to get you to transfer your number so they can ransom it.

I really want to give it one star because for one week a month im messed for the next year. No its not my period. I bought the unlimited plan thinking it was unlimited, which i mean technically it is. But, if you go to a buffet and after your second plate they will only give you a gram of food every 5 minutes and youve now been put on a starvation diet and will die, but they never stop feeding you. Ive heard of throttling, but knowing the path is different than walking the path and boy do they blank you while you walk that path. I cant even check my security camera. Its not an unlimited plan, thats a lie. Its a 35gb plan, and then you get sxrewed. In a bad way. Like she didn't put any lube on there, missed her shower, and forgot deodorant for the last 3 days. Buckle up.

We got 3 free months with purchase of a new phone and decided to try it out. Big mistake. Worst reception ever. I live in the center of a very large US city and calls were continuously dropped. It became almost humorous when it once couldn't maintain a connection long enough to check the voicemail for an entire week, literally. Also, severely under-trained support staff and phenomenally rude supervisors. This is of course accompanied by multiple hour-long waits on hold. Worst of all they are holding my phone # hostage with nearly impossible requirements for "verification" in order to get the information needed to port out my # to a real service provider.

Fast Shipping! A+ would buy from them again .................

Buyer beware - MintMobile does NOT support short code messages used for 2-factor verification with banks etc. I was also never able to get group texts to work properly in spite of contacting tech support multiple times - they never got back to me as promised other than to ask if the issue had been resolved. When I finally got them on the phone they just told me to check my APN settings, which I had already done multiple times and then finally told me that they do not support short code messages. I finally moved to another company and asked for a refund, but because it had now been more than 7 days I'm just out the $80 I paid. Thanks for nothing MintMobile

Good in certain areas, with awesome data. However coverage is worse than expected. Repeatedly dropped calls or had no bars in areas of "great" coverage.

Good service, excellent prices, good customer service.

Looked like a good deal *but turned out to be a complete hassle. First step was to check my device (IMEI) for compatibility. Web site says it will work. Ordered the 3 - Month sim at Best Buy on-line. Went on Mint Mobile web site to activate. *Did not work - had to call tech support. They were not able to activate either. *Turns out device is NOT compatible (even though web site says it is). There is supposed to a 7 day money back guarantee. Filed for the refund. Uploaded my receipt. *Soon after I started getting email after email, asking for additional information and claiming the receipt was missing info or they need the sim # (you input this when you activate so why do they need it again) or your email address (duh they sent the message to me and they don't know what the email address is?). Anything to wear you down, so they can avoid actually giving you back the legitimate refund.

Mint is completely Trash!!! Just went to an NBA game where my wife and I had completely disabled phones for 3 hours. You think deprioritized data doesn’t matter?!?!? Try going somewhere with a large group of people. Never ever again!!! You get what you pay for and this is trash. If you don’t like it after 7 days. Guess what no refund for the 6 months of garbage you paid for.

Absolutely terrible. So my husband and I have three lines two personal and one work using the prepaid 4gig plan. In the US is seems to work OK at best but we have just traveled to Canada to deal with the sale of our house and this is where you realize just how bad MINT is. So on the 4 gig plan you don't have international which was fair enough, after all we went with the 4 gig because we did use that much to begin with. Well we purchase their international package and it was just pathetic. After purchasing our lines between our phones were bad and most of the time would get a drop call in a matter of seconds, this was the same with our friends numbers and our realtor (very awkward when we are trying to discuss the sale of the house). So we purchased a more expensive plan thinking this may have been the problem but no still had issues. Our phones in all seriousness were just paperweights unless we were on our wireless Shaw connection. Now with MINT the Cell service was bad which effect everything; texting, internet and calls. Once we got back to the US we called MINT and they blamed the cellphone tower, I laughed and explained I traveled up to Canada through the Portal border crossing and the issue was from MooseJaw through Medicine Hat and into Calgary and all throughout the Calgary area, so the lie of it being the cellphone tower was poor at best. Since we are now back here in Langhorne, I said to my husband we need to change carriers because the service is bad and their employee lied. So now we're looking at T-Mobile or Verizon, yes they will cost more but for a solid connection and 20-30 bucks more it's worth it and better without the headache.

Stupidest idea I ever had. Can't set up accounts online to renew. Son's still says his number is being transferred and that was supposed to be done 3 months ago!! Been using the new number ever since but can't set up account to pay!! Can't create family either. Can't beat the price but for this headache not sure if it's worth it

Bought a 3 month subscription from mint mobile on 06/30/2021, paid $99.83 upfront for the service(eSim). I received instructions to put in a activation request through their Mint Mobile app, did that and received a message saying it will take them 24-48 hours to activate the service. Fast forward 15 days and the app still displays the same message. I call up Mint and they say the request is being processed. Late July entering August I call Mint again to process a refund since I was being charged by my current carrier even though Mint had charged me for a 3 month service upfront in June. Its 09/21/2021 and till date Mint keeps opening a refund request ticket and then sends an email saying I used the service and hence no refund. When asked for service usage proof, they open a new ticket and deny refund and the whole cycle starts again. Horrible customer service and to think I wanted to start using Mint.

They give lot of data for cheap but this internet speed is just super slow and disconnects in between i can not play games due to slow and interval disconnections on my iPhone 11. I bet you can never use more than few hundred mbs in a month. My earlier connection was awesome (that little expensive only than mint). My area of connection is Medford,MA don’t know if it same everywhere.

After reading the reviews on the t-mobile website I thought its a great deal. WHY NOT? I switched from Cricket and a few hours later I am back to my old provider! The service is horrible regardless of the WiFi calling feature enabled or not. I didn't have a single glitch with CRICKET. When I was purchasing the service I checked the area coverage and my phone if they are good with MINT. No problem. The problems started when I started to use the new service. Dropped calls, poor voice quality, poor sound, and did I say lots of dropped calls??!! I wasted half a day with the customer service trying to try settings to make this service better. Didn't work. BACK TO CRICKET.

I couldn't get this card to work I spent 4 days troubleshooting,2 times waited 24 hours for tech or refund to contact me back.Im disabled so I got this brought out to my car.Mint said I'd get an email for a refund.No refund.Mint made me go to inside and wait online to be told Best buy doesn't refund Mint cards I called Mint again.Being in another country,and being a call center,they have no way to email or refund.Discusted that over a month I still can't resolve this.Im going to have to report it to my bank report as fraud then wait for a card in the mail.Christmas time without a debit card.In addition I'll have to the do any auto payments and information where my card info is important

The service seems to work well but not for a Pixel phone. I was never given my Refer A Friend Credit and after a month and 8 chats/phone calls I gave up. This company will sound nice but never do anything to actually solve customer service issues. DO NOT REFER A FRIEND!

Would be much better if Mint's prices "included" all taxes and fees in the advertised price.

Buyer beware. Sim Cards expire in 45 days if not activated. This is not clearly stated anywhere. Mint Mobile customer line is one of the worse I have ever experienced, worse than I could have ever imagined. They hang up on you, tell you "sorry I can't help you". The casual "cool" tone of the prerecordings doesn't match the horrifying rude experiences that are ahead.

Mint mobile has one fatal flaw that not everyone seems to experience. Me and the rest of my family all had issues with missing calls and texts because of some unknown reason. Calls would go straight to voicemail for those calling you and you would never know they tried to call in the first place. Texts would just never go through, both incoming and outgoing. I was in an area with supposedly "great coverage", had a compatible phone, and had several replacement sim cards sent to me. Customer service was very nice and helpful, but they couldn't fix the issue. I loved the good price and simplicity of the service, but I sacrificed reliability for price.

My son loved this plan very easy to set up. Thanks