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Customer Ratings & Reviews

$150.00

Customer reviews

Rating 4.4 out of 5 stars with 621 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are satisfied with the Unlimited Phone Plan, particularly its price and overall performance. Many users find the service user-friendly and appreciate the extensive coverage and reliable data speeds, including 5G. However, some customers have experienced issues with transferring their phone numbers and SIM card compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 625 reviews
  • Rated 5 out of 5 stars

    Mint Prepaid card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with a Sim removal tool, and buy 3 months get 3 free

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      So glad you took advantage of our holiday offer. Welcome to the fox side. mintmobile

  • Rated 5 out of 5 stars

    Amaizng service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use for my child worth the year service and great coverage

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      We're glad you're enjoying our service. mintmobile

  • Rated 1 out of 5 stars

    mint mobile expired

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was my second card the store ordered for me because the first was expired in 2022 surprise when the second came in it was also expired

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi Colton, we're really sorry to hear about these issues with the sim card. Let's connect so we can ensure we get this right ASAP. We're available for further assistance, so please don't hesitate to contact us at (800)-683-7392 or via online chat at https://www.mintmobile.com/chat/?chatbot-open. mintmobile

  • Rated 1 out of 5 stars

    Buy from Mint Mobile direct, DO NOT BUY FROM BBUY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy the mint mobile from they company's DIRECT website. Before that, I purchased this through Best BUY TWICE, and each time, the packets were fully closed, but NO SIM KIT inside.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Limited coverage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't work in my zipcode cant contact anyone for refund had to default means of recovering my money

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hey Almoto, we're happy to look into your refund request for you. Mind giving us a call at (800)-683-7392 or chatting with us online at https://www.mintmobile.com/chat/?chatbot-open so we can further assist you? mintmobile

  • Rated 1 out of 5 stars

    Arrived Empty

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was sealed but did not come with the sim kit. You should order form Mint mobile's website.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      We are deeply sorry for this entire experience. We're here to make things right. Please give us a call and mention your issue and we’ll be sure to get you a replacement! Our Care Team can be reached at (800) 683-7392 any day of the week from 5 a.m. to 7 p.m. PST, or you can chat with us online or via our app. mintmobile

  • Rated 1 out of 5 stars

    Mint Mobile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sim card was invalid and customer support was unable to help at all. The price was great, and i was excited. It us unfortunate that i was not able to take advantage of the offer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MINT MOBILE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HORRIBLE. CANT GET ACTIVATED, 2 SIM CARDS DUE TO NOT WORKING. REFUND DELAYED. ON PHONE FOR HOURS . HOLDING RIGHT NOW AGAIN. STATING THE DIGIT SIM WENT TO

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy unlimited

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is terrible do not purchase anyThing from them. And ,are sure toy record them when they explain why you would want to buy s protection plan,

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hey there, we're here to help. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so we can further assist you. mintmobile

  • Rated 1 out of 5 stars

    Probably would not recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is a bit spotty. A lot of dropped calls, still on the fence but the initial first month kind of was a big let down.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Yikes, that's no fun. We're deeply sorry we got off to a rough start. We'd love to connect with you to make sure we get your experience with us turned around. Can you please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open? mintmobile

  • Rated 1 out of 5 stars

    DO NOT COUNT ON CUSTOMER SUPPORT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mint mobile is ok far needing a new number but when life happens & the sim card is lost or stolen before you ever get a chance to put it in your phone, good luck getting any kind of help there. Best buy tells me i need to call mint moble so i do, mint moble tells me i need to go talk to best buy. Not wanting to deal with the guy that woukdnt even hear what i had to say about the whole deal i go and chat with someone through the mobile app and he actually hears what im saying, or so i believe. He has a shipping lable created and emailed to me so that i could send the receipt and packaging back to them and they would take care of it. And do you think they took care of it? Ya, they took care of what evidence i had to take back to mint moble so that i couldnt do anything to get a replacement. And im guessing with all the num ers and bar codes on the packaging, no one has the smarts or technology to actually see if someone activated the card or what. Do not buy from bestbuy, they do not hear what ppl are trying to tell them. Bad service bad support.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi there, we're really sorry we haven't worked out for you. Can you please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so we can get this taken care of ASAP? mintmobile

  • Rated 1 out of 5 stars

    Mint will not honor their 7 day guarantee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hot garbage, dropped calls, intermittent service. MINT WILL NOT HONOR THEIR 7 DAY GUARANTEE.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      We’re sorry to hear your experience with Mint Mobile wasn’t up to our standards. Just call us at (800) 683-7392 any day of the week from 5 a.m. to 7 p.m. PST, or chat with us online or via our app, and our award-winning Care Team will help you out. mintmobile

  • Rated 1 out of 5 stars

    PujiT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service on all points and all level. Very rude and unprofessional, unhelpful, unfriendly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just don't do it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just don't do it. Not worth the headache, especially when you need to port the number out because you really hate their c.s.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trashy service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible chased them around for seven days befor they told me my phone isn't compatible

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap but super slow!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slowest data speeds I have ever experienced!!! No 5g at all!!

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi Woody, we're always happy to take a look into any potential ways of improving our service in your area. Just give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so one of our expert agents can provide further support. mintmobile

  • Pros mentioned:
    Price, Service

    Rated 3 out of 5 stars

    Good intro but price does zoom after intro is over

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service but a kind of bait and switch. They double the prices if you keep it longer than the intro. But, it does work and the hotpot does work. I think they would do better if they kept the prices the same as the intro because it is definitely sticker shock. I think a prepaid bargain price would make people stay longer. If you just need a few months then it is a good deal but for longer read the fine print.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Thanks so much for your valuable feedback and we apologize for any confusion. Please note you can always lock in our lowest rates with our 12 month plan. We're available for further assistance, so please don't hesitate to contact us at (800)-683-7392 or via online chat at https://www.mintmobile.com/chat/?chatbot-open. mintmobile

  • Rated 5 out of 5 stars

    Great service coverage in North Texas!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend Mint to anyone looking for an affordable and quality phone carrier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mint Mobile is Nakamoto Approved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice service and can't beat the deal especially with the free week to try it. People always find my number so I have to change it a lot, it took 3 weeks and I had to change my number.. can do it a total of 3 times and I'm not sure if the stalkers can let me use the whole 3 months program. Fast connection when it works and being who I am I should have a home Internet sim in my phone lol. Not their fault but I would like to be able to change my number whenever I need to. Otherwise it is better than expected. If they accepted Bitcoin it would be an automatic 5 stars, dollars are expensive to buy and even more expensive to hold.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Thanks so much for your valuable feedback. If there’s anything we can ever do for ya, please reach out to us for assistance at (800)-683-7392 or via online chat at https://www.mintmobile.com/chat/?chatbot-open. mintmobile

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Mint

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage. Very good price. Good deal easy to switch

    I would recommend this to a friend