Customer Ratings & Reviews

This is a great, inexpensive prepaid plan for low-data users. This is the second Mint Mobile plan I've bought, for my #2 child, and it's working great. They have WiFi almost everywhere they go, so their data usage is minimal. And if they go over their allotted GB? No overages. After allotted GB, speed is supposed to throttle, but the couple of times my older kid went over, he said it was still just as fast as our home WiFi. Very good coverage on the T-Mobile network in Chicagoland. No problems with activation. One on a new number (a year ago), and one ported from TracFone (a month ago) Using unlocked Nokia 3.1 and Nokia 4.2 No complaints!

15 dollars a month is a fantastic deal when you think about it, especially when compared to what other providers are charging!

The Mint self-activation process is fast and easy, and the price is certainly unbeatable. So far, the Mint mobile network (T-Mobile) has been working flawlessly. Too bad this is only a one-time deal otherwise I would have bought several more!

I initially tested Mint Mobile a few years ago, finding a cheaper solution than T-Mobile. I don't remember why I jumped ships from Mint to Visible to Google Fi. Anyways, I'm back in the Mint Mobile family. Porting to Mint is easy and I was up and running in less than 30 mins. Service is great in the DFW area. Called comes in loud and clear, well at least on my Google Pixel 3 phone. Mileage will vary by device. 4G LTE speed is great but throttle due to any MVNO being a lower tier on any network. What is great is the price. Price is excluding taxes for the service, like the 911 fee. Price for the whole year is unbeatable and pays for itself in less than 4 months compare to a 1 plan line from any major carrier. Another plus is that Mint runs off of the T-Mobile infrastructure and you also get 5G (depends if your phone can support T-mobile's 5G network.) Overall, I'm glad to be back. One less bill to worry about.

Cheapest I ever paid for a SIM plan but it does the trick! Sometimes internet speeds are a little slower than expected but I was never in a situation where I couldn't get online.

This company does NOT listen and create more problems for its customers and some. This company has cost me my job because of bad service, and it won’t refund me my money bank. The supervisors and customer service agents are saying how sorry they are about what has happened, but it’s all empty words. Just like when I called and reported the problem, and the agents promised and assured me that they will fixed it and never did. I WANT MY MONEY BACK. Read this:: “I transferred my phone line to your carrier on November 15th, 2023. That same day, I made a request to have my number transferred to Mint Mobile from Metro PCS. The number got transferred, but I notice the same day that it got transferred that I couldn’t send text messages to people who were not using iPhone with iMessages on their phone. That was a serious problem for me because I use my phone for work communication, and not everyone at my job has an iPhone. Even worse, I could receive text messages from everyone, from all types of phone, but I couldn’t respond to text messages not from iMessage. To people, it looked like I was ignoring them. I couldn’t respond to an SMS text even from your company. I could only send text messages to Mint on the Mint app. I immediately called and reported the problem and requested that it be fixed immediately, and I explained why I needed it resolved quickly for my work sake. The Mint agents gave me their promises that they will fix the issue, and those promises turned into the run around, and instead of fixing the issue quickly, they dragged the situation until weeks passed and the issue was still not resolved, and I have to keep giving managers and supervisors excuses as to why I am not responding to their messages, not communicating as I should, and other work matters that I used the phone for not done. I contacted Apple, but the problem wasn’t a physical problem, it was with the carrier. I continued to spend hours on the phone between lunch breaks, after work, and other times with Mint agents through texting on the Mint app and calling to ask them to fix the problem. However, Mint never fixed the problem. Finally, after trying, waiting patiently after a month and two weeks, and the problem was still not fixed, and the Mint agent were still giving me excuses, I decided to leave Mint and go to another carrier. I called on December 30th, 2023 to get that my account number and port-out PIN and requested that my number be transferred to the now new carrier, Visible. Moreover, I requested that I be refunded. The Mint agent that I spoke with on the phone certified me that he will process my requests and the number will be released to Visible. On 01/02/2024, I checked on the transfer status, and the number has still not been transferred. I immediately contacted Visible to find out what’s going on, and Visible explained to me that they were waiting on Mint to release the number, and that Visible has sent the transfer request with the PIN and other information provided to it, but Mint has not yet responded. After getting that information, I called Mint and explained to the agent on the phone what I was trying to do, the reason why that I was trying to leave, what the texting issue was, and that I need Mint to release the number to Visible immediately because the delay is messing up with my work. After a week of calling Mint every day asking to release the number, Mint didn’t, and while Mint was taking it sweet time with either fixing the text message issue or releasing the number, I continued to get in more trouble with my work because of this communication problem. Finally my work fired me on 01/04/2024. When I got home, I called Mint again to find out why it was keeping the number and has not released the it to Visible and now has cost my job. The agents on the phone said that they have released the number, but that wasn’t true. While I had the Mint agents on the phone, I also had the visible agents on the phone though chat, and the Visible agents confirmed that the transfer request has not been acknowledged and that the number is still active with Mint. I stayed on the phone for 7 hours arguing with Mint agents after Mint agents, being transferred from one Mint agent to the next, the number was still not released. When I got home, I called Mint again to find out why it was keeping the number and has not released the it to Visible and now has cost my job. The agents on the phone said that they have released the number, but that wasn’t true. While I had the Mint agents on the phone, I also had the visible agents on the phone though chat, and the Visible agents confirmed that the transfer request has not been acknowledged and that the number is still active with Mint. I stayed on the phone for 7 hours arguing with Mint agents after Mint agents, being transferred from one Mint agent to the next, the number was still not released.” * On 01/05/2024 at 5:00 AM, I started calling again. Finally Visible decided to canceled the transfer request that I made on 12/30/2023, and with the PIN information that I was given to me by the Mint agent on 12/30/2024, Visible re-attempted to request the number be transferred to them. Finally, at 12 noon Mint released the number . After the number got transferred, I called Mint to explain all that has happened and request my refund. The Mint agent couldn’t find a refund request in the system for me from 12/30/2024 though that agent that I spoke with promised me that everything has been taken care of. * * Why did you cost me my job? Do you know how hard it is to get a job? I tried to solve the problem with you even by leaving you, and still you hurt in the worst way possible. I want you to compensate me for my job that you caused to be taken from me. If someone from your company cared enough to fix the texting problem even two weeks after I transferred my phone number to your company, I would not have lost my job. One month and 17 days, you still couldn’t fix the problem, and it took you a whole week to release the number to the new carrier. * * I am still waiting on my refund, and I want to be compensated for this outrageous service that I received from you. * * I want to know how are you going to solve this bigger problem that you have now created for me? * * Thank you * * * Hello??? * Mint Fox
 * I really sorry, please allow me 3 minutes to check your case completely * I want this escalated to a manager please * Mint Fox

sure, please allow me to inform the team manager about this case * * * The team is checking your case, please allow me 3 more minutes, i really sorry for this long wait * Even the last agent that I spoke with about the refund, after he hung up the phone, this is the message that I received * * Something is not working right in your company. Your words are not a guarantee * An agent, one of your agents, made the request for me over the phone. So what is this person talking about????? * Mint Fox
 * I was able to see on the previous interaction that you are contacting us because you are requesting a compensation for the issues you were having with the service and transferring your phone number to another provider, I am so sorry to hear that you were having all these issues. I will be more than happy to assist you today and get the best solution for you. * Who is this? Is this a new person? * I am showing you patterns that something doesn’t work in this company. * I was told by one of your agents to take this matter to the media, but I decided to come to again for a resolution before I go to the media. * Mint Fox

Sorry……., I am the supervisor on duty who will be assisting you today and I would like to know that I sincerely apologize with you for all the trouble faced and this hard experience, I assure you that this is not the type of experience that we wanted you to have. I would love to help you with this compensation that you are requesting, however, I am afraid that sadly I am seeing this number is no longer with us and due to this reason we are unable to provide with credits as compensations in the account. By the way, I can see that you requested a refund for the plan purchased, but the reason why this request is denied is because the plan was out of the return policy. * 
Please also keep in mind that as a prepaid company, you pay upfront for all the services in your account, which means we apply all the offers and discounts available for that plan so you can enjoy it for that reason we provide you with 7 days after the activation date to request a refund, I am sorry to inform you that we are unable to provide you with a partial refund. * 
Are we still connected? * * * I truly apologize for any inconvenience this may cause you, however, due to inactivity, this chat will be closed. If you have any questions, don't hesitate to get in touch with us again. * * Thank you for contacting Mint Mobile and have a wonderful rest of your day! * Mint Fox
 * How would you rate your overall experience with Mint Mobile? From 5 (Very Satisfied) to 1 (Very Dissatisfied)? * The request was out of the return policy because I called and reported the issue for them to fix it or I leave, they promised that they will fix it, and the run around continued past the return policy period, and still it wasn’t fixed. I trusted you to fix the problem. If that’s how you see it now, Why didn’t your agent, from the first time that I reported the issue, categorically tell me, “No. we cannot fix this problem.” Instead, they assured me that they will take care of it, and time keep on passing * Fox Bot
 * Before I get you to the main menu, could you choose if you are a new or existing customer? * Agent * Fox Bot
 * Is there anything I can help you with? Although I'm a virtual agent I can still answer +100 commonly asked questions. * Get me to an agent now * Fox Bot
 * Are you sure we can't help y

good coverage very low price! However if you try to refer someone be careful and make sure you do it online with the company or they will not give you credit for it if you buy the SIM card separately and activate new phone through the SIM card and not online

Good service and strong signal. Activation very easy.

Works exactly as advertised. I'm really cheapness it comes to mobile service, was using FreedomPop (until they randomly killed my account for absolutely no reason), so yes, was very ghetto with my service. using Mint is a massive upgrade, night and day difference, couldn't be happier.

15 GB/month for 3 months is good deal with $30 gift card. Only problem I had was with the Google Message RCS chat. It kept using the temp number assigned until the port is done after the port was completed. I was finally able to resolve it with a little research and Mint resetting my number on their network to make sure it does not happen again. You need to go to the Message app under Settings and clear the Cache and Storage.

Good service with reasonable amount. Good range and perfect network .

We switched from Verizon to Mint as there was a huge difference in the cost. The connection was great with enough data to surf for the entire month. But it has coverage issues. When i was in philadelphia i never had any issue with mint but as soon as i moved to Pittsburgh the connection was never available. I am still struggling with it. So please check the coverage in your area before buying. It has good international roaming option.

Got this mint mobile sim card and 3months of service during black Friday sale for $60 and a got a $40 gift card in return, so $20 for the card and 3 months of service is a steal. I believe mint uses T-mobile and where I'm at it is very good. Setting up my number took less than 15 minutes to complete and start using so it was quick and nice.

After having a lot of issues with Google Fi Unlimited, my wife and I started to research on the Web about Mint Mobile; we were comparing Mint Mobile Unlimited features and benefits against others carriers. At the end, we decided to switch to Mint Mobile Unlimited Plan for so many reasons, we successfully transferred our existing phone numbers without any issue, it was very fast. Now we are saving a lot of money each month, without sacrificing anything, the 5G network coverage is excellent. You just need to have an unlocked phone, preferably a 5G compatible factory unlocked phone, purchase the Sim card kit, and setup your account, and that's it!

This is the cheapest provider I have seen for mobile service and provides fully unlimited (throttled after cap) and 5G where available which is the reason I took 1 star. Being T-Mobile signal, the strength is not that good in most areas. Will let you call but don't expect browsing the web in most areas as the connection is poor, but for $15/mo, can't complain much.

Mint is one of the best wireless deals out there and great service everywhere haven't had not one problem

Purchased for my elderly Aunt. The reception is wonderful, so far no dead areas or dropping of calls. Great for anyone who uses phone for emergencies or general use. Switching from Verizon was very easy and you can't beat the price. Will be buying a yearly plan when the 3 months run out.

Works great. Brought this for my friend who moved here new and didn't have a sim. It activates instantly and have good service.

Great service plan and great deal on price!! First time purchasing mint cell service and coverage is excellent!

I bought this cause I was spending 70$ a month on T-Mobile and they use T-Mobile, so I thought I’d give it a shot. The changeover was easier than I thought just need your account number and pin. Can’t tell the difference between my coverage and saving ~35$ a month.