Customer Ratings & Reviews

Great Service for the price. Easy to activate. Will buy again.

Tried to return this unopened, but they could not find the order in their system. In the end, it took 2 weeks to get the refund.

No customer service! Tried phone support 3 times and got nowhere. Tried finding a real live person to help, apparently supposed to be available in select Target stores, but we tried 6 different stores and no Mint Mobile rep at any of them.

mint is so much better than metro and works really well

Since I purchased the 90 day plan my data speeds have hovered around 0.5 MB/s. And that's when the data works at all. Mint Mobile said that I don't qualify for their "No questions asked" return policy since I got the sim card / plan from a retailer (the loudly touted return policy is only good if you buy directly from Mint). Best Buy has a no refund policy on sim card kits. I've called Mint Mobile something like six times (I've probably spent 3-4 hours on the phone with them) and get nothing but empty platitudes. As soon as I can afford it, I'll be switching back to my previous carrier.

Great promo but be sure to check your coverage! I've had calls dropped and people saying that they called me when my phone didn't even receive it as a missed call.

The SIM card is great. Using two lines. Recommend it!

[Employee of bestbuy] It works great as long as you stay in a spot that will get service, when you drive and have your phone going through the speakers or as a passenger the phone with drop calls constantly and if you are on the phone sometimes you wont be able to get Internet. So again you get what you pay for.

I haven't had enough time to figure it out don't like the fact that there's no one that you can talk to about set up

This was a pretty good offer but the SIM received was already expired. Expiry date was written only inside but BestBuy should have a way to know this before selling. I had a to reach out the mint mobile to activate and has to spend a lot of time and finally got back to best buy to send me a replacement for which they charged taxes and fees again.

I got this to try for 3 months it’s was good for sometime

Sometime don’t work, but fair price Need more customers service

Checked accordingly to Mint Mobile Website if they provided service to my area, which they did. Then because I was gonna port my # in as well as BYOP it directed me to check compatibility of phone & to make sure unlocked. I did as the website directed. Said everything was good, provided coverage for area & device compatible. I also checked to make sure my # was able to be ported & website said it could be. Finally I decided to go ahead & purchase this plan rather than the 1 year up front, which is what I originally planned on doing. So glad I did as I would have been out even more $$$! Now Mint Mobile app says I’m all connected & actually gave me a new phone number, which I cannot even use. It is no longer returnable with Best Buy so I am out the whole amount. All I am happy about is that I didn’t get the annual unlimited plan like I originally planned on doing & decided to just try this. Have no working # currently as old one didn’t port as well as have a new one that I cannot access.

I received a MINT prepaid card as a bonus when I bought a phone. It was simple to install and get working...much easier than previous providers. So far, I am very impressed by the coverage and speed.

So far mint service has been excellent. What made the offer to switch to mint was the buy 3 get 3 months free.

I didn’t have service. Only 1 bar and will toggle back and forth between working and not working

Product out on truck for delivery early this morning. Now delivery up to 4 days... wondering what happened to the truck and driver. Lost? Accident? Driver quit mid route? Up to 5 days for truck to make all its deliveries? Buy the driver a GPS maybe.

Service is okay so far. I got 3 more months free with the special going on at the time.

The description does not say that you must activate 45 days after purchase. And also does not say that it is not returnable. If you buy multiple than you are s!*t out of luck. I tried returning at a best buy and they told me that I should take it up with corporate. Worst experience of 2020 with best buy but that goes along with the theme of this year.

Love the low price, Poor reception at times in the parts of the Pflugerville, Texas area. Switched from Verizon because had similar issues with Verizon service. Paid $75 /mon at Verizon and bill is now $20 /mon. Purchased 3 month, 10 gb data plan and got 3 months free. I’m staying with Mint. The Mint app is pretty easy to use.