Customer Ratings & Reviews

I bought the service and was trying to port my number but had a very tough time with the customer service! Finally I ended up cancelling the service

Don't be tricked by best buy, they will not honor the listed offer for the gift card. Way overpriced from daily price. Best buy won't send the $20 egift card. Shows confirm email while account shows confirmed. No email ever sent for confirmation regardless of the multiple requests and customer service is a waste of time.

Is it had internet 5stars you would get ,...........

Great experience activating and setting up a plan. All is done through the app, which is well designed. For new cusomers joining Mint Mobile its a great price but beware that when renewing your plan it will cost more.

Don't waste your money, after purchasing what appeared to be a perfectly good, non-expired SIM card I tried to activate it. That proved impossible, the site said it could not activate the card, their help system hung up on me twice, the person on the chat help was useless, could not tell me why it could not be activated, just that I should take it back for a refund, and that is what I did.

It uses TMobile network which is poor at my locality.

The service works and data was super fast. Awesome

Spent $90 on absolutely nothing but trash there was no sim card in the package I returned the item and I'm still waiting on a refund

Service has no issues so far but they need to come out with more gb

I had a few issues with setup, but they resolved themselves after a few reboots. Numbers are limited and they don't offer a choice they just assign one, if you are not porting. Service has worked just fine, but paying full price is much higher than the cards are and even more so when they are on sale.

I gave it to someone as a gift and I was told that the data seemed to have somehow escaped as more than 7 gb was already used up in the first 4 days.

Not happy with the network they provided and the way calls dropped in between

Horrible coverage, just good for texting, there’s no way you can call this number if it’s indoor

so difficult getting it activated, eventhough I checked the phone compatability before I purchased. CSR was not helpful

This was a buy 3 get 3 free months card, but Best buy is not indicating that any where. You walk away from store with benefit of doubt.

If you already have mint they won’t let you keep your nr. It is marketed to attract new customers but not clearly advertised as such. Also it has an expiration period of 1 month (If I recall right). So even if you plan to forfeit your old nr. you can only use it once if you buy multiple cards as the 2nd card will expire before your 3 months service is out.

Data never worked properly. Called tech support 7 times. They never resolved the issue and delayed matters until the 7 day refund window passed. Finally switched to Visible and everything works great. Ported out of Mint Mobile and lost $65.

Mint Mobile was a waste of 45+ dollars. The reception was poor, my voice mails were released to me once a day!! I want a refund, but read on Best Buy's website that these sim cards and plans are not refundable. I reduced my wireless cell phone costs by using Verizon prepaid. Same Verizon service at 45% of the cost.

Mint advertises that they use T Mobile network which has very good coverage in NW Montana. But after buying, I have no service and when directed to the Mint Mobile coverage map I see very poor coverage everywhere west of the Rockies. Tech support very hard to understand.

Great service, purchased along with a Samsung Galaxy A13 for cybersecurity conference. Had no issues with cell service and renewed for a yearly contract!