Customer Ratings & Reviews
- Model:
- MINT-SMALL-06
- SKU:
- 6022213
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the excellent overall performance, great service, and competitive pricing of the 5GB/mo Phone Plan. Users find the plan user-friendly with good data speeds and reliable coverage, including 5G and strong signal strength. However, some customers have experienced issues transferring their phone number and compatibility problems with SIM cards.
This summary was generated by AI based on customer reviews.
Difficulty activating the mint service to the phon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I told the sales person I wanted the deal where I pay 3 months and I get free three months. However she did not provide me with the deal I requested for. Even though I received a 45 this doesn't add up to the deal I requested for. 3 months is equel to 90 dollars and not 45 dollars. When I called customer service for mint mobile, the nice young lady said that they would have provided the correct chip for my phone that is 6 months for 90 dollars.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .We're so sorry for the rough experience, Sandy. Let's get in touch so we can ensure we get everything set up properly. Can you please reach out to us for further assistance via phone at (800)-683-7392 or through our online chat service at https://www.mintmobile.com/chat/?chatbot-open? We're looking forward to assisting you.
Don't waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to set up, but connectivity can be inconsistent around Hillsboro and Beaverton.
No, I would not recommend this to a friendCheck before purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and opened it. There was no sim card inside. I inquired about returning it but the associate hadn't assigned it to my account. Worst Christmas gift ever.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hey there, Let’s get this sorted out for you. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so we can get right on it.
Please do not switch to Mint Mobile
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the plan for 3 months thinking that I’m getting a good deal on unlimited $90 for 3 months but it’s terrible ,the internet do not work at all ,it’s so slow ,I can’t wait to switch back . And when you want to recharge after 3 months they want to charge you $120 for 3 months .
No, I would not recommend this to a friendCustomer service, what is that?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give a '-star', I would, Mint is only interested in grabbing your money, that is where the customer service stops (at least that is what I went through). I accidentally tried to activate a phone that was still locked to another carrier, so had to port my number from Mint within the same day (didn't even get to make a single call or data/texts etc.). When I contacted them back to see if I could use the SIM/6months service package on another phone, they flatly refused. I even said I can pay for a new SIM, just let me reuse my unused (remaining) 4-5 months, answer was flatly 'NO'!
No, I would not recommend this to a friendDon't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $90 on absolutely nothing but trash there was no sim card in the package I returned the item and I'm still waiting on a refund
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Scott, we're super sorry we haven't worked out for you. Our Care team is standing by and would love to see what went wrong. Can you please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open?
- Cons mentioned:Compatibility
Didn’t work out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot use. SIM card doesn’t fit in new phone. Didn’t return because of the “restocking fee” going to use in the future or sell
I would recommend this to a friend Delivery service is very untrustworthy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was supposed to be the same day delivery , but delivered next day evening. Very poor service. I had to wait for one complete day. I could have went picked it up.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .We're really sorry to hear about this and we'd love to get in touch with you ASAP to see what went wrong. When you're ready, please don't hesitate to contact us. You can give us a call at (800)-683-7392 or connect with us through our online chat platform at https://www.mintmobile.com/chat/?chatbot-open.
DISASTER..ordered 3 times kept getting EXPIRED car
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible experience ordered three of these one right after another and you kept getting an expired Sim card after the third try I didn’t bother anymore
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Willie, We're sorry that we didn't meet your expectations. If you need any further support, please reach out to our team at (800)-683-7392 or via online chat at https://www.mintmobile.com/chat/?chatbot-open. We're looking froward to assisting you.
Cheaper isn’t always better…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash connectivity. Customer service seems non existent as well. I’d go with another provider. You get what you pay for?
No, I would not recommend this to a friendGarbage Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage service...avoid like its Covid. Drops calls constantly and customer service is horrible. I've been through 2 sim cards and still have issues on a brand new phone.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t even deserve one star. The service is horrible. Constant dropped calls. Always no service. Never again. They got me with pay for 3 and get 3 for free. Thought I was getting a deal. Nope joke on me.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hey there, this is not the experience we want you to have. Can you please give us a call at (800)-683-7392 so our expert Care team can provide further support? We look forward to making things right.
JUST BUY LOOKING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUY 3 MONTH PLAN . SLOW WORK NETWORK. NEED A NETWORK SYSTEM FAST .BUT SLOW
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hey there, we're sorry we haven't been a great fit. Please give us a call at (800)-683-7392 so our expert Care team can provide further support. We look forward to hearing from you.
Be careful on purchasing B3G3 promotion
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Buy 3 Get 3 months promotion for new customer (new phone #) and Mint Mobile never applied promotion. Happened on 2 accounts. Contacted MintMobile on numerous occasions, Mint said to follow up with BestBuy and BestBuy said to follow up with Mint.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi there, we're really sorry for the inconvenience here and would love to take a look into your purchase. Can you please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so we can check if you're eligible for 3 free months?
Not good for people in the country area
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea if you DON’T live in the county. Map showed I would have service, nope! Had to switch back to AT&T and was out $97.00 because I couldn’t use the mint mobile SIM card.
No, I would not recommend this to a friendStay away
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered 15gb plan but got sim with no plan on them. The store manager declined to offer refund or return. Will never shop at bestbuy
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Star, we're really sorry for the poor experience you've had with us and we'd love to get in touch to see what we can do to improve. Can you please reach out to us at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so one of our expert Care agents can assist you?
Mint and Best Buy would not honor this SIM card
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure that you are a new customer when purchasing this. Both Mint and Best buy made it impossible for me to use this. Now I am out of $210 and I have a SIM card that I cannot use
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hey there, we're truly sorry for any inconvenience we have caused you and we'd like to connect with you to sort things out. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so we can make things right.
These should be avoided unless you are activating
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot load the time from this card onto your phone. You can only install a new sim card when your time runs out on your current contract. Do not bother buying these even though they seem to be a bargain.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hey there, we're deeply sorry we didn't end up working out. We'd love to sit down and see where things went wrong. Mind giving us a call at (800)-683-7392 or chatting with us online at https://www.mintmobile.com/chat/?chatbot-open?
reilable carrier as always
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love mint service.the reliable carrier as always. Fast activation in 3 minutes
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Glad you're enjoyin' the fox side.
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was notified that the price of my plan would increase in July. July just happens to be my renewal month. The plan would go from $90 every 3 months to $120 every 3 months. This was a dealbreaker. Then I found out that I could only stream at 480p. I was beyond disappointed. I immediately switched back to Tmobile.
No, I would not recommend this to a friend