Customer Ratings & Reviews

I thought I would have the chance for the unlimited data but it got done after using 40gb of data

I bought this as an Easter gift. The plan was for it to arrive on April 22. It still hasn’t arrived. Fortunately Mint is having the same sale on their website for the same price. I was able to buy it there. The Mint service is excellent they stay with you on the phone until all issues are resolved. The service is the best I have experienced

I purchased a 3 month promotional plan. It took almost 2 days to get connected to the network. Due to a family emergency, I did not spend much time on my phone for about a week. Then, I realized I only get good service when I am connected to wifi. I generally only get 3 bars outside, and if I'm not connected to wifi, texts often won't send, calls will drop, and instead of calls coming in, people are sent straight to voicemail, which I don't always receive unless i restart my phone several times a day. Yes, my phone is listed as compatible with their network, and i had none of these problems with my previous carrier. They claim to have excellent service in Topeka, KS, but i don't know anyone that would call 3 bars, excellent. Customer service is a joke. They tell you to do the same things over and over, with no resolution, and they refuse to give refunds outside of the initial 7 days post-purchase. Do not waste your time or money. They company couldn't care less that they do not provide a quality product. It wouldn't surprise me if a lot of their money is made off people like me that they refuse to refund.

Affordable plan for the ones who are using traditional carriers

Use for my child worth the year service and great coverage

It works good sometimes and its really bad at otger times.

Card and numbers were missing when i got home. Returned for a refund. They also found other cards missing from packaging still on shelves. Checkbbefore you leave store

good service and works good so far good quality item

I told the sales person I wanted the deal where I pay 3 months and I get free three months. However she did not provide me with the deal I requested for. Even though I received a 45 this doesn't add up to the deal I requested for. 3 months is equel to 90 dollars and not 45 dollars. When I called customer service for mint mobile, the nice young lady said that they would have provided the correct chip for my phone that is 6 months for 90 dollars.

I am not happy with mint mobile . They give very hard time.

Three times I tried to purchase this product . Store manager assistant manager cashiers cannot check me out. They reordered it for me and the same thing happened again.

I bought it and opened it. There was no sim card inside. I inquired about returning it but the associate hadn't assigned it to my account. Worst Christmas gift ever.

I had to buy the mint mobile from they company's DIRECT website. Before that, I purchased this through Best BUY TWICE, and each time, the packets were fully closed, but NO SIM KIT inside.

Mint uses T-mobile as there backbone and it is my belief that T-Mobile therefore places Mint customers in line AFTER T-mobile to receive secondary service. Not totally happy with the connection time and quality of service. Conversations break-up over 50 percent of the time.

Simple to set up, but connectivity can be inconsistent around Hillsboro and Beaverton.

It was sealed but did not come with the sim kit. You should order form Mint mobile's website.

Spent $90 on absolutely nothing but trash there was no sim card in the package I returned the item and I'm still waiting on a refund

Mint mobile is ok far needing a new number but when life happens & the sim card is lost or stolen before you ever get a chance to put it in your phone, good luck getting any kind of help there. Best buy tells me i need to call mint moble so i do, mint moble tells me i need to go talk to best buy. Not wanting to deal with the guy that woukdnt even hear what i had to say about the whole deal i go and chat with someone through the mobile app and he actually hears what im saying, or so i believe. He has a shipping lable created and emailed to me so that i could send the receipt and packaging back to them and they would take care of it. And do you think they took care of it? Ya, they took care of what evidence i had to take back to mint moble so that i couldnt do anything to get a replacement. And im guessing with all the num ers and bar codes on the packaging, no one has the smarts or technology to actually see if someone activated the card or what. Do not buy from bestbuy, they do not hear what ppl are trying to tell them. Bad service bad support.

Cannot use. SIM card doesn’t fit in new phone. Didn’t return because of the “restocking fee” going to use in the future or sell

It was supposed to be the same day delivery , but delivered next day evening. Very poor service. I had to wait for one complete day. I could have went picked it up.