Customer Ratings & Reviews
- Model:
- MINT-SMALL-12
- SKU:
- 6022214
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the product's excellent price, great service, and overall performance, frequently praising its unlimited data, user-friendly design, and strong coverage. They also appreciate its reliable 5G connectivity and signal strength. However, some users have noted occasional slower internet speeds and minor difficulties with phone number porting or SIM card compatibility.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Didn’t work out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot use. SIM card doesn’t fit in new phone. Didn’t return because of the “restocking fee” going to use in the future or sell
I would recommend this to a friend Delivery service is very untrustworthy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was supposed to be the same day delivery , but delivered next day evening. Very poor service. I had to wait for one complete day. I could have went picked it up.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .We're really sorry to hear about this and we'd love to get in touch with you ASAP to see what went wrong. When you're ready, please don't hesitate to contact us. You can give us a call at (800)-683-7392 or connect with us through our online chat platform at https://www.mintmobile.com/chat/?chatbot-open.
My Mint Mobile cards came inactive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cards came inactive and I spent hours trying to rectify it. I purchased 4 of them. 1 out of 4 were actually able to work!!! I was very disappointed for the terrible service because they made me miss out on the 12 month service plans that were on sale by sending me inactive or as customer service called it "bad cards". Not happy. My time and loss of service were never made up for and I do not see any compensation for my time. Terrible. Will never shop Best Buy again after this experience.
No, I would not recommend this to a friendDISASTER..ordered 3 times kept getting EXPIRED car
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible experience ordered three of these one right after another and you kept getting an expired Sim card after the third try I didn’t bother anymore
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Willie, We're sorry that we didn't meet your expectations. If you need any further support, please reach out to our team at (800)-683-7392 or via online chat at https://www.mintmobile.com/chat/?chatbot-open. We're looking froward to assisting you.
Cheaper isn’t always better…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash connectivity. Customer service seems non existent as well. I’d go with another provider. You get what you pay for?
No, I would not recommend this to a friend- Cons mentioned:Phone number
Trashy service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible chased them around for seven days befor they told me my phone isn't compatible
No, I would not recommend this to a friend Horrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t even deserve one star. The service is horrible. Constant dropped calls. Always no service. Never again. They got me with pay for 3 and get 3 for free. Thought I was getting a deal. Nope joke on me.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hey there, this is not the experience we want you to have. Can you please give us a call at (800)-683-7392 so our expert Care team can provide further support? We look forward to making things right.
JUST BUY LOOKING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BUY 3 MONTH PLAN . SLOW WORK NETWORK. NEED A NETWORK SYSTEM FAST .BUT SLOW
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hey there, we're sorry we haven't been a great fit. Please give us a call at (800)-683-7392 so our expert Care team can provide further support. We look forward to hearing from you.
Not good for people in the country area
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea if you DON’T live in the county. Map showed I would have service, nope! Had to switch back to AT&T and was out $97.00 because I couldn’t use the mint mobile SIM card.
No, I would not recommend this to a friendMint and Best Buy would not honor this SIM card
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure that you are a new customer when purchasing this. Both Mint and Best buy made it impossible for me to use this. Now I am out of $210 and I have a SIM card that I cannot use
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hey there, we're truly sorry for any inconvenience we have caused you and we'd like to connect with you to sort things out. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so we can make things right.
Stay away
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered 15gb plan but got sim with no plan on them. The store manager declined to offer refund or return. Will never shop at bestbuy
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Star, we're really sorry for the poor experience you've had with us and we'd love to get in touch to see what we can do to improve. Can you please reach out to us at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so one of our expert Care agents can assist you?
Unalbe lto Activate SIM
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to activate the card. I contacted Mint Mobile customer service and they said it was an old SIM card that could not be activated. I read several other customer reviews saying the same thing happened to them when ordering this SIM through Best Buy.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was notified that the price of my plan would increase in July. July just happens to be my renewal month. The plan would go from $90 every 3 months to $120 every 3 months. This was a dealbreaker. Then I found out that I could only stream at 480p. I was beyond disappointed. I immediately switched back to Tmobile.
No, I would not recommend this to a friendMint Prepaid card
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came with a Sim removal tool, and buy 3 months get 3 free
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .So glad you took advantage of our holiday offer. Welcome to the fox side.
mint mobile expired
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was my second card the store ordered for me because the first was expired in 2022 surprise when the second came in it was also expired
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Colton, we're really sorry to hear about these issues with the sim card. Let's connect so we can ensure we get this right ASAP. We're available for further assistance, so please don't hesitate to contact us at (800)-683-7392 or via online chat at https://www.mintmobile.com/chat/?chatbot-open.
Limited coverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't work in my zipcode cant contact anyone for refund had to default means of recovering my money
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hey Almoto, we're happy to look into your refund request for you. Mind giving us a call at (800)-683-7392 or chatting with us online at https://www.mintmobile.com/chat/?chatbot-open so we can further assist you?
MINT MOBILE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE. CANT GET ACTIVATED, 2 SIM CARDS DUE TO NOT WORKING. REFUND DELAYED. ON PHONE FOR HOURS . HOLDING RIGHT NOW AGAIN. STATING THE DIGIT SIM WENT TO
No, I would not recommend this to a friendBuy unlimited
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is terrible do not purchase anyThing from them. And ,are sure toy record them when they explain why you would want to buy s protection plan,
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hey there, we're here to help. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so we can further assist you.
No return policy on this item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to return item, per manager’s explanation. No returns on SIM cards
No, I would not recommend this to a friendProbably would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service is a bit spotty. A lot of dropped calls, still on the fence but the initial first month kind of was a big let down.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Yikes, that's no fun. We're deeply sorry we got off to a rough start. We'd love to connect with you to make sure we get your experience with us turned around. Can you please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open?