Customer Ratings & Reviews

Very happy with Mint's coverage. T-Mobile has really stepped up 5G in our area. Mint has made the switch process easy. Plans are reasonable. Family tracking is a nice feature. I love the paying for 1 full year after the first 3 months. Who doesn't like Ryan Reynolds too Hopefully we can be on Mint for a long time.

This company does NOT listen and create more problems for its customers and some. This company has cost me my job because of bad service, and it won’t refund me my money bank. The supervisors and customer service agents are saying how sorry they are about what has happened, but it’s all empty words. Just like when I called and reported the problem, and the agents promised and assured me that they will fixed it and never did. I WANT MY MONEY BACK. Read this:: “I transferred my phone line to your carrier on November 15th, 2023. That same day, I made a request to have my number transferred to Mint Mobile from Metro PCS. The number got transferred, but I notice the same day that it got transferred that I couldn’t send text messages to people who were not using iPhone with iMessages on their phone. That was a serious problem for me because I use my phone for work communication, and not everyone at my job has an iPhone. Even worse, I could receive text messages from everyone, from all types of phone, but I couldn’t respond to text messages not from iMessage. To people, it looked like I was ignoring them. I couldn’t respond to an SMS text even from your company. I could only send text messages to Mint on the Mint app. I immediately called and reported the problem and requested that it be fixed immediately, and I explained why I needed it resolved quickly for my work sake. The Mint agents gave me their promises that they will fix the issue, and those promises turned into the run around, and instead of fixing the issue quickly, they dragged the situation until weeks passed and the issue was still not resolved, and I have to keep giving managers and supervisors excuses as to why I am not responding to their messages, not communicating as I should, and other work matters that I used the phone for not done. I contacted Apple, but the problem wasn’t a physical problem, it was with the carrier. I continued to spend hours on the phone between lunch breaks, after work, and other times with Mint agents through texting on the Mint app and calling to ask them to fix the problem. However, Mint never fixed the problem. Finally, after trying, waiting patiently after a month and two weeks, and the problem was still not fixed, and the Mint agent were still giving me excuses, I decided to leave Mint and go to another carrier. I called on December 30th, 2023 to get that my account number and port-out PIN and requested that my number be transferred to the now new carrier, Visible. Moreover, I requested that I be refunded. The Mint agent that I spoke with on the phone certified me that he will process my requests and the number will be released to Visible. On 01/02/2024, I checked on the transfer status, and the number has still not been transferred. I immediately contacted Visible to find out what’s going on, and Visible explained to me that they were waiting on Mint to release the number, and that Visible has sent the transfer request with the PIN and other information provided to it, but Mint has not yet responded. After getting that information, I called Mint and explained to the agent on the phone what I was trying to do, the reason why that I was trying to leave, what the texting issue was, and that I need Mint to release the number to Visible immediately because the delay is messing up with my work. After a week of calling Mint every day asking to release the number, Mint didn’t, and while Mint was taking it sweet time with either fixing the text message issue or releasing the number, I continued to get in more trouble with my work because of this communication problem. Finally my work fired me on 01/04/2024. When I got home, I called Mint again to find out why it was keeping the number and has not released the it to Visible and now has cost my job. The agents on the phone said that they have released the number, but that wasn’t true. While I had the Mint agents on the phone, I also had the visible agents on the phone though chat, and the Visible agents confirmed that the transfer request has not been acknowledged and that the number is still active with Mint. I stayed on the phone for 7 hours arguing with Mint agents after Mint agents, being transferred from one Mint agent to the next, the number was still not released. When I got home, I called Mint again to find out why it was keeping the number and has not released the it to Visible and now has cost my job. The agents on the phone said that they have released the number, but that wasn’t true. While I had the Mint agents on the phone, I also had the visible agents on the phone though chat, and the Visible agents confirmed that the transfer request has not been acknowledged and that the number is still active with Mint. I stayed on the phone for 7 hours arguing with Mint agents after Mint agents, being transferred from one Mint agent to the next, the number was still not released.” * On 01/05/2024 at 5:00 AM, I started calling again. Finally Visible decided to canceled the transfer request that I made on 12/30/2023, and with the PIN information that I was given to me by the Mint agent on 12/30/2024, Visible re-attempted to request the number be transferred to them. Finally, at 12 noon Mint released the number . After the number got transferred, I called Mint to explain all that has happened and request my refund. The Mint agent couldn’t find a refund request in the system for me from 12/30/2024 though that agent that I spoke with promised me that everything has been taken care of. * * Why did you cost me my job? Do you know how hard it is to get a job? I tried to solve the problem with you even by leaving you, and still you hurt in the worst way possible. I want you to compensate me for my job that you caused to be taken from me. If someone from your company cared enough to fix the texting problem even two weeks after I transferred my phone number to your company, I would not have lost my job. One month and 17 days, you still couldn’t fix the problem, and it took you a whole week to release the number to the new carrier. * * I am still waiting on my refund, and I want to be compensated for this outrageous service that I received from you. * * I want to know how are you going to solve this bigger problem that you have now created for me? * * Thank you * * * Hello??? * Mint Fox
 * I really sorry, please allow me 3 minutes to check your case completely * I want this escalated to a manager please * Mint Fox

sure, please allow me to inform the team manager about this case * * * The team is checking your case, please allow me 3 more minutes, i really sorry for this long wait * Even the last agent that I spoke with about the refund, after he hung up the phone, this is the message that I received * * Something is not working right in your company. Your words are not a guarantee * An agent, one of your agents, made the request for me over the phone. So what is this person talking about????? * Mint Fox
 * I was able to see on the previous interaction that you are contacting us because you are requesting a compensation for the issues you were having with the service and transferring your phone number to another provider, I am so sorry to hear that you were having all these issues. I will be more than happy to assist you today and get the best solution for you. * Who is this? Is this a new person? * I am showing you patterns that something doesn’t work in this company. * I was told by one of your agents to take this matter to the media, but I decided to come to again for a resolution before I go to the media. * Mint Fox

Sorry……., I am the supervisor on duty who will be assisting you today and I would like to know that I sincerely apologize with you for all the trouble faced and this hard experience, I assure you that this is not the type of experience that we wanted you to have. I would love to help you with this compensation that you are requesting, however, I am afraid that sadly I am seeing this number is no longer with us and due to this reason we are unable to provide with credits as compensations in the account. By the way, I can see that you requested a refund for the plan purchased, but the reason why this request is denied is because the plan was out of the return policy. * 
Please also keep in mind that as a prepaid company, you pay upfront for all the services in your account, which means we apply all the offers and discounts available for that plan so you can enjoy it for that reason we provide you with 7 days after the activation date to request a refund, I am sorry to inform you that we are unable to provide you with a partial refund. * 
Are we still connected? * * * I truly apologize for any inconvenience this may cause you, however, due to inactivity, this chat will be closed. If you have any questions, don't hesitate to get in touch with us again. * * Thank you for contacting Mint Mobile and have a wonderful rest of your day! * Mint Fox
 * How would you rate your overall experience with Mint Mobile? From 5 (Very Satisfied) to 1 (Very Dissatisfied)? * The request was out of the return policy because I called and reported the issue for them to fix it or I leave, they promised that they will fix it, and the run around continued past the return policy period, and still it wasn’t fixed. I trusted you to fix the problem. If that’s how you see it now, Why didn’t your agent, from the first time that I reported the issue, categorically tell me, “No. we cannot fix this problem.” Instead, they assured me that they will take care of it, and time keep on passing * Fox Bot
 * Before I get you to the main menu, could you choose if you are a new or existing customer? * Agent * Fox Bot
 * Is there anything I can help you with? Although I'm a virtual agent I can still answer +100 commonly asked questions. * Get me to an agent now * Fox Bot
 * Are you sure we can't help y

I was skeptical at first living out in an area where I don't get good service to begin with so I was very surprised when I switched from Verizon to mint Mobile and actually was getting better service out in Hamlin and the price you cannot beat I highly recommend it

Decided to try this company based upon an analysis by a college kid reviewing all the plans that were out there. This plan is a lot cheaper than other mainline plans. We have been using for about five weeks, and have not had any problems. The three month service plan is half of what we were paying. When we go to the six month plan, it will be even cheaper. Give it a try.

I have nothing negative to say about mint mobile. The price is great and the 5 g is amazing. This network does not drop calls like. I have no regrets at all.

Absolute cellular game changer. Years no decades of paying exorbitant price to US Cell, even after paring it down to bare bones GB, we were paying over $110/mo. Switched to Mint, 5 gb for $15/mo! Because I recommend a few people, I had $115 in referral rewards, so my year of prepaid service was $65, for the year. We travel a lot and always have service. We live in Fl 6 mo of the year, where we had terrible service with US cell, Mint is spot on here. Swith, its near seamless, and enjoy the savings!

a great, reliable service. easy to manage. great rates

Honestly, returned item. Just changed my mind. I hope this doesn't keep me from being entered into the drawing for the $400 gift card. I could sure use it. Everyone that has helped me at Best Buy this year has been really great and extremely helpful and (because I can be a pain when i'm frustrated) extremely patient. I don't know if anyone really reads these but I really do appreciate the crew at the Best Buy (east side, Evansville Indiana) they have Always been helpful and extremely patient. Not many places that i have shoped in recent years can say that so in my opinion the folks working at this branch deserve a big pat on the back and maybe a raise. Thanks again

No complaints, easy to set up, good technical support and a great value if you do the upfront payment after the initial 3 months. No issues as it runs on T-Mobile's network.....I did notice that it did not show many bars in my home, but all calls clear without issues. So I am not going by the bars any more.

Mint Mobile is one of the best plans out there if you want to save some money in your monthly phone bill. Mint is using T-mobile Towers and also You can use it with T-mobile phone or unlocked phone.

I have been buying this prepaid cell phone service for about 1 year. No else gives you 8gb of data per month and unlimited call and text for about $22.00 w/ tax per month. I use a Verizon Iphone SE and works great. I have saved hundreds of money. Thanks Best Buy for selling this product.

Transfer from old phone to new one was easy. Highly recommend

I have had Mint for about 2 years now and the service blows away my Sprint service. I have recommended it to my in-laws and my own family. I have had only 2 dead spots out in the country, besides that it has been flawless. The setup is very simple and you can easily keep your existing phone number. For $15/month, you cant go wrong!

Rarely buying anything on-line but this deal looked so good so I took a dive. Boy was I lucky. This SIM card provides 3 months worth of unlimited talks and texting as well as 8GB per month nationwide 4G LTE data. All I needed my own unlocked GSM phone. I think I will renew the great service MINT Mobile provides at the end of the 3-months term.

Wonderful price for 3 months of service! No worries about a monthly phone bill, it's worry free for 3 months! 5 GB is plenty of data for me. Thanks, Ryan.

Best price on the market for T-Mobile services, including 5G. You can get UNLIMITED service for $25 per month (when you pay 12 months up front - $300.00 per year). No other cell service comes close to this value. Their website is easy to navigate but customer service is also available. Go MINT MOBILE...

This is just the deal I have been looking for, affordable, easy to use, excellent coverage, excellent connection. I have shared with many friends and family it is so good. I think 4Gig of data will be more than enough for my uses, music to my ears.

Switched from Sprint to Mint. Had to upgrade galaxy phone to S10 because my old S6 was not compatible with Mint because it could not do voice over lte. Mint's online process was super easy and ported my old number. Was paying Spring 85 bucks a month and now pay 20. Saving 65 bucks a month!!! Thanks Mint!

Reasonable for students and connection , internet line also quite good.

This is a great, inexpensive prepaid plan for low-data users. This is the second Mint Mobile plan I've bought, for my #2 child, and it's working great. They have WiFi almost everywhere they go, so their data usage is minimal. And if they go over their allotted GB? No overages. After allotted GB, speed is supposed to throttle, but the couple of times my older kid went over, he said it was still just as fast as our home WiFi. Very good coverage on the T-Mobile network in Chicagoland. No problems with activation. One on a new number (a year ago), and one ported from TracFone (a month ago) Using unlocked Nokia 3.1 and Nokia 4.2 No complaints!