Customer Ratings & Reviews
- Model:
- MINT-UNLIMITED-12
- SKU:
- 6434633
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the product for its excellent overall performance, great service, and competitive pricing, especially for unlimited plans. They frequently praise its strong coverage, reliable 5G data, and user-friendly nature, noting good internet speeds and signal strength. However, some customers have experienced minor issues with phone number porting and SIM card compatibility.
This summary was generated by AI based on customer reviews.
BEWARE!claimed #portable,phone compatible&service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Checked accordingly to Mint Mobile Website if they provided service to my area, which they did. Then because I was gonna port my # in as well as BYOP it directed me to check compatibility of phone & to make sure unlocked. I did as the website directed. Said everything was good, provided coverage for area & device compatible. I also checked to make sure my # was able to be ported & website said it could be. Finally I decided to go ahead & purchase this plan rather than the 1 year up front, which is what I originally planned on doing. So glad I did as I would have been out even more $$$! Now Mint Mobile app says I’m all connected & actually gave me a new phone number, which I cannot even use. It is no longer returnable with Best Buy so I am out the whole amount. All I am happy about is that I didn’t get the annual unlimited plan like I originally planned on doing & decided to just try this. Have no working # currently as old one didn’t port as well as have a new one that I cannot access.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .We're deeply sorry for the difficulties we have caused you, Manda. We'd love to get in touch with you ASAP to get this all sorted out. Mind giving us a call at (800)-683-7392 or chatting with us online at https://www.mintmobile.com/chat/?chatbot-open please so we can make things right?
- Pros mentioned:Coverage
Best Prepaid Service I Have Ever Tried
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a MINT prepaid card as a bonus when I bought a phone. It was simple to install and get working...much easier than previous providers. So far, I am very impressed by the coverage and speed.
I would recommend this to a friend Bad coverage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometime don’t work, but fair price Need more customers service
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Thanks for your feedback, Edgar. If there’s anything we can ever do for ya, please reach out to us for assistance at (800)-683-7392 or via online chat at https://www.mintmobile.com/chat/?chatbot-open.
Zero customer service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No customer service! Tried phone support 3 times and got nowhere. Tried finding a real live person to help, apparently supposed to be available in select Target stores, but we tried 6 different stores and no Mint Mobile rep at any of them.
No, I would not recommend this to a friend- Pros mentioned:Service
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far mint service has been excellent. What made the offer to switch to mint was the buy 3 get 3 months free.
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Thanks for stopping by to leave us a review. We're happy to have ya on the fox side.
Only for major cities
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t have service. Only 1 bar and will toggle back and forth between working and not working
No, I would not recommend this to a friend- Pros mentioned:Price
Must use 45 days after purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description does not say that you must activate 45 days after purchase. And also does not say that it is not returnable. If you buy multiple than you are s!*t out of luck. I tried returning at a best buy and they told me that I should take it up with corporate. Worst experience of 2020 with best buy but that goes along with the theme of this year.
No, I would not recommend this to a friend - Pros mentioned:Service
Good price for service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service is okay so far. I got 3 more months free with the special going on at the time.
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Enjoy the free months of service, Jacquita. Thanks for the five-star review.
Hidden: 45 day time limit to activate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need to activate the SIM card within 45 days or else you are just spending $60 on a small piece of plastic. The Best Buy product page did not state the 45 time limit, and it was not visible on the product packaging itself. The SIM card I received had a April 2021 expiration date, but turns out that has nothing to do with how quickly you must activate the card. Mint Mobile CS refused to make an exception, and Best Buy customer service said it was a Mint Mobile policy and therefore not their responsibility to share this information with customers. Very disappointed in Best Buy on this one for not standing behind the products they sell.
No, I would not recommend this to a friend- Pros mentioned:Price
Low monthly price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the low price, Poor reception at times in the parts of the Pflugerville, Texas area. Switched from Verizon because had similar issues with Verizon service. Paid $75 /mon at Verizon and bill is now $20 /mon. Purchased 3 month, 10 gb data plan and got 3 months free. I’m staying with Mint. The Mint app is pretty easy to use.
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .We're happy to see you took advantage of our holiday offer. Please always feel free to contact us at (800)-683-7392 if there's anything we can assist you with.
Not good service like at all
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up leaving mint because a lot of calls and messages weren’t coming through and some calls even going straight to voicemail. The service uses T-Mobile which I’ve had before for yearsso I notice the difference in quality using the same device and using service in the same geographic locations.
I would recommend this to a friend- Pros mentioned:Coverage
Great product, great price , excellent coverage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked extremely well with great coverage I would definitely recommend it in the Pinellas County area
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Thanks for stopping by to leave us five stars.
Attention Delivery driver and Truck Lost in Wausau
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product out on truck for delivery early this morning. Now delivery up to 4 days... wondering what happened to the truck and driver. Lost? Accident? Driver quit mid route? Up to 5 days for truck to make all its deliveries? Buy the driver a GPS maybe.
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi there, thanks so much for bringing this to our attention. Our Care team is standing by and would love to take a look into what went wrong. Can you please reach out to us for further assistance via phone at (800)-683-7392 or through our online chat service at https://www.mintmobile.com/chat/?chatbot-open?
- Pros mentioned:Price
Good value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a temporary foreign visitor. Works well. Good value especially with added 3 months free
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Enjoy your three free months of service. Thanks for dropping by to leave us a five-star review.
- Pros mentioned:Service
Highly recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service! No complaints here... i live out of the city limits and have had absolutely no issues.
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .So glad to hear we've been working out for you. Thanks for stopping by to leave us five stars.
- Pros mentioned:Ease of use
Great and easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase it as a gift for someone that didn't have a phone they seem to really like it it serves its purpose and it's very easy to use had an unlocked phone already to adapt it to
I would recommend this to a friend - Pros mentioned:Ease of use
Easy set up, will recomd to my friends.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So simple even a 63-year-old can do it! Kit came with universal sim that worked from the get-go..
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .That's how we do it on the fox side. Thanks for the five stars.
Affordable but poor coverage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it .. Thanks for most affordable service. Poor Network coverage at my home .. Not sure for some reason even wifi-calling is not working out.. I'm using iphone8 ..
I would recommend this to a friendTraveling SIM
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was difficult to login in. Website was not working well.
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Mand, we're really sorry for the login troubles and we'd love to connect with you to see how we can improve this for you moving forward. Our team is available to assist you either over the phone at (800)-683-7392 or through our online chat service at https://www.mintmobile.com/chat/?chatbot-open.
Good connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good connection with a decent monthly charge. I would recommend mint
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Thanks for your valuable feedback, Rohit. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open if you ever have any questions or concerns.