Customer Ratings & Reviews

While my family has been using Mint Mobile for years and loves it, I have not had such an experience. I have a Samsung S22 Ultra and Mint is inconsistent with whether or not I'll get group chat messages. I would say 70% of the time I get the messages, but that 30% of the time is quick annoying. So I call into support and they can't do anything for me. They claim everything is fine on their side, so it must be the settings on my phone. But I haven't changed the settings from when I was on another plan with T-Mobile (Mint's carrier) and had no issues. I even talked with Samsung support and they confirmed my settings are correct. So there's nothing anyone can do. The only difference is I'm using Mint.

Im excited i was thrilled and happy im glad i went to a professional thanks everyone ☺️.

Good Could buy again if needed. I am writing more as I am required to.

Mint has great service. Very satisfied with Mint Mobile. Dont buy your starter kit from Best Buy. If for some reason you need to return they will NOT refund you. If you buy directly from Mint Mobile they will refund you with no problem. Its a lot easier dealing with Mint. Ive had other issues with returns at Best Buy. Not worth the hassle dealing directly with Best Buy.

Amazing and cheap service, there's not really much else to say

I bought it directly from the mint mobile website. However, I am also posting here to help others so that they do not end up in my state. This is the worst experience I have had with any carrier in all these years and I used all the big carriers over the years like Verizon, T-mobile, AT&T and even small ones. I bought the sim card and tried to activate it by porting my old number from Ultra mobile. I waited a day and a half and still no response. So I ended up calling customer care and they say I cannot port from Ultra mobile. It is so ridiculous because 1. Mint mobile is a subsidary of Ultra mobile 2. No where on their website they mention any such limitation 3. During activation, they have a drop down menu for previous carrier and it list ultra mobile there. Customer care was useless as they have nothing in their scope to help. 1. They cannot help me port my old number 2. They cannot help me issue a refund over the phone Refund procedure is again annoying. 1. They cannot refund back to my card 2. They can only do PayPal. But I do not have a paypal account. So to get refund, I need to create a paypal account, give details to paypayl, request refund to paypal and then transfer from paypal to bank. Annoying! 3. Cannot refund any shipping or handling charges. Normally, it is acceptable. But here it is an issue with the company itself. Regarding connectivity, I cannot comment much because the plan was not active. However, I noticed that there were only one or two signal bars after inserting sim and it remain that way the whole time. I live in the heart of the bay area and i have always had full network signal bars on my phone in my house and also outside with all other carriers. Now I need to re-activate with ultra mobile - more customer care calls. Then I need to create a paypal account to get refund. Worst experience and incapable customer care.

Very approachable and helpful staff. Love that experience.

Had it for a year now. Great pricing and I get 5gb per month. This month, I used about 600mb. That's kind of typical because data signals in Florida are essentially non-existent. Ryan Reynolds sold the company and made a Mint....I helped him out for a year, but I'm done when the plan expires. Only one more month of this!!! YAY!!!

First, the sales rep ok'd a phone not on their web site-the phone had poor connectivity, dropped calls, etc. Tried another phone (I was sucked into the idea I could get a good plan for $15/mos), but had same issues. The mobile network appears to be a secondary network; it is slow and was not available during times of heavy usage. Was told by tech reps that I could get a pro-rata refund even though I was past seven day trail period, but when I asked for this, they gave a company line reverting back to their short trial period. So I paid for three months and got three weeks of bad service. The lesson holds true: if it sounds too good to be true, it usually is. I went with Xfinity Mobile-it's working great-Verizon network, they use unique system where you can use existing wifi hot spots for free data usage, and the price point is also very good. I give both good and not so good reviews.

I am extremely disappointed with Mint Mobile. I used my phone number for only four months, yet they continued to charge me without my approval. Despite multiple attempts to contact customer support, no one provided a proper resolution, and they refused to issue a refund. It is completely unacceptable for a company to charge customers without proper communication or authorization. The lack of accountability and customer support has been frustrating. I do not recommend Mint Mobile to anyone looking for a reliable and trustworthy service provider.

This has been the worst experience I have ever had with any service provider, phone or anything else. First my land line could not connect to any mint mobile number. I got mint mobile for myself, my wife and my son. First I was unable to call any of these mobile numbers (an important requirement). It took appx 4 weeks to fix this. Then they changed the plan-which I was assured by the initial sales person would not happen. this raised the cost from $25 a month 5GB-which was more than I needed-to $35 month 8Gb-totally not needed. Then they offered me a $30 credit that could only be used for extra data and international roaming-totally useless for my purposes. I would not recommend them to anyone ever.

I was a Mint Mobile customer for over a year and a half. The service was ok, not exceptional but you get what you pay for. The network signal was weak at my office, so I found a different provider and ported my number. The part about Mint you want to be careful about is if you want to cancel any time before your prepaid time is up you will forfeit your remaining balance. I paid for 12 months of service but only received about 6 months. The customer service department will not issue a credit or refund for any remaining prepaid time. Customer service was below average, the automated phone tree does not allow you to get to customer service without going through sales. I was disconnected while waiting for an agent to research my issue. I actually had to chat with a representative to get my account number and transfer PIN and was not advised of that policy at that time either, even though they obviously had to access my account to gather that info. I honestly feel this is part of the business plan. So please be aware and be careful if you choose Mint. Ther are other services at the same or better prices that you will not fall into this trap with. That said, I would not recommend.

The mobile service is terrible for certain phones, for unknown reasons. Service randomly drops throughout the day, without any warning or indication. The bars always look full, but all of a sudden, you try sending a text or making a call, and realize the service is no longer working. Upon restarting, a barrage of texts and voicemails arrive, because service is restored upon restarting. In another couple of hours, service will go down again but you can't ever tell from looking at your phone signal, which leads to an infuriatingly high number of important missed calls and texts. Customer service is even worse. Each agent has a script they follow and they are unwilling to show any creativity or initiative in helping you with your problem. As a result, you are stuck in an infinite loop of trying power cycling and them resetting some stuff on their side, with no real fix. If you press them for answers, you get what turn out to be lies, like "your service will work fine now" or "we'll get back to you with a fix in 48h." Not worth the time nor money. I preferred my previous $25/month reliable plan to this.

Dont do it. It says unlimited but once you pass 40 GB of data you get reduced down to 15 kbps. I can't even use most of my apps now because the data is so slow and I still have 2 weeks left till it rolls to the new month. Don't let them fool you into believing it will be great because it's not. Thanks Ryan Reynolds.

Paying just a fraction of what I paid with the other company.

I really want to give it one star because for one week a month im messed for the next year. No its not my period. I bought the unlimited plan thinking it was unlimited, which i mean technically it is. But, if you go to a buffet and after your second plate they will only give you a gram of food every 5 minutes and youve now been put on a starvation diet and will die, but they never stop feeding you. Ive heard of throttling, but knowing the path is different than walking the path and boy do they blank you while you walk that path. I cant even check my security camera. Its not an unlimited plan, thats a lie. Its a 35gb plan, and then you get sxrewed. In a bad way. Like she didn't put any lube on there, missed her shower, and forgot deodorant for the last 3 days. Buckle up.

I don't like this card. My old phone was a match for it, but all the steps to get it working failed. Ended up returning the card and getting another one.

We got 3 free months with purchase of a new phone and decided to try it out. Big mistake. Worst reception ever. I live in the center of a very large US city and calls were continuously dropped. It became almost humorous when it once couldn't maintain a connection long enough to check the voicemail for an entire week, literally. Also, severely under-trained support staff and phenomenally rude supervisors. This is of course accompanied by multiple hour-long waits on hold. Worst of all they are holding my phone # hostage with nearly impossible requirements for "verification" in order to get the information needed to port out my # to a real service provider.

The roughly 50% off is due to the fact that, that is about how often you can expect your phone to work. If you prepay, they will not refund any of the cancelled service, even when it’s due to their failure to provide coverage. They also will not allow you transfer your number elsewhere and let a family member use the old phone with a different number since you've already prepaid it. Basically, they ransom your phone number to try to keep you from switching or being obligated to continue providing the services you paid for in the event you do. Also, their international credits do not work, and any time you stay overnight more than half an hour from home, your phone stops working because their towers can’t figure out your location. Don’t fall for the cheap initial prices, it’s a scam to get you to transfer your number so they can ransom it.

Fast Shipping! A+ would buy from them again .................