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Customer reviews

Rating 4.4 out of 5 stars with 3242 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers regard this service as an exceptional value, frequently highlighting its affordable pricing, reliable coverage, and user-friendly experience. Users are particularly satisfied with the consistent network performance, fast internet speeds, and the effectiveness of the 5G connectivity. While the vast majority of feedback is positive, a small number of users have reported minor technical difficulties regarding SIM card compatibility. Overall, the product is highly praised for delivering a dependable and high-quality mobile experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 3,242 reviews
  • Rated 2 out of 5 stars

    Great deal, one big problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this from Best Buy rather than Mint Mobile for two reasons -- It's a fantastic deal and my wife and I just moved and we'd run out of data on our old phone plan and we wanted to switch to Mint Mobile, but didn't want to wait for them to ship the SIM cards - just one huge problem -- it doesn't work with my phone, even though it is GSM. Apparently my phone (a Samsung Galaxy C7 I picked up in Thailand) is too old (though it works with other GSM carriers in the US -- Good2Go is fine). I know I should upgrade to a newer phone, but this is frustrating. I tried calling Mint to see if they had a workaround. They tried, but nope. Then I asked if they could apply the funds to my wife's account (I bought two of these - hers works fine). They said no. My only option is to attempt to return it to Best Buy and get a refund. I'm guessing Best Buy won't accept a return on a SIM card that's already activated, though. Be sure to check the Mint Mobile website tool to verify phone compatibility before you buy. As long as you're verified, you should be good to go.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very bad experience

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is good, but same price is being offered for TMobile with better service. If you run into any trouble, hope God save you. The customer care service is really really bad. Won't recommend at all

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      We're truly sorry for any inconvenience we caused you. Can you please reach out to our expert Care team when you have a chance so we can determine what went wrong? You can either call us at (800)-683-7392 or access our online chat service at https://www.mintmobile.com/chat/?chatbot-open and we’ll be right with you. mintmobile

  • Rated 4 out of 5 stars

    Good value for prepaid service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for prepaid service, however the signal reception was spotty in some areas. Customer service did their best to provide resolution.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hey there, we'd love to take another look into any service outages you may be experiencing. Just give our team a call at (800)-683-7392 and we'll be right with you. mintmobile

  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Great price but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbeatable price, however signal in my area much weaker than AT&T was. Mint uses T-Mobile.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Mint’s SIM card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s working fine and I look forward to it even getting better/best. The service is not bad in my area and I was able to use the hotspot on my iPad which I am glad about. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 3 out of 5 stars

    good job mint

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good service. I made the switch from verizon. I dont regret it one bit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent T-mo based prepaid service.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Mint mobile over a few years now; value offering for people who have good T-mo coverage and don't need "unlimited priority data". Supports wifi-calling too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were able to leave the high cost cell providers for the same services for less cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    better than att in the central CA valley

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    before i had att in the central CA valley and had terrible connection. Ive had no problem anywhere and im out in the country a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fan of Mint Mobile

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the mint mobile service so much I bought another card for my wife. I truly recommend this service as a way to save money without losing Connectivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs Juliette Clark

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for a gift card for the purchase I did for my son

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product for anyone who has a prepaid phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to activate and when we ran into an issue with the signal on my dad's phone, the CSR at Mint Mobile was so helpful.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Sounds like we were Mint to be. Thanks so much for the five stars, Natasha. mintmobile

  • Pros mentioned:
    Service

    Rated 2 out of 5 stars

    It's okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 3 month plan8 GB I've been trying it for almost 2 months now the service is pretty good speed is is good when I'm highly dissatisfied about is I got one of their numbers a costly get bombarded buy spam the spam on this phone is terrible I get about 25 calls a day that are spam in about eight text messages a day. If they could fix that I would recommend

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mint is good mobile!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Mint Mobile, and agent who sold it got me a good deal that matches the online price. Their coverage is said to be spotty outside major citries, but I have not experienced that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked well when another phone card wouldn't

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a non-phone device that needed internet and phone access. It has worked well. The other mobile service I had tried before Mint did not work with the device so definitely pleased with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mint mobile

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service at Best Buy. And I am happy with mint mobile service cheap and great service

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Thanks for dropping by to leave us a review, David. We're so glad to have you on the fox side. mintmobile

  • Rated 4 out of 5 stars

    Moderately OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this SIM card with purchase of a new unlocked phone. The service is ok . Only problem is voice mail

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for teenagers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for teenagers. Gives them a cell phone plan without costing me a ton.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best plan for a pre-teenage mobile data

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mobile data plan is the best idea for a first phone for a pre-teenage, cheap and worth it. Great cover every where we go. The app is a plus to monitore the usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you are looking for simple and easy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love Mint and how simple and easy it is to use. Plus for the price it is the perfect plan for my Grandsons first cell. Good app for paying and seeing usage. Really simple and easy to use.

    I would recommend this to a friend