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Customer reviews

Rating 4.4 out of 5 stars with 3243 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers regard this service as an exceptional value, frequently highlighting its affordable pricing, reliable coverage, and user-friendly experience. Users are particularly satisfied with the consistent network performance, fast internet speeds, and the effectiveness of the 5G connectivity. While the vast majority of feedback is positive, a small number of users have reported minor technical difficulties regarding SIM card compatibility. Overall, the product is highly praised for delivering a dependable and high-quality mobile experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 3,243 reviews
  • Rated 3 out of 5 stars

    Mint service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice system. Service sucks but the process was easy. If the service was better I would definitely recommend buying the mint SIM card at Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Mint mobile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great easy change over, service seems to be fine. No flat spots. Highly recommend

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Thanks for your recommendation, Paul. mintmobile

  • Rated 2 out of 5 stars

    JUST BUY LOOKING

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUY 3 MONTH PLAN . SLOW WORK NETWORK. NEED A NETWORK SYSTEM FAST .BUT SLOW

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hey there, we're sorry we haven't been a great fit. Please give us a call at (800)-683-7392 so our expert Care team can provide further support. We look forward to hearing from you. mintmobile

  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Why pay more?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switching to Mint Mobile was easy. Good coverage. Leaving t-mobile was a task.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Thanks for stopping by to leave us five stars. mintmobile

  • Rated 3 out of 5 stars

    Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is spotty and not that great especially in the west valley

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi Lauren, we're more than happy to connect with you to see how we can improve our service in your area. Can you please reach out to us at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so we can further assist you? mintmobile

  • Rated 1 out of 5 stars

    Mint mo. Isnt good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was bad, as well as the signal. I wouldnt recommend their service.No, not the leg and the leg always sucks.And now you can't run your mouth

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the app and just followed the steps to activate the plan. Great service

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Glad to hear you had a smooth and easy activation process. Thanks for the five-star review. mintmobile

  • Rated 3 out of 5 stars

    No data in my area

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale Website said it worked in my area but I can’t get any data at all. Great price but with no data it’s not for me

    No, I would not recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Outstanding fro prepaid just as good as post pay service.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Welcome to the movemint. Thanks for the five stars. mintmobile

  • Rated 3 out of 5 stars

    It is ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SIM card works good with promotion but cannot purchase a head of time and save it for later use. Only valid for 45 day after purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Started port 1/7/20, still no resolution on 1/19/2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been calling tech support daily re: number port in. Previous carrier says number released. Each time Mint tech support gives same answer "no record of escalation we will escalate and call you back in 24-48 hours". Recommend return if your number does not port within 24 hours. Reading online, this is not an isolated experience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cheap and Easy to to sign up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap and Easy to to sign up the service. Everything can be done online.

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Thanks for the five stars, Darshan. We're happy to have you on the fox side. mintmobile

  • Rated 3 out of 5 stars

    Avoid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found Mint didn't have a good coverage in my area but I couldn't return this. The return process is a mess.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mint Mobil wireless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent signal all the time specially when we drive in the back roads

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      So glad to hear we've been working out for you, Daly. mintmobile

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I would have the chance for the unlimited data but it got done after using 40gb of data

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Spotty Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mint Mobile runs on the T-Mobile network and the service where I live is super spotty to the point where when I'm indoors I'll have one bar (or sometimes no service), but when I step outside, I'll have 3 or 4. I find this to be an issue all over my area. I'm only in the US for a couple of months each year, so I'll keep my service for this year because it's too much of a hassle to find something else, but I won't use Mint again. Be sure to check T-Mobile's coverage for your area before buying this kit!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is okay when you have reception, but the coverage in my location is very limited.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi there, we'd love to take a look into any potential ways of improving our service in your area. Just give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open and one of our expert agents will be right with you. mintmobile

  • Rated 5 out of 5 stars

    best deal on prepaid plan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal on prepaid plan. Reliable network and easy activation.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 3 month promotional plan. It took almost 2 days to get connected to the network. Due to a family emergency, I did not spend much time on my phone for about a week. Then, I realized I only get good service when I am connected to wifi. I generally only get 3 bars outside, and if I'm not connected to wifi, texts often won't send, calls will drop, and instead of calls coming in, people are sent straight to voicemail, which I don't always receive unless i restart my phone several times a day. Yes, my phone is listed as compatible with their network, and i had none of these problems with my previous carrier. They claim to have excellent service in Topeka, KS, but i don't know anyone that would call 3 bars, excellent. Customer service is a joke. They tell you to do the same things over and over, with no resolution, and they refuse to give refunds outside of the initial 7 days post-purchase. Do not waste your time or money. They company couldn't care less that they do not provide a quality product. It wouldn't surprise me if a lot of their money is made off people like me that they refuse to refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed no signal in my area

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before take mint mobile sim in my area i talk with customer support, after i got the sim i didn’t signal my area its so disappointing.

    I would recommend this to a friend