Customer Ratings & Reviews

Horrible coverage, just good for texting, there’s no way you can call this number if it’s indoor

Not happy with the network they provided and the way calls dropped in between

Service has no issues so far but they need to come out with more gb

I had a few issues with setup, but they resolved themselves after a few reboots. Numbers are limited and they don't offer a choice they just assign one, if you are not porting. Service has worked just fine, but paying full price is much higher than the cards are and even more so when they are on sale.

I gave it to someone as a gift and I was told that the data seemed to have somehow escaped as more than 7 gb was already used up in the first 4 days.

so difficult getting it activated, eventhough I checked the phone compatability before I purchased. CSR was not helpful

This was a buy 3 get 3 free months card, but Best buy is not indicating that any where. You walk away from store with benefit of doubt.

If you already have mint they won’t let you keep your nr. It is marketed to attract new customers but not clearly advertised as such. Also it has an expiration period of 1 month (If I recall right). So even if you plan to forfeit your old nr. you can only use it once if you buy multiple cards as the 2nd card will expire before your 3 months service is out.

Mint Mobile was a waste of 45+ dollars. The reception was poor, my voice mails were released to me once a day!! I want a refund, but read on Best Buy's website that these sim cards and plans are not refundable. I reduced my wireless cell phone costs by using Verizon prepaid. Same Verizon service at 45% of the cost.

Data never worked properly. Called tech support 7 times. They never resolved the issue and delayed matters until the 7 day refund window passed. Finally switched to Visible and everything works great. Ported out of Mint Mobile and lost $65.

Mint advertises that they use T Mobile network which has very good coverage in NW Montana. But after buying, I have no service and when directed to the Mint Mobile coverage map I see very poor coverage everywhere west of the Rockies. Tech support very hard to understand.

Did not work. We tried three different SIM cards in store and none of them would activate. Wasted four hours dealing with both Best Buy and Mint Mobile.

It was supposed to be the same day delivery , but delivered next day evening. Very poor service. I had to wait for one complete day. I could have went picked it up.

Great service, purchased along with a Samsung Galaxy A13 for cybersecurity conference. Had no issues with cell service and renewed for a yearly contract!

MINT service is great and buying from bestbuy directly gives you a discount of around $10 which you would need to pay when buying directly from Mint

This is a clown show of a company! E-sim didn't work on my iPhone i had already paid 3 months so then i bought the physical sim at best buy and another 3 months of service and it worked and the next day they canceled my service. They said they could not activate my service and keep my same number that was ported over to them in the first place. The most infuriating 2 days ever.

Price was very attractive, service was okay but the number i was given garbage i had like 30 calls and texts a day and very long voicemail from random people

Beware mint mobile does hold good on their own cancellation policy. I did not have any service in my area, so asked for a refund within 3 days of activation, but they denied it saying it was not within the refund time frame. 3 days is definitely less than the 7 days they advertise!!!!

I’ve tried to use this plan 3 times and ran into multiple issue. I currently can’t even text or call because of the transfer over. This was supposed to be simple and easy but has been stressful. It not worth the hassle. Would rather pay for a phone plan than deal with this nonsense. Now I have to go back to Best Buy AGAIN and go to another carrier.

Bestbuy lost my item. Took 1 month to received the item. Tried to return it but its over the return period. Finally able to talk to a manager to get it done.