Customer Ratings & Reviews

Mint mobile is ok far needing a new number but when life happens & the sim card is lost or stolen before you ever get a chance to put it in your phone, good luck getting any kind of help there. Best buy tells me i need to call mint moble so i do, mint moble tells me i need to go talk to best buy. Not wanting to deal with the guy that woukdnt even hear what i had to say about the whole deal i go and chat with someone through the mobile app and he actually hears what im saying, or so i believe. He has a shipping lable created and emailed to me so that i could send the receipt and packaging back to them and they would take care of it. And do you think they took care of it? Ya, they took care of what evidence i had to take back to mint moble so that i couldnt do anything to get a replacement. And im guessing with all the num ers and bar codes on the packaging, no one has the smarts or technology to actually see if someone activated the card or what. Do not buy from bestbuy, they do not hear what ppl are trying to tell them. Bad service bad support.

If you already have mint they won’t let you keep your nr. It is marketed to attract new customers but not clearly advertised as such. Also it has an expiration period of 1 month (If I recall right). So even if you plan to forfeit your old nr. you can only use it once if you buy multiple cards as the 2nd card will expire before your 3 months service is out.

This was a buy 3 get 3 free months card, but Best buy is not indicating that any where. You walk away from store with benefit of doubt.

so difficult getting it activated, eventhough I checked the phone compatability before I purchased. CSR was not helpful

Data never worked properly. Called tech support 7 times. They never resolved the issue and delayed matters until the 7 day refund window passed. Finally switched to Visible and everything works great. Ported out of Mint Mobile and lost $65.

Mint Mobile was a waste of 45+ dollars. The reception was poor, my voice mails were released to me once a day!! I want a refund, but read on Best Buy's website that these sim cards and plans are not refundable. I reduced my wireless cell phone costs by using Verizon prepaid. Same Verizon service at 45% of the cost.

Great service, purchased along with a Samsung Galaxy A13 for cybersecurity conference. Had no issues with cell service and renewed for a yearly contract!

Mint advertises that they use T Mobile network which has very good coverage in NW Montana. But after buying, I have no service and when directed to the Mint Mobile coverage map I see very poor coverage everywhere west of the Rockies. Tech support very hard to understand.

MINT service is great and buying from bestbuy directly gives you a discount of around $10 which you would need to pay when buying directly from Mint

Did not work. We tried three different SIM cards in store and none of them would activate. Wasted four hours dealing with both Best Buy and Mint Mobile.

Price was very attractive, service was okay but the number i was given garbage i had like 30 calls and texts a day and very long voicemail from random people

This is a clown show of a company! E-sim didn't work on my iPhone i had already paid 3 months so then i bought the physical sim at best buy and another 3 months of service and it worked and the next day they canceled my service. They said they could not activate my service and keep my same number that was ported over to them in the first place. The most infuriating 2 days ever.

Beware mint mobile does hold good on their own cancellation policy. I did not have any service in my area, so asked for a refund within 3 days of activation, but they denied it saying it was not within the refund time frame. 3 days is definitely less than the 7 days they advertise!!!!

Bestbuy lost my item. Took 1 month to received the item. Tried to return it but its over the return period. Finally able to talk to a manager to get it done.

I’ve tried to use this plan 3 times and ran into multiple issue. I currently can’t even text or call because of the transfer over. This was supposed to be simple and easy but has been stressful. It not worth the hassle. Would rather pay for a phone plan than deal with this nonsense. Now I have to go back to Best Buy AGAIN and go to another carrier.

It was supposed to be the same day delivery , but delivered next day evening. Very poor service. I had to wait for one complete day. I could have went picked it up.

So I was torn between Mint and Boost. After talking to an awesome advisor at Best Buy, he convinced me to go with Mint based on my specific needs. Couldn't have been better advice. Since it runs 100% on T-Mobile's network, I felt pretty confident. Aside from them, only Verizon offers equal coverage, however, my phone is GSM which isn't compatible with Verizon's CDMA network. After understanding after Dish Network's acquisition of Boost and it running on their own mixed network, I decided to not take the chance given T-Mobile has proven reliability. I couldn't be happier. Even though the unlimited plan will run you upwards of 40 bucks a month, the higher end of a prepaid plan, it's still worth it. I've been nothing but satisfied. Running just in LTE gives me a solid 70 Mbps data speed with full signal, not shabby at all. And coverage is excellent. Inside malls, inside buildings, even inside an elevator, I've never dropped signal. Setup was super simple using the Mint app, even automatically adjusted my settings for the network, didn't have to touch anything manually. Up and running in 5 min after starting the app. Super simple, excellent coverage, excellent price, and 10 gigs/mo is plenty for me. Very happy with Mint and don't see any change in the foreseeable future. Great job Mint and awesome advice and support from Best Buy!

SIM card arrived very quickly. Mint customer service is always excellent as well if there are any activation questions.

Absolutely horrific experience. I opened the package back home and there is no sim card inside.

Worst purchase I ever made item didn’t work and I couldn’t return it to Best Buy. Tried doing the online return also a nightmare. That’s what I get for trying to save a buck. Sticking with Verizon