Customer Ratings & Reviews

It was supposed to be the same day delivery , but delivered next day evening. Very poor service. I had to wait for one complete day. I could have went picked it up.

This is a clown show of a company! E-sim didn't work on my iPhone i had already paid 3 months so then i bought the physical sim at best buy and another 3 months of service and it worked and the next day they canceled my service. They said they could not activate my service and keep my same number that was ported over to them in the first place. The most infuriating 2 days ever.

Price was very attractive, service was okay but the number i was given garbage i had like 30 calls and texts a day and very long voicemail from random people

Beware mint mobile does hold good on their own cancellation policy. I did not have any service in my area, so asked for a refund within 3 days of activation, but they denied it saying it was not within the refund time frame. 3 days is definitely less than the 7 days they advertise!!!!

Absolutely horrible experience ordered three of these one right after another and you kept getting an expired Sim card after the third try I didn’t bother anymore

Bestbuy lost my item. Took 1 month to received the item. Tried to return it but its over the return period. Finally able to talk to a manager to get it done.

I’ve tried to use this plan 3 times and ran into multiple issue. I currently can’t even text or call because of the transfer over. This was supposed to be simple and easy but has been stressful. It not worth the hassle. Would rather pay for a phone plan than deal with this nonsense. Now I have to go back to Best Buy AGAIN and go to another carrier.

So I was torn between Mint and Boost. After talking to an awesome advisor at Best Buy, he convinced me to go with Mint based on my specific needs. Couldn't have been better advice. Since it runs 100% on T-Mobile's network, I felt pretty confident. Aside from them, only Verizon offers equal coverage, however, my phone is GSM which isn't compatible with Verizon's CDMA network. After understanding after Dish Network's acquisition of Boost and it running on their own mixed network, I decided to not take the chance given T-Mobile has proven reliability. I couldn't be happier. Even though the unlimited plan will run you upwards of 40 bucks a month, the higher end of a prepaid plan, it's still worth it. I've been nothing but satisfied. Running just in LTE gives me a solid 70 Mbps data speed with full signal, not shabby at all. And coverage is excellent. Inside malls, inside buildings, even inside an elevator, I've never dropped signal. Setup was super simple using the Mint app, even automatically adjusted my settings for the network, didn't have to touch anything manually. Up and running in 5 min after starting the app. Super simple, excellent coverage, excellent price, and 10 gigs/mo is plenty for me. Very happy with Mint and don't see any change in the foreseeable future. Great job Mint and awesome advice and support from Best Buy!

SIM card arrived very quickly. Mint customer service is always excellent as well if there are any activation questions.

App can not active shift from AT&T prepaid, must call service, used almost 3 hours finished.

Absolutely horrific experience. I opened the package back home and there is no sim card inside.

The mint mobile sim cards work great for my cellular security cameras also use them in Verizon USB cellular modems.

Worst purchase I ever made item didn’t work and I couldn’t return it to Best Buy. Tried doing the online return also a nightmare. That’s what I get for trying to save a buck. Sticking with Verizon

Buyer Beware: Don't use mint mobile unless you want to waste couple hours waiting to port out. This company does not obey the law and set obstacles for customers who wants to port out! Never use Mint again!

I thought you could have the SIM card here and place it any phone with any carried. To be able to activated and used it for 3 months as a Prepaid card. Well actually my son try it on his Apple 6 plus phone. It’s didn’t work/ he also try it on LG phone and it’s doesn’t work either. So I’m just wasting my money on it. I guess you have to find out whose or what phone will able to activate with this SIM prepaid card before you purchased.

Trash connectivity. Customer service seems non existent as well. I’d go with another provider. You get what you pay for?

This product is only to set up a new phone and can’t be used to reload your account. In fact they don’t even make cards that can reload your account so if you want to pay with cash you can’t.

Decide what your minimal needs are for gigabyte for the time period you select. Pre-purchasing 3,6 or 12 months makes for very low dollar cellular affordability

I purchased this card on sale four months ago and am now unable to activate or receive a refund. Mint Mobile says the card must be activated within 45 days of purchase, which isn't noted anywhere on the Best Buy display or packaging. Very disappointed.

This is quite a bargain, dont get me wrong. I thought I would be getting a less than perfect version of a T-Mobile line, but I had trouble connecting and using data in Manhattan and Queens while calling via WhatsApp or listening Podcasts.