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Customer reviews

Rating 4.4 out of 5 stars with 3243 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers regard this service as an exceptional value, frequently highlighting its affordable pricing, reliable coverage, and user-friendly experience. Users are particularly satisfied with the consistent network performance, fast internet speeds, and the effectiveness of the 5G connectivity. While the vast majority of feedback is positive, a small number of users have reported minor technical difficulties regarding SIM card compatibility. Overall, the product is highly praised for delivering a dependable and high-quality mobile experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 3,243 reviews
  • Rated 5 out of 5 stars

    Mint mobile sim work great in Verizon USB modems

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mint mobile sim cards work great in Verizon USB modems

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Thanks for stopping by to leave us five stars. mintmobile

  • Rated 5 out of 5 stars

    Mint is cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mint mobile is the best phone carrier. Why pay others

    I would recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      That's facts. Thanks for this awesome review. mintmobile

  • Rated 1 out of 5 stars

    Its a big No...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their service is not good at all.. You can not port a number to Lyca without manually calling customer care..

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi Praveen, we're truly sorry to hear we didn't end up being a great fit. Please don't hesitate to get in touch with us for further assistance. You can reach us via phone by dialing (800)-683-7392 or by accessing our online chat service at https://www.mintmobile.com/chat/?chatbot-open. mintmobile

  • Rated 1 out of 5 stars

    Not Worth it! Don't buy it in Minot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mint Mobile is a total joke in Minot ND. No reception hardly at all. Didn't matter what part of town it was. And Best Buy promoting it to work in Minot is pretty sad!

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hey there, we're truly sorry for the service you have been experiencing and would love to get in touch with you ASAP to see what we can do. Can you please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open? mintmobile

  • Rated 1 out of 5 stars

    Would not recommend mint to anyone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This company is t what is states to be. I had nothing but trouble with this company. When I called to have things fixed they couldn't fixed it. I asked for a refund in the time frame and they refused my request. I don't recommend mint to anyone

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hey there, we are deeply sorry for this experience. We're here to help. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so we can look into this for you. mintmobile

  • Rated 1 out of 5 stars

    Poor Service from mint mobile in roaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So bad service of mobile im out of USA and the roaming donts works i wrote to service support and dont give any solution from this problem i waste my money.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Oh no, that sounds super frustrating. We'd love to get in touch with you to see what's going on here. Mind giving us a call at (800)-683-7392 or chatting with us online at https://www.mintmobile.com/chat/?chatbot-open so someone from our Care team can help you out? mintmobile

  • Rated 1 out of 5 stars

    Unhappy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What they don't tell you is that your provider is not happy to share with you how to unlock your phone! Now I had to pay someone else $90.00 to unlock it and wait up to 20 days for them to do it! VERY INCONVENIENT! It's not just as easy as 1-2-3!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid calling CSR!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 hours over 12 agents to fix a purchase early January MInt Mobile... no resolution. I realized the lack of training and knowledge led to this type of "no service".

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hey there, Our Care Team can handle this for you. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open and we’ll get right on it. mintmobile

  • Rated 1 out of 5 stars

    activate with in 45days

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I completely forgot to activate after purchase. The sim was supposed to be activated with in 45 days not stamped date on the card. its been over 200 days now my purchase is worthless .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unclear description

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't recieve 3 months free plan. This thing was not clear in the description.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi Prasang, we're really sorry for the inconvenience this has caused you and we'd love to take a look into your case. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so our Care team can further assist you ASAP. mintmobile

  • Rated 1 out of 5 stars

    Poor Connection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good network. False claims that it has good coverage in your area

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi Jatin, we're so sorry we haven't been the best fit for you so far. We'd love to connect with you to take a look into what's going wrong. We're available for further assistance, so please don't hesitate to contact us at (800)-683-7392 or via online chat at https://www.mintmobile.com/chat/?chatbot-open. mintmobile

  • Rated 1 out of 5 stars

    Doesn’t Work in Canada

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried using Mint in the Toronto Ontario area, but the area doesn’t recognize both voice and data from the Mint SIM.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappoinred by this product.Never got a chance to use it.It does not work at all.I fee it is a scam

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi there, we're really bummed to hear we didn't work out for you. We're always happy to connect to take a look at what happened. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open. mintmobile

  • Rated 1 out of 5 stars

    tilte

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they hung up on me when i asked for help let me out of here

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi Linda, we're truly sorry for this rough experience you had with us and we're more than happy to re-connect with you to see how we can improve. Can you please reach out to us for further assistance via phone at (800)-683-7392 or through our online chat service at https://www.mintmobile.com/chat/?chatbot-open? mintmobile

  • Rated 1 out of 5 stars

    Weak signal, and call drops all the time

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weak signal even in the cities, and call drops all the time. I don’t recommend it as an emergency alternative.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi Toby, we're really sorry for the service you're experiencing and would love to connect with you to see what we can do. Mind giving us a call at (800)-683-7392 or chatting with us online at https://www.mintmobile.com/chat/?chatbot-open so we can chat please? mintmobile

  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kit has everything you need to use their service. Recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Suck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend this carrier, they suck over charge keep saying they haven't received the payment which they received three

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi Ella, we're really bummed to hear we haven't been the best fit for you. Our team is standing by and would love to further assist you. Can you please reach out to us for further assistance via phone at (800)-683-7392 or through our online chat service at https://www.mintmobile.com/chat/?chatbot-open? mintmobile

  • Rated 1 out of 5 stars

    terrible product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible... Couldn't port in my phone number. No one knows why. Contacted more than 10 support agents with mintmobile. None of them could help me.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi there, we're sorry we haven't been able to fix this up for you. Mind giving us a call at (800)-683-7392 or chatting with us online at https://www.mintmobile.com/chat/?chatbot-open so we can make things right please? mintmobile

  • Rated 1 out of 5 stars

    Warning!! new customers only

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warning if you are an existing customer this will not work for you. I thought they were refill cards but they are for new customers only. It was a huge pain to return these too.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      We apologize for the inconvenience! If you’d like to renew your Mint plan, you can through your account online or in the Mint Mobile app. We also made renewing even easier by offering auto-renewal. By enrolling in Auto Renew for your wireless plan, you’ll never have to set a reminder to renew your plan ever again. And you won’t miss a single moment of wireless awesomeness. mintmobile

  • Rated 1 out of 5 stars

    DROP CALLS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    signal drops from 4 bars to zero then back to a good signal for no apparent reason. Customer support was worthless.

    No, I would not recommend this to a friend
    • Brand response from Mint Mobile Team
      Posted .

      Hi Ronnie, we're really sorry for the poor experience you've had with us. Please don't hesitate to get in touch with us for further assistance. You can reach us via phone by dialing (800)-683-7392 or by accessing our online chat service at https://www.mintmobile.com/chat/?chatbot-open. mintmobile