Customer Ratings & Reviews

My experience with MINT Mobile has been a nightmare. I signed up on a Sunday afternoon because their website made it seem that I'd be able to use their service right away with an eSIM (my phone supports it, an unlocked Pixel 3a - I have since checked other carriers with IMEI and EID numbers). But alas the first eSIM (activation starts with V7J1E) did not work. Called them the first time right away (4pm) and they inform you they will send another eSIM, which might take 24 to 48 hours (hello?), but really up to 4 hours. I waited 3 hours and no new eSIM,. so called again around 7pm sunday and they said the order was in, should get the email within a couple of hours. Around 9PM I got the second eSIM email (activation code starts with FBW7A), went through the installation steps without my physical SIM from the prior carrier in the phone this time as they advised by last called person (even though email instructions say otherwise) but installation had the same errors. Called again, 9:30 PM EST. This person took my IMEI number (if this was an important piece of the puzzle, why didn’t the FIRST person ask), and said upon checking that my phone shows as “locked” and advised me to call the prior carrier and Google. This made no sense to me since I’ve had this phone since 2019 - bought unlocked - and have had several different SIMs work on it seamlessly, even in other countries, but since they were a brick wall and their call center closes at 10pm EST I was stuck. Monday morning I started by calling the prior carrier (Ting) and they confirmed it was never locked. In fact, Ting was very easy to port out from, they have the info available on their web site - contrary to Mint, I’ll get to that. I then called Google from where I bought the Pixel and they also confirmed the phone was not locked, they showed me how to reset network options. I did that and tried again the eSIM from MINT but it still got the same error. Google said I could try a factory reset, but nothing else they could do. So around 11 AM Monday morning I’m back on the phone with Mint, their solution: another eSIM - but not without that pesky 3 hour wait. It arrived around 2PM (activation code starts with PYJYW). This time before trying by myself I called them to have them “help me”. On the phone they are very polite and solicitous but her help was instead of scanning the QR code, to type the info instead (I knew this wasn’t any better BUT no point in arguing with them). Again it didn’t work. Silly me, I had mentioned that Google said I could do a factory reset, so that was what they told me to do - even though this is a “nuclear” option. Since I was desperate to get my phone working, I went for it. She then resent an email and the activation code of this 4th email was the same eSIM from before, but it again did not work. Now I’m furious, having reset my phone and still no phone number working - so now I ask to port my phone out and this is what gets you a supervisor (go figure!). She says to port out they need to enter a ticket and AGAIN SOMEONE WILL CALL YOU BACK IN 4 HOURS just to give you the Account number and PIN, so they basically hold your phone number hostage. I was afraid of losing my phone number and asked for a physical SIM and at first they wanted to charge me $9.95 for it (seriously??), but the supervisor hearing my frustration said they would “cover that cost”, how nice of them, and that I’d get the email with the tracking number. Tuesday morning. No email. I call them and she assures me that the physical SIM has been ordered. Coincidentally a few minutes later I got the email about the SIM card being shipped. That email was about the order and said another email would come with the tracking number after it shipped within 24 to 48 hours, so I just waited for the next email. Wednesday afternoon, I got an email at 4pm that the SIM arrived, and yes, a FEDEX envelope was at my door with it. I immediately called and the person said they could not activate it, because I never had the number work with them before. She created a Level 2 ticket, saying I would simply receive an email when everything was just active and working. I literally asked her if they had the number on my account of the SIM that was shipped to me and she said not to worry, they were all set. I went about my life (since I had been trained by them to wait at least 4 hours for anything to happen), but when I checked my email around 8:30 PM I saw messages from missed calls from the number I’d been calling them from. Since I don’t have my actual phone I’ve been calling them from a voice phone that works from the computer, I never hear it ring and it was not the contact number I left with them - UGH!). The message said they could not work on my level 2 ticket because they did not have the bar code number from the physical SIM. UGH!!!!!! Now I call them again around 8:30. I demand to talk to one of those L2 people but they don’t budge, their Level 1 people are worse than talking to an AI. He takes the bar code number and opens another L2 ticket. I told him I'd like it working before their call center closes at 10 pm EST and he said he escalated. He assures me someone will call me and I’ll have the activation email that night. I sit by my husband's phone and computer until 10:30 PM and hear nothing back. Thursday, 8:30 AM. I called and gave them the second L2 ticket. She says the phone has actually been activated around 8:30 pm the day before - so why did I not get an email? And yes, now I insert the physical SIM and it is working with my phone number. I’m relieved. What would be fair at this point? Mint has a 7 day return policy from activation date, so I request that my activation date be reset to 9/28, since I was basically 5 days without a phone. No can do from them. I’m too tired to fight so I let it go. Since this was traumatizing I will probably stick with them the 3 months, but will be looking to move for sure. Bottom line, they do have “humans” answer the phone, they are trained to be extremely polite but unfortunately, they either don’t know what they are doing or are not given the agency or tools to do anything that strays even a little bit out of simple requests. I don’t envy their job. I would not recommend this service to anyone.

Awesome Product. I would recommend this to Family and Friends. Of course, all are welcome.

I experienced all kinds of mvno. Mint is by far the best Prepaid plan, period. Does not require APN setup. You can pop in any phone it will work right away. The money I saved vs post paid is jaw dropping.

goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood

This is a great service for your phone and has great internet

It is easy to use but after three months, it is more expensive. Therefore,buying it at Best Buy is a deal

I couldn't get this card to work I spent 4 days troubleshooting,2 times waited 24 hours for tech or refund to contact me back.Im disabled so I got this brought out to my car.Mint said I'd get an email for a refund.No refund.Mint made me go to inside and wait online to be told Best buy doesn't refund Mint cards I called Mint again.Being in another country,and being a call center,they have no way to email or refund.Discusted that over a month I still can't resolve this.Im going to have to report it to my bank report as fraud then wait for a card in the mail.Christmas time without a debit card.In addition I'll have to the do any auto payments and information where my card info is important

Bought the 3 mo promo deal on assurances my phone was 'Rockstar' for Mint service. I stuck it out for a month, now I'm back with Cricket & a nice new complementary phone to boot. I was never unhappy with Cricket but decided the price was right to try Mint. Here's why I didn't even want my last two months with them: I couldn't even send a picture in MMS. But I could receive them from others. Spotty or slow service/signal. Annoying texts from them at 3am just to tell me how many days left on the plan, etc. That IRRITATING Fox character not only does the commercials but answers the phone. Their website & app are horrible & the customer support chat is useless ( oh yeah, cutesy Fox is there too, telling you he'll have 'an adult get back to you on that'). You cannot even get your account # online. They make you call in for that - during regular business hours. I suppose it's an effort to dissuade dissatisfied customers from porting over to new carriers. The one credit I'll give is that the actual humans I spoke to we're all very helpful. But it didn't change the crappy cell/data service.

While my family has been using Mint Mobile for years and loves it, I have not had such an experience. I have a Samsung S22 Ultra and Mint is inconsistent with whether or not I'll get group chat messages. I would say 70% of the time I get the messages, but that 30% of the time is quick annoying. So I call into support and they can't do anything for me. They claim everything is fine on their side, so it must be the settings on my phone. But I haven't changed the settings from when I was on another plan with T-Mobile (Mint's carrier) and had no issues. I even talked with Samsung support and they confirmed my settings are correct. So there's nothing anyone can do. The only difference is I'm using Mint.

Great price for great cell phone service. Would recommend getting unlimited if you use a lot of data.

Mint has great service. Very satisfied with Mint Mobile. Dont buy your starter kit from Best Buy. If for some reason you need to return they will NOT refund you. If you buy directly from Mint Mobile they will refund you with no problem. Its a lot easier dealing with Mint. Ive had other issues with returns at Best Buy. Not worth the hassle dealing directly with Best Buy.

Im excited i was thrilled and happy im glad i went to a professional thanks everyone ☺️.

Easy to install and clear instructions. Competitive price.

Good Could buy again if needed. I am writing more as I am required to.

Good coverage. Very good price. Good deal easy to switch

Amazing and cheap service, there's not really much else to say

So far so good.. the internet always fast.. but someplaces like Sedona got no line but its ok..

I bought it directly from the mint mobile website. However, I am also posting here to help others so that they do not end up in my state. This is the worst experience I have had with any carrier in all these years and I used all the big carriers over the years like Verizon, T-mobile, AT&T and even small ones. I bought the sim card and tried to activate it by porting my old number from Ultra mobile. I waited a day and a half and still no response. So I ended up calling customer care and they say I cannot port from Ultra mobile. It is so ridiculous because 1. Mint mobile is a subsidary of Ultra mobile 2. No where on their website they mention any such limitation 3. During activation, they have a drop down menu for previous carrier and it list ultra mobile there. Customer care was useless as they have nothing in their scope to help. 1. They cannot help me port my old number 2. They cannot help me issue a refund over the phone Refund procedure is again annoying. 1. They cannot refund back to my card 2. They can only do PayPal. But I do not have a paypal account. So to get refund, I need to create a paypal account, give details to paypayl, request refund to paypal and then transfer from paypal to bank. Annoying! 3. Cannot refund any shipping or handling charges. Normally, it is acceptable. But here it is an issue with the company itself. Regarding connectivity, I cannot comment much because the plan was not active. However, I noticed that there were only one or two signal bars after inserting sim and it remain that way the whole time. I live in the heart of the bay area and i have always had full network signal bars on my phone in my house and also outside with all other carriers. Now I need to re-activate with ultra mobile - more customer care calls. Then I need to create a paypal account to get refund. Worst experience and incapable customer care.

I am extremely disappointed with Mint Mobile. I used my phone number for only four months, yet they continued to charge me without my approval. Despite multiple attempts to contact customer support, no one provided a proper resolution, and they refused to issue a refund. It is completely unacceptable for a company to charge customers without proper communication or authorization. The lack of accountability and customer support has been frustrating. I do not recommend Mint Mobile to anyone looking for a reliable and trustworthy service provider.

Had it for a year now. Great pricing and I get 5gb per month. This month, I used about 600mb. That's kind of typical because data signals in Florida are essentially non-existent. Ryan Reynolds sold the company and made a Mint....I helped him out for a year, but I'm done when the plan expires. Only one more month of this!!! YAY!!!