Customer Ratings & Reviews

My son loved this plan very easy to set up. Thanks

Buyer beware. Sim Cards expire in 45 days if not activated. This is not clearly stated anywhere. Mint Mobile customer line is one of the worse I have ever experienced, worse than I could have ever imagined. They hang up on you, tell you "sorry I can't help you". The casual "cool" tone of the prerecordings doesn't match the horrifying rude experiences that are ahead.

Mint lacks a spam filter. I got this plan in January and paid for the whole year. Up until at least April 28th, you could report spam to *7726* -like with every major carrier. In early May all of a sudden I started getting daily messages and calls from scammers and spammers. Mint claims has NO spam filters, and no mechanism to report spam for its database. it subscribes to no database. AVOID MINT unless you want to get flooded with spam/scams!!

This service is terrible! I am lucky if I have more than 1 bar most times. While our critical child was at Children’s Hospital, I had no service unless I was outside. Repeatedly I’ve been told someone has tried calling and the call doesn’t go through. Switching to Mint was the worst decision I’ve ever made!

Absolutely nonsensical incompetence. 4 1/2 months of failure to port my number over due to their gross incompetence...never even ran it through their proper porting procedure. I finally had the FCC step in before it worked....Their 3rd world customer service is often rude but even their best supervisors had no idea of how the service is supposed to work. It was as bad as FACEBOOK in trying to reach someone that would actually help manage a transition, with no follow up EVER, or anyone to take responsibility for follow through until the porting is complete. THEN they limit 5g service before throttling turtle slow service til the next month begins....SERIOUSLY INCOMPETENT PEOPLE & TECNOLOGY! AVOID AVOID AVOID, BEFORE THEY THROTTLE YOU TOO!

Terrible customer service. One morning i could no longer make calls or send text messages. I called customer service multiple times. Once they told me that i "lost the connection to the tower". Another time they told me "its been escalated to Tmobile" but they have no way to check the status. If you want reliable service do not go with this carrier.

I spent 3 or 4 hours on the phone trying to purchase a phone and unlimited plan but they were unable to process the credit card payment that the credit card company had approved. When, after 7 days of phone calls, they were able to process a payment it was for over $300 more than agreed upon. I called them within 15 minutes and was told I would get my money back within 7 to 11 days. Everything they told me so far has been lies. I don't expect this to be any different but I will have to wait over a week to find out. They are proficient in telling lies. Stay away. What you are told is not what you get.

Very upset that a call mintmobile and they were having a black friday sale for buy 3 months and get 3 months free. I buy the chip after hours of dealing with my cellphone to change plans. I ask the guy best buy Representative, is that correct that you are honoring the Black Friday deal? They said yes, I canceled my other phone and activated this phone with the plan now. They don't give me the three months free. So not only did I have all the problems. I know how to find another new company. Because they lied and so did best buy.

This company committed tort of deceit against me by denying me service accorded me by the terms and conditions. When I needed to get in touch with the NJMVC, the wait time was long due to the COVID-19 pandemic. I had waited for 2½ hours when the line dropped. I asked Mint to clarify, and was told that this was the limit of call lengths. Nowhere in the terms and services is this stated. I requested a full refund, since this extreme limit had been imposed on the service from the beginning without my knowledge, which request was denied. This company is cheap because it does not care about its customers and imposes arbitrary limits on the service. Stay away if you need full service without arbitrary limits.

Trying to change from Tmobile to Mint Mobile was the most complicated, frustrating and confusing thing I have gone through. I did everything right, my phone was compatible and unlocked. After spending 3 hours on the phone with their support people, they couldn't transfer my number. So, after I asked for a refund, I got an email telling me my number transfer was successful, except it wasn't even my number. I've never been so happy that I decided to save my Tmobile SIM card.

I went all-in and bought a 6 month card. It sounded SO good! Was unable to get it to work, even with help. I believed their "refund if not happy" policy. Jumped through all the hoops. Never came.

I used Mint Mobile for years and the coverage in my area grew progressively worse to the point that I could only rely on wifi. The data coverage is awful and all of the hours trouble shooting with mint mobile techs accomplished nothing. They even sent me a new sim card, nothing worked. I was initially happy with the price and decent coverage but it's garbage now and of course they won't prorate a refund. So I've paid for an entire year for two phone plans that essentially only work on wifi. This is bad business. I paid upfront for a service that is no longer working properly because MINT has not upheld their side of the contract. I will not be renewing these plans. Not even Ryan Reynolds can change my mind!

I had T Mobile for over 2 years and switched to Mint. Areas where service was fine with T-mobile I could no longer get service. Text wouldn't go through, calls wouldn't connect and websites wouldn't load. Mint only seems to work early in the morning or late in the evening. During the day it's unuseable The card says 7 day MONEY BACK GUARANTEE BUT IT'S ONLY IF YOU BUY FROM MINT WEBSITE! you can't get your money back if you but from best buy.

I would not go with Mint Mobile if you value your sanity. Their service is atrocious, and not a good deal at any price. I have a modern, 5G phone (S21 5G) and roughly 20% of the time in my area, I have NO DATA SERVICE at all. About 5% of the time, I have NO PHONE SERVICE at all. The same holds true for wife and daughter. I am regularly downgraded to 2G (Edge) for hours on end, multiple times per day, despite living in a major metropolitan area, well within their supposed coverage map.

Very slow data rates at many locations even with 2 - 3 bars. I have plenty of data left in my plan but they cut me down to 0.61 mbs at many locations around town which is VERY annoying.

Awful coverage. I switched from the Verizon network and my gosh it was such a disappointment. I didn't even use 7 weeks of Mint Mobile coverage that I already paid for -- that's just how bad it was!

I have run out of data three times this month and had to pay $20 per 3 gigs. It's good if you want to save money and you don't use your phone much for anything except maps, or texting. If you want to watch videos, you might want a better plan with more data. Totally not worth it in my eyes at 20 gigs. Not when it's $20 for 3 gigs more every month if you use it. Better off with Verizon, T-Mobile, Metro by T-Mobile

MINT MOBILE prepaid do not work if you want to migrate your existing USA number. I purchased a MINT MOBILE 12 MB for three months for a total of $75. Advertisement said that customer can migrate their current USA phone number to the new MINT SIM CARD. However when using MINT automated activation system over the phone, customers are not given the option to migrate their current number. MINT automatically assigns a new number and customer service says nothing can be done about it

This is decent, cheap local service. But their customer service, if you ever have an issue, is HORRIBLE. Also, their international roaming is super expensive, runs out fast and leaves you with no GPS in a foreign place. The worst thing is they have no one to talk to who has any knowledge or athority and they're super cheap about resolving any situation. I'm switching. I've had it with them.

I checked the coverage before purchasing and it showed I would have service at home. However, I can't send or receive texts half the time. I have to connected to wifi or mobile data for them to go thru. Upon reaching out to Mint Mobile I found out that service is only good if I'm outside of my home! What a joke...I live in town and have never had any other issues with different service providers. I see why service is so cheap.