Customer Ratings & Reviews

I have run out of data three times this month and had to pay $20 per 3 gigs. It's good if you want to save money and you don't use your phone much for anything except maps, or texting. If you want to watch videos, you might want a better plan with more data. Totally not worth it in my eyes at 20 gigs. Not when it's $20 for 3 gigs more every month if you use it. Better off with Verizon, T-Mobile, Metro by T-Mobile

Very slow data rates at many locations even with 2 - 3 bars. I have plenty of data left in my plan but they cut me down to 0.61 mbs at many locations around town which is VERY annoying.

Awful coverage. I switched from the Verizon network and my gosh it was such a disappointment. I didn't even use 7 weeks of Mint Mobile coverage that I already paid for -- that's just how bad it was!

This is decent, cheap local service. But their customer service, if you ever have an issue, is HORRIBLE. Also, their international roaming is super expensive, runs out fast and leaves you with no GPS in a foreign place. The worst thing is they have no one to talk to who has any knowledge or athority and they're super cheap about resolving any situation. I'm switching. I've had it with them.

MINT MOBILE prepaid do not work if you want to migrate your existing USA number. I purchased a MINT MOBILE 12 MB for three months for a total of $75. Advertisement said that customer can migrate their current USA phone number to the new MINT SIM CARD. However when using MINT automated activation system over the phone, customers are not given the option to migrate their current number. MINT automatically assigns a new number and customer service says nothing can be done about it

I checked the coverage before purchasing and it showed I would have service at home. However, I can't send or receive texts half the time. I have to connected to wifi or mobile data for them to go thru. Upon reaching out to Mint Mobile I found out that service is only good if I'm outside of my home! What a joke...I live in town and have never had any other issues with different service providers. I see why service is so cheap.

Mint was horrible! purchased a new iPhone unlocked. They locked the Esim, took apple hours to undue what mint had done to a phone I paid full price for up front! Had to dispute mint's charges with my credit card! I won the dispute, got my money back, but after months of effort. Mint claims and told me 100 times that they don't lock devises, but they do. Apple tech was able to clearly see that the devise had locked by Mint!

Terrible service. They recycle/reuse phone numbers, hence is impossible to use WhatsApp since it has been already assigned to a previous user or either numbers are marked as spam by WhatsApp. Also I got several spam calls and SMS. NOT RECOMMENDABLE

International roaming does NOT work and don’t bet your life on it. Customer service and tech support are helpless and will agree with you this service sucks. You will just waste your time. It sucks so much that Mint took off their troubleshooting page online.

Basically my phone wasn't working properly, so they refused to tech it. Then, by the time I spoke to the THIRD supervisor, they had me change settings that made it impossible for me to make calls. Then they denied that the changes they had me make were responsible. It also reset my data settings, making me waste a month's worth of data in one day. Their tech support is awful, they have no idea what they're doing, or if they're even selling phones. Avoid at all cost.

Horrible customer service I bought a year's worth of service for my son he changed jobs he has no reception at his new job with mitt mobile I contacted them asking if I could have have a refund we have only used about 3 months of the service they said no there's only a 7 day refund policy and basically too bad you're out of luck they refuse to refund the rest of the year even though we can no longer use the service at the current location.

My service with Mint Mobile has been absolutely awful, despite their website telling me it would be "Awesome!". I am in a suburban area and other discount servicers have been substantially better than. I wouldn't have purchased a year if they didn't tell me my service would "awesome"

Horrible service with major quality issues. You get what you pay for. I would highly recommend avoiding unless you dont mind horrible/slow service.

I've had Mint for over a year. It is cheap, but you get what you pay for. The service and customer service is terrible. My data literally does not work. I've asked for a refund since I purchased a year and they cannot provide one. It is worth the extra $10 a month to get a service plan that actually works. Everyone you talk to is from India and reads off a script. It is horrendous and I wouldn't even recommend it to get the referral bonus.

Very bad mobile network. I hardly ever get full signals. The internet speed is so slow it gives me mostly edge. They have given me a used number, I keep getting phone calls from random numbers several times daily. The worst thing is I am unable to receive any text messages. And their customer service never have a solution to your problem

The map they use on their website is a lie. My area on the map is dark green, indicating they not only cover my area but it's got great service. I purchased a SIM card but Mint rejected my zip code, saying my area is not covered by them. The map clearly shows everything is covered when that's not the case.

I paid for 12 month plan and can only access service in my area. Everytime I went out of town, there is no signal at all and it got worse as the month went by. I contacted Customer Service for a refund of the rest of my plan and was denied. They agreed with me that the situation is frustrating and not offering any solution to the problem.

Tried to use them but they lost my SIM cards they sent me, tried to tell me they delivered them (I had to convince the operator to look up the tracking on OnTrac's site), told me it would take 72 hours to process before they sent new ones out and it would take up to 3-5 days after that. They would not upgrade shipping for any reason. I cancelled it so we will see if they refund me. Go elsewhere.

Worst experience ever! Tried to sign up my brother and I and they linked our phones, switched our phone numbers then tried to charge me a 3$ fee for another ESIM due to their poor installation. Not even 1 day with Mint and switched to Verizon.

This was an utter fail. Would not activate online. Then trying to create an account and provided credit card info it failed to create account. Then on phone I was told I had a card that was to be paid for at 7 eleven, and that I needed to pay $45 for service. Pay $45 to bestbuy then $45 more is not the deal bestbuy claimed. The agent then stated I needed to call back in an hour or more. Wonderful way to waste my time. This deal qualifies as too good to be true. Pay more, get more. I guess I will return it.