Customer Ratings & Reviews

First of all, I have not started using the service yet. But there has been a lot of hassle porting my number to mint mobile from unreal mobile. I hope my typing can help someone else in my situation. I purchased the mint SIM card and fill in the port in account number and pin obtained from unreal mobile website (after logging in, they are under "settings", "port out"). I checked the status by chatting with mint agent and learnt the port failed due to incorrect pin. I resubmitted the same pin for a few more times and they all failed. Searching online, I found several unsuccessful porting experience from unreal to mint. I did notice someone said he/she got a different pin after contacting the unreal mobile agent via email. Someone also said unreal mobile phone numbers are treated as landline numbers not cellular numbers. I began to try contacting the unreal agent through "help and contact". It lead me to a support website where I submitted a ticket. the ticket was left untouched for a week. Then I accidentally noticed that a lot of the community post on the support website is asking for ticket solutions. I did the same by posting my ticket number. I received a resolution email soon. The email instructs me to use the pin 9999, which is totally different from what is documented on their website. The port info with the new pin was submitted three days ago. The port is still in process as of today. After contacting mint mobile, their agent told me a port in from a landline number takes 5-7 business days. Hopefully, I can get my number over by then. Overall, I would say mint mobile is not bad despite the frustration I had in the porting process.

Great and cheap, easy to set up and use with app they have

Had MINT for a few years now. Overall i am happy. Cheapest service around. never had call quality issues. very rarely a dropped call. speeds are throttled down though. seems like after your 1st month they notch it down a bit. over all not the fastest but fast enough for daily use GPS, email calendar social, music steaming, FB, Instal etc.... extra data costs a lot and they lock you in for the term of the card that you buy 3 mo 6 mo or 12 month so best to get the 10 gig plan or unlimited.

Extremely pleased. Decreased cell phone bill for unlimited talk, text, data and 5gb hotspot from $66 a month to $30 a month and used my same phone. Super easy. Set up account, completed activation process and switched sim. Done!!!! Makes me think I should have done it sooner. Look at Rakuten for kickbacks either through Mint Mobile or Best Buy.

great plan, excellent coverage as it uses t-mobile, very low cost, easy to set up and switch numbers to, highly recommend

Been loving this services ! Had them since 2017 my mother in law came to visit an her out of plan service don’t cover abroad I just get her a 3 month service an it works perfectly! Plus she still have to make long distance calls

It is a very good deal! For $15 per months you are getting unlimited text and call plus data. It is working just fine, it has good coverage too.

It was really nice experience. Being recently moved to US, I was given the best affordable sim card and the bet service by Best Buy. I am truly thankful for the service and I will recommend my all other colleagues who will move to US in coming days.

Good network and low price service was very good at

I just needed a phone for a while but didn't want to pay for a big carrier service. Really easy to set up on an old phone without having to get a year contract

4G Coverage is definitely reliable. 5G very good in urban areas and limited in less densely populated areas. Less expensive phones may have fewer bars compared to flagship phones. My Samsung A53 5G outside of urban locations often has 2 bars, while my OnePlus 9 Pro has 4-5 (indoors). The $15 per month prepaid Annual plan is good for my needs. Customer service is great via Chat and Telephone.

In most places network and data is good. Bought this as a line for visitors. Cheap and good.

Mint Mobile is fine, but store pickup from BB at Willow Grove and Plymouth Meeting is a horrible experience. Just get it directly from Mint.

I got this while it was a deal of the day. You can't beat the price. Service is just as good as T-Mobile. Depending on where you live that could be a good or bad thing.

We have had great luck with Mint mobile. Mint is easy to set up and has great coverage.

I switched from another phone company just hoping to save money. I found much better service than I was used to and savings! I am very happy with my service, and customer service from mint has been very helpful! I had some problems setting up my MMS but after some research and changing of settings everything works great.

This Mint Mobile card was easy to use. Was not able to find a plan cheaper than this. Highly recommend.

Easy activation and port. T-mobile isn't as good as AT&T in my area, but it works OK and the price is good when it's on sale/promotion.

6MINT IS GREAT... GREAT PHONE SERVICE.. IT'S WORKS EVERYWHERE WIT 5G

Had a pre-existing phone and used this for a temporary 3-month plan. It was easy to activate and set up. The cost for the plan was reasonable - although the regular (once the introductory 3 month rate ended) would be on the higher end of available plans from other providers