Customer Ratings & Reviews

The deal on this is great. No complaints about the service so far

6 months paid upfront for $90 of unlimited data, talk and text??!! Savings galore! I feel like Ive been ripped off my whole life by major cell phone providers ever since signing up for Mint Mobile. The service is great, I have bars everywhere and I live in a rural area and I still get about 2 bars. I had Verizon before and barely had 1 bar where I lived!

Works great, customer service is easy to get ahold of either via the app with a chat feature or on the phone. I turned on all wifi calling features and disabled updates unless on wifi and barely used 1 of the 5 gb per month. You only get the $15 per month price when you pay annually (after the initial 3 months) but thats still a great deal IMO. Make sure your phone is compatible before and you should have no problem with this service. Also download the app on wifi prior to installing the SIM to make sure the process goes smooth and so you can easily chat with support if needed. It did give me a strange phone number (not my local area code) upon initial setup - but I was able to chat with them and get that changed. I use google voice anyways so the number assigned really doesn't matter, you can jump between carriers and keep your g-voice number.

Easy to activate, Nice Coverage. Overall a great product. Good Price.

When I upgraded to a new phone on my primary line, I got this to use on my old phone as a back-up. It only gives you 4Gb of high speed data per month, but if you aren't doing much streaming or are usually on wifi, that shouldn't be a big problem. The prices are the best around, but you have to pay up-front when renewing; buying the 1-year plan is the way to get the best price. For the cheapest plan, $180 gives 1 year of service...an averge of $15 per month for phone service is a pretty hard price to beat! I bought this SIM card that gives 3 months of service, but there was a Christmas/New Years special that extended service for an additional 3 months. So 6 months of service for $45...can't beat that. So far, Mint has been a great choice!

Great temporary Plan. Used this item twice for family in need of a temoprary plan. Works great.

fast shipping. Network is good. plan is decent for me. Coverage is good too.

This company does NOT listen and create more problems for its customers and some. This company has cost me my job because of bad service, and it won’t refund me my money bank. The supervisors and customer service agents are saying how sorry they are about what has happened, but it’s all empty words. Just like when I called and reported the problem, and the agents promised and assured me that they will fixed it and never did. I WANT MY MONEY BACK. Read this:: “I transferred my phone line to your carrier on November 15th, 2023. That same day, I made a request to have my number transferred to Mint Mobile from Metro PCS. The number got transferred, but I notice the same day that it got transferred that I couldn’t send text messages to people who were not using iPhone with iMessages on their phone. That was a serious problem for me because I use my phone for work communication, and not everyone at my job has an iPhone. Even worse, I could receive text messages from everyone, from all types of phone, but I couldn’t respond to text messages not from iMessage. To people, it looked like I was ignoring them. I couldn’t respond to an SMS text even from your company. I could only send text messages to Mint on the Mint app. I immediately called and reported the problem and requested that it be fixed immediately, and I explained why I needed it resolved quickly for my work sake. The Mint agents gave me their promises that they will fix the issue, and those promises turned into the run around, and instead of fixing the issue quickly, they dragged the situation until weeks passed and the issue was still not resolved, and I have to keep giving managers and supervisors excuses as to why I am not responding to their messages, not communicating as I should, and other work matters that I used the phone for not done. I contacted Apple, but the problem wasn’t a physical problem, it was with the carrier. I continued to spend hours on the phone between lunch breaks, after work, and other times with Mint agents through texting on the Mint app and calling to ask them to fix the problem. However, Mint never fixed the problem. Finally, after trying, waiting patiently after a month and two weeks, and the problem was still not fixed, and the Mint agent were still giving me excuses, I decided to leave Mint and go to another carrier. I called on December 30th, 2023 to get that my account number and port-out PIN and requested that my number be transferred to the now new carrier, Visible. Moreover, I requested that I be refunded. The Mint agent that I spoke with on the phone certified me that he will process my requests and the number will be released to Visible. On 01/02/2024, I checked on the transfer status, and the number has still not been transferred. I immediately contacted Visible to find out what’s going on, and Visible explained to me that they were waiting on Mint to release the number, and that Visible has sent the transfer request with the PIN and other information provided to it, but Mint has not yet responded. After getting that information, I called Mint and explained to the agent on the phone what I was trying to do, the reason why that I was trying to leave, what the texting issue was, and that I need Mint to release the number to Visible immediately because the delay is messing up with my work. After a week of calling Mint every day asking to release the number, Mint didn’t, and while Mint was taking it sweet time with either fixing the text message issue or releasing the number, I continued to get in more trouble with my work because of this communication problem. Finally my work fired me on 01/04/2024. When I got home, I called Mint again to find out why it was keeping the number and has not released the it to Visible and now has cost my job. The agents on the phone said that they have released the number, but that wasn’t true. While I had the Mint agents on the phone, I also had the visible agents on the phone though chat, and the Visible agents confirmed that the transfer request has not been acknowledged and that the number is still active with Mint. I stayed on the phone for 7 hours arguing with Mint agents after Mint agents, being transferred from one Mint agent to the next, the number was still not released. When I got home, I called Mint again to find out why it was keeping the number and has not released the it to Visible and now has cost my job. The agents on the phone said that they have released the number, but that wasn’t true. While I had the Mint agents on the phone, I also had the visible agents on the phone though chat, and the Visible agents confirmed that the transfer request has not been acknowledged and that the number is still active with Mint. I stayed on the phone for 7 hours arguing with Mint agents after Mint agents, being transferred from one Mint agent to the next, the number was still not released.” * On 01/05/2024 at 5:00 AM, I started calling again. Finally Visible decided to canceled the transfer request that I made on 12/30/2023, and with the PIN information that I was given to me by the Mint agent on 12/30/2024, Visible re-attempted to request the number be transferred to them. Finally, at 12 noon Mint released the number . After the number got transferred, I called Mint to explain all that has happened and request my refund. The Mint agent couldn’t find a refund request in the system for me from 12/30/2024 though that agent that I spoke with promised me that everything has been taken care of. * * Why did you cost me my job? Do you know how hard it is to get a job? I tried to solve the problem with you even by leaving you, and still you hurt in the worst way possible. I want you to compensate me for my job that you caused to be taken from me. If someone from your company cared enough to fix the texting problem even two weeks after I transferred my phone number to your company, I would not have lost my job. One month and 17 days, you still couldn’t fix the problem, and it took you a whole week to release the number to the new carrier. * * I am still waiting on my refund, and I want to be compensated for this outrageous service that I received from you. * * I want to know how are you going to solve this bigger problem that you have now created for me? * * Thank you * * * Hello??? * Mint Fox
 * I really sorry, please allow me 3 minutes to check your case completely * I want this escalated to a manager please * Mint Fox

sure, please allow me to inform the team manager about this case * * * The team is checking your case, please allow me 3 more minutes, i really sorry for this long wait * Even the last agent that I spoke with about the refund, after he hung up the phone, this is the message that I received * * Something is not working right in your company. Your words are not a guarantee * An agent, one of your agents, made the request for me over the phone. So what is this person talking about????? * Mint Fox
 * I was able to see on the previous interaction that you are contacting us because you are requesting a compensation for the issues you were having with the service and transferring your phone number to another provider, I am so sorry to hear that you were having all these issues. I will be more than happy to assist you today and get the best solution for you. * Who is this? Is this a new person? * I am showing you patterns that something doesn’t work in this company. * I was told by one of your agents to take this matter to the media, but I decided to come to again for a resolution before I go to the media. * Mint Fox

Sorry……., I am the supervisor on duty who will be assisting you today and I would like to know that I sincerely apologize with you for all the trouble faced and this hard experience, I assure you that this is not the type of experience that we wanted you to have. I would love to help you with this compensation that you are requesting, however, I am afraid that sadly I am seeing this number is no longer with us and due to this reason we are unable to provide with credits as compensations in the account. By the way, I can see that you requested a refund for the plan purchased, but the reason why this request is denied is because the plan was out of the return policy. * 
Please also keep in mind that as a prepaid company, you pay upfront for all the services in your account, which means we apply all the offers and discounts available for that plan so you can enjoy it for that reason we provide you with 7 days after the activation date to request a refund, I am sorry to inform you that we are unable to provide you with a partial refund. * 
Are we still connected? * * * I truly apologize for any inconvenience this may cause you, however, due to inactivity, this chat will be closed. If you have any questions, don't hesitate to get in touch with us again. * * Thank you for contacting Mint Mobile and have a wonderful rest of your day! * Mint Fox
 * How would you rate your overall experience with Mint Mobile? From 5 (Very Satisfied) to 1 (Very Dissatisfied)? * The request was out of the return policy because I called and reported the issue for them to fix it or I leave, they promised that they will fix it, and the run around continued past the return policy period, and still it wasn’t fixed. I trusted you to fix the problem. If that’s how you see it now, Why didn’t your agent, from the first time that I reported the issue, categorically tell me, “No. we cannot fix this problem.” Instead, they assured me that they will take care of it, and time keep on passing * Fox Bot
 * Before I get you to the main menu, could you choose if you are a new or existing customer? * Agent * Fox Bot
 * Is there anything I can help you with? Although I'm a virtual agent I can still answer +100 commonly asked questions. * Get me to an agent now * Fox Bot
 * Are you sure we can't help y

I'm returning to the US for the first time in years and needed a new US Sim card so I tried out Mint and so far it has worked very well for me. Im using it in an unlocked iPhone 7 and have good coverage where I am (Mint uses T-Mobile towers I believe). The prices for their data is reasonable and I signed up for 3 months to test their service. So far I'm happy with it.

Mint Mobile is alright. I'll give it a 7/10. Reception is good in most areas. Internet speeds can be fast but during the times you need it most, depending on where you are at, the internet basically doesn't work. It really depends on a bunch of factors though. like your phone, location, and time of day. I keep a mint mobile in my iPhone 13 Pro Max as a back in incase my main eSim phone plan bugs out. If you want to save the most money, I'd buy a year plan. If you want to save the most money and get the best service, go with att. if you want the best out of mint mobile, pay monthly and get unlimited everything. Internet is deprioritized by default but that doesn't matter most of the time.

Used my phone. Great Service. Great Price! Easy to set up.

Absolute cellular game changer. Years no decades of paying exorbitant price to US Cell, even after paring it down to bare bones GB, we were paying over $110/mo. Switched to Mint, 5 gb for $15/mo! Because I recommend a few people, I had $115 in referral rewards, so my year of prepaid service was $65, for the year. We travel a lot and always have service. We live in Fl 6 mo of the year, where we had terrible service with US cell, Mint is spot on here. Swith, its near seamless, and enjoy the savings!

I'm sure the service is fine but this does not apply to existing service. I thought I could simply buy 3 months of service but that is not what this is

Great product- easy activation and great service and value and I did not need to enter a credit card to complete activation which was nice considering I'm trying the service, but so far so good I've been to Florida, St Louis ,over to North Carolina and back down and I think I had service the entire time on 5G. Looks like I'll be signing up for this plan when this one expires in 2 months

Mint offers great prices for its cheap cellular (mobile) plans. Better thN the rest of the competition and now that its merged with T Mobile, I hope the service improves further.

Best Budget Wireless Service. Good signal good coverage. Strong service.

Easy installation great service run on tmobile network. Cheap price.

Good coverage and price. Easy activation. Tmobile network.

So far the service has been really good, I've only been using it for about 10 days. It really depends on if the T-Mobile towers are good in your area. The next town over does not have very good service, but they don't really have good service with AT&t towers either. It is really a good package value-wise though.

I’ve saved a lot since getting the Best Buy membership. Between the exclusive deals, early access to sales, and extra discounts on big items like gaming consoles and accessories, it’s already paid for itself.