Customer Ratings & Reviews
- Model:
- LW5016
- SKU:
- 6354616
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard this 150 Sq. Ft. 5,000 BTU Window Air Conditioner highly for its effective cooling capabilities, quiet operation, and compact size, making it suitable for smaller spaces. Many found it easy to install and use, and appreciated its reasonable price. However, some customers expressed disappointment over the lack of a remote control. Overall, the positive feedback on cooling performance and ease of use outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Small but works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy was a little small for the window but it works.
I would recommend this to a friendNot cold enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work on my small room (there is only a full size bed and a chair and a table.
No, I would not recommend this to a friendAC didnt fit opening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product appeared to be adequate, but was the wrong size for our pre-cut opening. Well packaged product
I would recommend this to a friendNot energy star
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will rack up bill at the cost of a comfy cold room
I would recommend this to a friend- Cons mentioned:Remote
No Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOESNT HAVE A REMOTE ADVERTISED As Having a Remote NO REMOTE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us regarding the remote of your LG Air Conditioner (LW5016) model. We understand the significance of having all the necessary components for your product. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
don’t buy this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s a terrible purchase. As hot and as broke as i am right now i sure couldn’t afford to pay for something that wasn’t found to work well. and i’ve had it two weeks and it’s already non returnable. poor quality don’t buy. mine is full of water and has never put out much cold air at all since day one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Oh No! We can surely understand the frustration that you're feeling at this point. We would like the opportunity to help out. We would like to discuss some available options with you in order to remedy your experience, and cool you down. Your LG unit has a 1year parts and labor coverage. We'd be glad to get this resolved for the better. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Good while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just put it back up for the summer and it is not cooling at all. It is also shutting itself down.
No, I would not recommend this to a friendWorst buy ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The direction does not show where u screw the bar to hold air conditioner in windows at all i regret buyi g it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that you're experiencing frustration with your LG air conditioner installation. I can imagine how upsetting it must be to receive a product and not have the necessary instructions to properly assemble it.
I want to acknowledge your disappointment and apologize for the oversight. It's unacceptable that the direction doesn't provide clear instructions on how to attach the bar to hold the air conditioner in the window. I understand that this is a crucial part of the installation process, and we fell short of meeting your expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
NEVER AGAIN
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardly used the unit and no cold air coming out. Worst purchase ever.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Max! With summer here, the AC is more important than ever, so please be sure to reach out to us with the link below. It'll be our pleasure to help! https://www.lg.com/us/support/contact ^Ian
- Pros mentioned:Cooling
It's a good value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's designed to cool a small room and that's what it will do. Even so, being in a small room with cold air blowing right at you is no fun. This unit blows the air up to where the hottest air is. That makes for a more evenly cooled and more comfortable room. It's the best design, but with no extras.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for the honest review and we appreciate your support of the LG Brand, We strive to meet our customers expectations. The feedback keeps us all dedicated to what we love to do and that is provide you with service that you will continue to enjoy. Should you need future services or questions we are just a few clicks away. Please note that you may reach out to us via private message on Facebook as well as Twitter or call our Customer Service Line 800-243-0000.~ Tanisha
- Pros mentioned:Price, Size
Ac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suitable for small room.pricewise Good.LG my fav brand.
I would recommend this to a friend Great efficient AC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and straightforward, made it an easy install. It has worked great ever since.
I would recommend this to a friendIt Works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product in general, very difficult to install & is NOT energy efficient but you get what you pay for!!
I would recommend this to a friend- Pros mentioned:Ease of use
LG air conditioner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived on time great product works great easy install
I would recommend this to a friend - Pros mentioned:Cooling
Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good item and money well spent my room is freezing cold every night just how I like it
I would recommend this to a friend Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for the price. It works really well and it was easy to install.
I would recommend this to a friend- Pros mentioned:Cooling
work good air condition in 150 Square Ft.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.work good very good the air condition lg for 150 Square Ft.
I would recommend this to a friend - Pros mentioned:Cooling
Air
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It easily cools off 2 to 3 rooms. It is quite heavy though.
I would recommend this to a friend - Pros mentioned:Size
May be good for small rooms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to cool my garage. Did not work. It was still hot as can be. Maybe this unit would be good for a small room but not a big room.
I would recommend this to a friend Love Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are the Best, many years shopping there... thank you.
I would recommend this to a friend