Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 1322 reviews
(1,322 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Hidden cost to transfer data from old to new phone
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't told that I needed to pay this cost in any email or order form when you want to transfer data from your old phone to a new one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not recommended
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a waste of money and time I spent nearly 4 hrs to transfer data from iPhone 11 to iPhone 12 Pro on Dec4th 2021 And they charged me $85
No, I would not recommend this to a friendRated 1 out of 5 stars
DISAPPOINTED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT HAPPY WITH THE LACK OF KNOWLEDGE, YOU GUYS WERE SUPPOSED TO BE THE EXPERTS. WHAT HAPPENED THIS DAY? THE TECH LEFT HIS BRAIN AT HOME.
No, I would not recommend this to a friendRated 1 out of 5 stars
New fee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I had to pay to transfer data to a new phone. Paid $40 and had to transfer most myself when I got home.
No, I would not recommend this to a friendRated 1 out of 5 stars
Pay for data transfer? Bye bye!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER had to pay to transfer before on several upgrade purchases of a phone. Just lost a customer!
No, I would not recommend this to a friendRated 1 out of 5 stars
New line with VZ
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was given with transfer not complete. More than 20 days now and I can’t receive calls or text messages
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr. Tom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cost for transferring data was way too much; I was able to the data transferred elsewhere for free.
No, I would not recommend this to a friendRated 1 out of 5 stars
Charge for data transfer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not verbally told that this was a $40 charge. In the past this was an included service for free.
No, I would not recommend this to a friendRated 1 out of 5 stars
mr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not crazy about having to pay to transfer data from old phone which used to be free.
No, I would not recommend this to a friendRated 1 out of 5 stars
data transfer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought two phones.one was transferred ok but big problems with the second phone. very stressful
No, I would not recommend this to a friendRated 4 out of 5 stars
Miss Diane
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He told me everthing transferred but not C all did. I wish he had told me more information or what to check while in store.
I would recommend this to a friendRated 1 out of 5 stars
Greedy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely ridiculous that it’s 40 bucks just for a data transfer between phones. Use to be free
No, I would not recommend this to a friendRated 1 out of 5 stars
Motorala 2021 Edge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could only transfer my contacts. They were unable to do the photos and SMS. Not sure why.
I would recommend this to a friendRated 5 out of 5 stars
Excellent Customer Service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The group/team of bestbuy & Verizon employees were beyond helpful! Truly there wasn't a single moment I could complain about! Well done & your help, honesty, & knowledge made it super easy! 10 out of 10. All 4 employees should be recognized for their professionalism.
I would recommend this to a friendRated 1 out of 5 stars
sucked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the person assisting me acted like she didnt care about my needs
No, I would not recommend this to a friendRated 1 out of 5 stars
Data transfer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to go around Apple settings and that lasted only a few days
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek Squad services are great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My data transfer went very well. Geek Squad has all the tools to ensure our phones are in working order.
I would recommend this to a friendRated 5 out of 5 stars
Super great staff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best buy team were extremely helpful!!! The young man spent about 1.5 hrs helping me transfer data from 9yr old phone to this one
I would recommend this to a friendRated 5 out of 5 stars
Helpful and friendly service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson that helped me was friendly. The transfer was quick and easy. I was glad to have someone help me that had more experience than me.
I would recommend this to a friendRated 5 out of 5 stars
Hallie and Zane did a great job!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hallie and Zane did a great job in helping me with the data transfer! they went above and beyond to get it done!
I would recommend this to a friend