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Customer Ratings & Reviews

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Customer reviews

Rating 3.3 out of 5 stars with 306 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

56%would recommend to a friend

Customers are saying

Customers recognize the attractive colors available for the Silicone Watch Band for Fitbit Versa 3 and Fitbit Sense. However, many customers expressed concerns regarding the band's durability and its tendency to get dirty easily. A significant number also reported issues with the fit of the band on their Fitbit devices. While opinions on price varied, these concerns about durability and fit overshadowed positive feedback on color.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 306 reviews
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Cheap for a reason

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after a month and i lost my fitbit. Luckily i did find it but that isnt acceptable.

    No, I would not recommend this to a friend
    • Brand response from Modal Customer Support
      Posted .

      Hello Matt. Thank you for taking the time to leave a review on Modal™ - Silicone Watch Band for Fitbit Versa 3 and Fitbit Sense. We understand that what happened is really upsetting. Good thing that you were able to find your fitbit. Please contact us to check you warranty coverage for this unit.
      Mary II Modal Customer Support BBY-ExBrand_Modal

  • Cons mentioned:
    Durability
    Best Buy Employee

    Rated 1 out of 5 stars

    keep BREAKING!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Band are weak, snaps really easily....had to change out a few times

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. A little difficult to get off yhough.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My only option in store.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lite pink picks up all other colors. the band looks dingy.

    No, I would not recommend this to a friend
    • Brand response from Modal Customer Support
      Posted .

      Hi LoraJ,

      It has come to my attention that you were not fully satisfied with the purchase of your Modal™ - Silicone Watch Band for Fitbit Versa 3 and Fitbit Sense - Sandy Pink (MD-FV3BSPS). I'm sorry that the product didn't meet your expectations, as Modal always strives for the best customer experience. If you need further assistance, please feel free to contact us via email or call our customer service at 1-800-499-3402 Monday to Saturday, 8 a.m.–9 p.m. CST.

      Shai | Modal Support
      https://www.bestbuy.com/modal BBY-ExBrand_Modal

  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watchband fell apart in less than 2 months. A waste of money

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit Band

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, great price and love the new band for my fitbit!!

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Broken band

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This band lasted than month and it was broken. I would not advise anyone to buy this.

    No, I would not recommend this to a friend
    • Brand response from Modal Customer Support
      Posted .

      Hello MrE1. Thank you for leaving a review on Modal™ - Silicone Watch Band for Fitbit Versa 3 and Fitbit Sense - Black. I know how upset you are after getting a product that did not even last longer than expected. Please contact us through the phone number 1-800-499-3402 so we can check on your options.
      Mary II Modal Customer Care BBY-ExBrand_Modal

  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    $4.00

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Band didnt fit. It kept popping off. Had a cheap feel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good band, plastic attachment lip needs help.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Band broke after 2 days. The plastic lip that clicks into the Sense 2 appears to be a weak point, as that is what broke off and will not stay clip in any longer. Like this style of band over the original that comes with the Sense 2. Have not had a chance to take back to store for replacement. Not sure a replacement will be any better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fitbit replacement band

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t fit my Fitbit. Salesman didn’t know what he was talking about

    No, I would not recommend this to a friend
    • Brand response from Modal Customer Support
      Posted .

      Hello Nonfitting,

      Thank you for taking time to share your feedback. We do apologize if you are having issues with one of our products. We appreciate for bringing this to our attention. Kindly send an email to www.modalproducts.com/support.

      Modal Support,
      Merjorie
      www.modalproducts.com/support BBY-ExBrand_Modal

  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Fit Bit replacement band

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poorly made. Broke after 3 weeks. I will not purchase again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Worst color

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was dirty ever since the store clerk put it onto the watch

    I would recommend this to a friend
    • Brand response from Modal Customer Support
      Posted .

      Hi CamilleL,

      Thank you for writing a review about our Modal™ - Silicone Watch Band for Fitbit Versa 3 and Fitbit Sense - Pure white. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.

      Modal Support
      Marites
      www.bestbuy.com/modal BBY-ExBrand_Modal

  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t fit my watch even though the white one just like it does

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wristband

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it was too big I would stay connected inside the watch

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. Great price. Since it's an old model the prices are low

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old-style watch band is sturdy and secure

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's sturdy, and secure. The holders don't slide easy so you won't have anything fall or poke out, either. If you're looking for a no frills traditional-style band, give this one a shot.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Evelyn Eidell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The band did not fit my watch even though a sales person looked it up to make sure it was the correct one. I had to return it a day later and the store manager was able to find a package of ones that fit my watch. I appreciate is help but i did have to pay three times the amount i paid for the 1 band even with a 10% discount.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stick with the original band

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This quality is bad broke day one. Band pulls out of the watch easily.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's a wrist band, don't get too excited.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. It's a silicone band. It's not fancy. I do like the latch versus the one that the Versa 3 came with. That one slipped under the skin and would pinch a lot. This is a good upgrade. Cheap too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for FitBit Sense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The packaging says that it is for a FitBit Sense, but that is not accurate. I tried putting it on my Sense before leaving the store and the bands always popped right off. Customer service tried and neither person could get them to stay. Don't waste your money.

    No, I would not recommend this to a friend
    • Brand response from Modal Customer Support
      Posted .

      Hello Fluffystuff,

      Thank you for the feedback. We would like to extend our sincerest apologies if we did not meet your expectation towards the product.Rest assured we are working to improve this product. For any questions,do not hesitate in reaching us at https://www.bestbuy.com/support.

      Modal Support,
      Merjorie
      www.bestbuy.com/support BBY-ExBrand_Modal