Customer Ratings & Reviews

The protection appears to be good but doesn't cover lost or stolen

It guves you save heaven to live tension free and use yoir phone. Service is great and best buy is one stop solution compared to original brand

It never hurts to have coverage on electronics. I usually opt put of these coverages but decided for certain devices its worth it. Especially when a cellular device fix is usually almost as expensive as just purchasing a new one.

Not sure if it's worth the money. I haven't had any issues on anything that I would need to use the Geek squad. I guess it's good to have though. Especially for someone that isn't real tech savy.

never needed to use it but it's worth the piece of mind to have something backing you up just in case there's an accident. Makes sense for *certain* fragile, high priced items that have spotty warranties from the manufacturer.

This plan is great ,i think that as long as the phone lasts for a year should be okay.

The geek squad is the best. The employees purchasing insurance were so helpful and caring. Great group of employees. No one can beat BEST BUY.

Geek Squad was set up to improve the efficiency of Best buy. this has proved right in many ways. i experience a seamless support when i needed their assistance. i encourage everyone to patronize the service. Tons of rest of mind whenever you spend any significant amount that requires back up.

Purchased this place just in case of unexpected accident, but have yet to use it. I have needed to use it for the past 30 days but the closest best buy store/location to me is over an hour away and they need me to come into store to show in person to verify identity before they can proceed with hopefully fixing my device. It's more difficult to find a way to somewhere of that distance when you don't have a vehicle/can't easily find transportation to get there and back... especially on limited income.

Team members helped me sign up for monthly protection for my new phone after the salesman that sold me my phone said there was only yearly protection and tried to push their credit card.

I made the mistake of not getting the coverage for my Samsung Galaxy S20 +. When I replaced that phone with my new Samsung Galaxy S21 + I bought this coverage. I don't know how good it is but I wanted it Just In Case!!

Over the past 15 years, I've always had GS on speed dial; & they've NEVER let me down. My team often went well out of their way to do what they didn't have to do. Intellectual, knowledgeable about their specialty as well as any out of store processes that may take place; all around on point. Every time.

Needed to clean and enstall new WebRoot. At first, it was not working. OH NO! Lord give me a couple more years on this MAC> I need help. why? I moved my wifi connection and voila. Never jump to conclusions even though your old. I am old. I need grandchildren's help.... or Geek Squad.

I GOT THE INSURANCE JUST IN CASE...AND NOW IM GREATFUL I DID MY PHONE ACCIDENTLY FELL FROM TWO STORYS HIGH AND SHATTERED IM GLAD I HAVE AN APPT AUG 8 HOPE I CAN GET IT FIXED

Price was ok. never really had to use them other than a replacement.

Geek Squad protection has always been veey good. The only drawback us if you loose your phone and having to have ut replaced, witout a piece of the phone they didn't use to replace it

The agent took time to let me know what they could do and how they would handle it

It's a great phone cover and the collar and it feels like good rubber

The geek squad offered me great service, initially I was a little unsure of their level of knowledge, but I quickly came to realize how professional and skilled they are. I’d recommend BB Geek Squad for all your service needs.

I purchased the protection plan just in case l drop it and the screen breaks or anything else that may go wrong. It also covers it if I lose it too. Hopefully I won't have to use it..