Customer Ratings & Reviews

Its needed specially for a high cost phone. At least for the dirst 2 years

Best Buy salesman up-sold this warranty for new replacement at time of purchase of the Samsung-Android Note 20 Ultra 5G 512GB phone. When I went to make a claim I was told that the warranty service did not provide a new replacement; a refurbished phone would be sent via mail in about a week. I was told at that time that my 2 year plan would still be active on the refurbished replacement phone. I later received an email stating my plan was canceled and when I called to question the cancelation I was told I would be sent an electronic card in the amount of $1499.99 (not including the tax I paid on the original phone) in lieu of a replacement. I asked about my 2 Year Geek Squad Plan and was told that it was canceled and considered fulfilled. I was LIED to twice by Best Buy associates in Murrieta, CA. No replacement phone is on the way, there is no option to purchase the same phone from Best Buy, my plan has been canceled, and the electronic card does not include the taxes I paid on the original phone. This means to purchase another phone I would have to pay taxes (that I already paid) and repurchase a warranty plan. Had Best Buy associates in Murrieta, CA been honest and upfront about this policy I would not be upset and writing this review. Conclude my negative review is for both the Geek Squad service AND Best Buy in Murrieta, CA.

Nice sense of security to have a samsung galaxy. Always nice to not pay full price.

I'm a little disappointed because I had to pay a deductible for this when I used it. I didn't know that when signing up for this Great service though, I got a full refund, and fast too.

Nicer Samsung s24 product. Will definitely buy ait

Thank goodness I haven't needed to use it, but like other insurance it's there in case you do.

Geek Squad is worth the money for my protection on my phone. They are always willing to help me with any questions

Purchased this place just in case of unexpected accident, but have yet to use it. I have needed to use it for the past 30 days but the closest best buy store/location to me is over an hour away and they need me to come into store to show in person to verify identity before they can proceed with hopefully fixing my device. It's more difficult to find a way to somewhere of that distance when you don't have a vehicle/can't easily find transportation to get there and back... especially on limited income.

purchased a new phone..spoke with Todd in Port Arthur..Awesome personality and very informative and helpful.

gave us back store credit for a 2 month old phone that died, lost my $5 credit rewards in the refund.

Nice to have just in case you have that accent you don't plan on having.

Super useful if you are one to break your phone. The replacements of breaking a phone by accident is great. You can have no worries while having this protection. Has saved me before.

I GOT THE INSURANCE JUST IN CASE...AND NOW IM GREATFUL I DID MY PHONE ACCIDENTLY FELL FROM TWO STORYS HIGH AND SHATTERED IM GLAD I HAVE AN APPT AUG 8 HOPE I CAN GET IT FIXED

I have never used it and I hope I don't need it, it is excellent to have your cell phone insured

The geek squad offered me great service, initially I was a little unsure of their level of knowledge, but I quickly came to realize how professional and skilled they are. I’d recommend BB Geek Squad for all your service needs.

So far so good! Haven'tt had a problem yet with my product but have used Geek Squad for other appliances and they've been great

Not sure if it's worth the money. I haven't had any issues on anything that I would need to use the Geek squad. I guess it's good to have though. Especially for someone that isn't real tech savy.

We love Geek Squad protection. It lessens our anxiety just knowing that they are always there just in case something happens to our electronics.

It never hurts to have coverage on electronics. I usually opt put of these coverages but decided for certain devices its worth it. Especially when a cellular device fix is usually almost as expensive as just purchasing a new one.

Geek Squad was set up to improve the efficiency of Best buy. this has proved right in many ways. i experience a seamless support when i needed their assistance. i encourage everyone to patronize the service. Tons of rest of mind whenever you spend any significant amount that requires back up.