Customer Ratings & Reviews

the price is way above the value of services of the geek squad because of that I start buying from Samsung directly.

I bought the protection for my daughter's new phone. She dropped it and it cracked. They then informed me I would have to pay a $200 replacement fee. I only paid $300 for the phone. I had no idea of this and when never informed when it was sold to me. Best Buy did a great job of refunding me the cost of the plan as I did not want it any more.

was pointless to purchase this since It was a new product. and had a warranty

Always have to schedule with them Some days full others they work with you overall it’s ok service always room for improvement.

I wish this worked for my Google pixel. I was not aware that Google pixel can't be fixed with this accidental damage plan so I just have to pay my deductible to get a whole new phone. Not exactly what I had imagined it was.

My phone hasn't acted right in over a month and they do not have any stores in my area that works on my particular brand new phone that I paid extra insurance for I have to drive all the way over to carry 40 minutes there 40 minutes back

Looking foward to used it and see how well it can be

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Hard to get them scheduled in a timely manner they seem to be short staffed

I definitely recommend you get the insurance but it doesn't always cover some things and you always usually pay a deductible

It's just insurance I don't know why it's asking for a review

Just another way of jacking up the price. Most repairs are covered by the basic warranty.

Called to use the protection plan because the charging port broke and was told there is an additional service fee of 19.99 to have the phone replaced. So basically I probably just paid the wholesale cost for a new phone. I bet the plans for other electronics have the same fee but I would imagine higher.

My payment method was not pn the card i was told it would be on, so when i had to get a new debit card due to fraud being done on my card, the payment for my geek squad protection plan wasnt paid. No one emailed me nor did anyone call me to inform me so we could fix the problem. I was told the geek squad protection plan payment would be paid with my Best Buy credit card. It wasnt and was coming off my debit card, i had to get a new debit card and didnt know my geeksquad protection plan wasnt being paid and noone reached out to let me know and fix the issue so my plan lapsed and i now have no coverage on my Samsung Galaxy S23 Ultra.

This is needed with anything electronic I buy. I always end up breaking and smashing the expensive stuff.

Only gave three stars because we just got the phone and hopefully we do t need to use the geeek squad

The agent helped us transfer contacts and pictures! However she wasn't especially nice or helpful.

Not sure haven't had to use it. A little expensive side... Not sure if i will need it

I got this with my new laptop. I have not had to use it. But got it just in case because accidents happen.

It's expensive but totally worth it if you're clumsy with phones and spend more than $200