Customer Ratings & Reviews

It’s a good product I would recommend to anyone...

Had a problem with my Samsung S-20 FE last week, took it to my local Best Buy since I had purchased a two year coverage plan for $180 (including tax). Employee ordered a replacement phone. I told him that since purchasing the phone I had switched carriers from Sprint to AT&T (still using the same phone I purchased at Best Buy) when I noticed he was ordering a "Sprint" phone. He told me "no problem just call Sprint they will unlock it and if they cannot bring it back here and we will." I got the phone and called Sprint, was working with their support people (got moved to a supervisor) and after an hour they told me they could not unlock it and I should take it to Best Buy for help. Went to Best Buy the next morning and was told by the same Geek Squad and the store general manager that there was nothing they could do for me. They called corporate who told them that they could try ordering yet another phone but it too would be locked to the Sprint network. Apparently Best But does not think you should be able to switch carriers. in the end the only thing they would do for me is refund the $160 I had to pay to get the new fund and a small portion of the coverage plan ( I had asked for a full refund since they did not fix the problem like they promised). In the past I have purchased coverage from them for several products, but after this experience i do not think I will ever do that again.

great protection. It make me feel safe in many ways

The protection plan is a bit cheaper than with my service provider.

Ahahahahahahahahahahahahahahahahahahahahahahahahah

I would recommend this to anyone with any electronics.

Very nice I did like this because I got on sale nice

I always buy the geek squard plan for peace of mind

Good to have in case something happens to your device

this is the best protection plan that money can buy

Didn't need to use the phone protection so not sure if it's easy or hard to get things done. But it's the better price of what's available on the market. I'm torn if I'd recommend to a friend (if there was a maybe box, I'd check that instead).

Could not beat the price and all that is covered in this plan.

this package is a great investment for my big investment

Better protection plan then, the one offer by Verizon.

Geek squad protection is the way to go for insurance

They could not fix my phone and I had the pay extra money to another company to fix my phone.

Good peace of mind for protection plan. However, the deductible of $150 exceeded the cost ($100) of the mall store to replace the oled.

I can not give a positive or negative review, as I have not had to use the service. My hope is that it is worth the cost.

POINTLESS! I cracked my screen so attempted to make a claim with Geek Squad. Got to the store and was told that it would be a $199 charge and I'd receive a refurbished phone in the mail in a few days. This is inconsistent with what I was told over the phone. On the phone (with the Geek Squad service center) I was told it would be $69 for a screen repair. Well, in Rochester the Best Buy locations are not Samsung certified, so they can't replace the screens (they have to do a replacement). I said no thanks, I'll find another place to have the screen fixed. I was then told that doing that would void my Geek Squad protection because I would be getting the device serviced by an outside party. ARE YOU KIDDING ME? So, because the Best Buy stores in my area are not Samsung certified it means that I have to pay an additional $130? ABSOLUTELY NOT! Save your money and skip the Geek Squad protection plan of you're in Western NY.

I returned mine because by the time I pay for the plan plus deductible I could have just bought another phone or a screen. Don't get me wrong I have payed for plans before but not thus time.