Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 2433 reviews
(2,433 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
good for high cost products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not good for the products which has high decpreciation.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not satisfied with the phone or the Geek squad service. I would not recommend it for small purchases
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
poor service from geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no honest solution for my questions regarding the battery fast drain
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money! Will never buy again. Pay $90 for protection plan to only pay $90 again to get it fixed.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
unneccessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unnecessary for my personal situation. It would be useful for someone without a warranty
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
no information about my warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i never receive any information about my warranty from geek squad
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not make this purchase I believe it was my son with the same name except for he's a junior
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
not as sold
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not cover broken screen. Had to pay 300.00 fee to replace phone.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my soul so I wasn't able to fix it since it was broken
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't happy that my protection plan was not refined
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
SHOULD REPAIR MY PHONE FOR FREE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER OFFER ME PROTECTION IF THEY DID I WOULD HAVE GOTTEN IT.
This review is from 2 Year Complete Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Neglected customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible phone service for insurance i am super mad
This review is from 2 Year Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cell protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No was what I was trying to cover theft and lost instead was damage protection
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
TheWorseEverAssholes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suck big time. And I mean really really really suck . Try at your own regrettable risk
This review is from Monthly Complete Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Damaged Property
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not make this appointment due to an unresolved issue with the Woodmore Town Centre store.
This review is from Monthly Complete Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for sharing this with us. We're sorry to hear about your experience so far. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Help with protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it for 219 have issue with it being under my account jow do i use it
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No comment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to pay a deductible. Really...................
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
bad sev and sell of goods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1yr ADH 300-349.99 phone not pace of mine or time crake srenn and phone is unussebel
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Protections are wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They make you at ease and hope the protection is worth what you paid for it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
have not used it yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have not used at all. hopefully nothing will happen to it when it runs out.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. If you have any questions or concerns regarding your plan(s), please call us at (800) GEEK-SQUAD or (800) 433-5778.