Customer Ratings & Reviews

Good plan but confusing. We were glad we had it when the phone screen shattered after a 6 inch drop onto linoleum.

Great to have in case of a accident or if you havve a problem

Online pickup was smooth and quick. Polite and Professional staff.

So far so good. We haven't really had much trouble with my phone but having the Geek Squad as backup is very reassuring. They are there when we need them.

Best to have it not need it and need it and not have it. My family and I love getting the warranties. It is refreshing to hear that we have an allotted time to be worry free for so many items for an extended period of time. thanks Best Buy.

They were consistent in keeping me notified of any changes to my service and reminding me to keep service active. Even after my service was postponed due to lack of payment, they still covered my device and kept me updated

I returned a phone because was the speaker not working properly, and I get the full amount of money back of the phone but they keep the full amount of the protección plan, need to know if that is correct ven if I just used couple weeks of the serviced!!

I did initially purchase this when I got my Samsung S10+, but I am very careful with my phones I generally I decided I did not want to continue after 2 months. IT WAS CHEAPER THAN my phone carriers price. BUT ULTIMATELY THIS WAS NOT A SERVICE I NEEDED

A must when purchasing expensive products from Best Buy. I love the ease of returns and exchanges with this program. I highly recommend and you won’t regret it. Always check your account to ensure your Geek Squad is up to date.

A must when purchasing expensive products from Best Buy. I love the ease of returns and exchanges with this program. I highly recommend and you won’t regret it. Always check your account to ensure your Geek Squad is up to date.

I have been using Geek Squad for some years now, it their services are great, I loke my phone protection services

For 2 years, I don't have to worry about any damage for my phone. I recently cracked the screen on my phone and it came up to $229 just to repair the screen. At that price, you might as well buy a new phone. This protection provides me insurance for further problems.

Easy , fast service , good attention , effective

Definitely worth it already got a replaced phone and my screen cracked it's kind of a no-brainer Best Buy warranties are awesome

While I had Total Tech, everything was fine. No worries.

Very glad I have the Geek squad protection. Reached in my truck to grab my phone not realizing it was still plugged in and crash to the ground. Called best buy and they had a new phone to me in 2 days. Sent the old one back to them. Very easy process.

Its always great to have extra protection service. Glad I got it!

Service was pretty good , fast and curtious. Geek squad service representative was knowledgeable.

My phone was stolen tried using the protection plan i paid for. Did everything they said i needed to do, and believe me i got the run around on that! Anyways theybsaid they would replace it within 10 business days waited 14 called back they gave some excuse they cant find a replacement phone to send so they would send a voucher for me to purchase a new one. Its been almost a.month still nothing and now when i call they keep transfering me to different departments until finally they hang up on me. This extra protection is a complete WASTE of money and i will never purchase a phone through best buy again!

The agents was very helpful and kind towards me. I love the costumer service they provided.