Customer Ratings & Reviews

Bought it for my son's phone. He has gone through 3 phones in the last year, so it was a no brainer

I have the Geek Squad for my phone and like the peace of mind that my phone is covered by this plan.

Excellent Experience with Greek Sqaud. I suggest you to especially protect your phone. Mark and Miguel give me Excellent service.

Really great purchase for those cool have a lot of wear and tear with their daily Electronics. The theft protection addition to the plan is in my opinion the best feature that The Geek Squad offers

Its good to have insurance on your phone , If you break or lost you save money if you have the insurance .

These guys are always so helpful. I appreciate that they were able to solve my problem and help get my phone replaced

Geek squad is the one of the best things to have if you want EXCELLENT overall protection for all your devices. You can never go wrong with this service.

Tried to get my phone fixed while under warranty, show up at the store and they say "sorry, our computer says it expired on the 1st" but I told them I verified it was good thru the 4th when I made the appointment because that is when I actually RECEIVED the phone (you can't start a warranty on a product a customer hasn't received yet - but apparently, BB does!). Store manager told me to call the 800 number to get the date in THEIR computer changed as they can only honor the date that they see, NOT the actual date you receive your item purchased. I call the number - get disconnected 3 times, finally get ahold of the Billing Dept (was told they were the dept that can "extend" the warranty (extend it to the actual date it should have been in their system!). Was told all was good, got a case number, was told I'd have an email with my new warranty end date within 24 hours....and here I am OVER 24 hours later writing this review. WHY now? Well, you all know things are gonna change when I call again so IF by any chance things are all good when I call, I didn't want to give a great review when all I got was the runaround. BB customers NEED to know what they will deal with when they pay hundreds of dollars for this kind of service! Unbelievable!!

It is important when you buy expensive phones. I have Samsung note20 ultra 5G. Got water damage. Didn't have protection plan.

Im glad if anything happens i have protection on my laptop

It's best to always have insurance for accidents. My kids always find ways to crack phone screens.

I love getting the one year protection. Accidents happen!

Excellent and quick services! My computer wasn't working correctly in the middle of the pandemic, but they could fix it in no time.

Purchased geek squad protection on all my phones i buy and have used it more than once very easy and convenient

Geek squad is great. I have used them before when I damaged my phone. They have me a free replacement!

I bought this protection on all my stuff that are expensive because I wanted protection from bestbuy since they are sometimes known to sell used product (disguised as brand new and unsealed)

Bought phone for my 9 year old nephew, glad I purchased the warranty as his phone screen cracked. Received great service.

Great service They help you in every way Excellent

Great speed, phone moves with 5g service way quicker & comparable to more expensive galaxy phones

Yes I love it the times I have gone into Best Buy i have had great experiences definitely good customer service