Customer Ratings & Reviews

I purchased the protection plan for peace of mind. Plus Geek Squad helps with questions or concerns. I hope that i don't have to use my protection just like car insurance.

You just never know when your technology needs protection! Better to be safe than sorry, so invest in it now. The extra money upfront is worth it later.

Great purchase if anyrhing happens to my phone its protecred so now i would only have to pay 200 dollars instead if the price of a new phone

Although rare, my interaction with the Geek Squad warranty service has always been positive with a clear effort to provide a positive customer experience.

Plan and. Payments in insurance say this. Coverage under your Plan will continue and you authorize Best Buy to charge your credit or debit card. But I can't use a debit card to update payment info it needs to be a credit card! Why? They say there willing. To wait while my credit card comes in the mail. Since it was stolen Still its Frustrating .

I feel perfect my life going on peacefully because of safety

Whenever you get a new phone or tv I definitely recommend getting the Geek Squad insurance plan. It's totally worth it.

Amazing service. When the phone doesn't work Geek Squad is quick to replace it. No issues

I never needed to use their services for the particular device I insured, but it's good to know that I had protection if ever anything happened to my expensive device.

So what can I say having extra protection is awesome. My husband & boys are sooo clumsy that it’s always a must to put protection on their things !! Phones , tablets you name it

this is a one year protection plan in which i purchased in case the item in which i purchasedb something went wrong i would be covered

Geek Squad is a great service. I have had many great experiences with ALL of the agents.

I feel good I have it.Hope I never have to use it.

Good gggggggggggggggggggggggggggggggghgggggggggghg

The cell phone was very high quality and work well

Haven't had a reason to use my warranty, but I'm happy I got it.

I was charged over $200 on replacements for broken phones that were supposedly covered under the geek squad protection plan. The second time I went in, I waited over an hour despite making an appointment that I arrived on time for, only to be told that I had to come in the next day because the geek squad representative didn't enter the information correctly and couldn't correct the replacement that day. One of the employees that was helping me had to leave because his shift ended and he told me the replacement was free because the phone being replaced was less than 30 days from receipt, but the next employee told me that this was not possible. I got the sense that this was totally not worth it and that I could have just bought a new phone with the amount I spent on the protection plan and the replacements. The geek squad employees aren't able to repair the phone, all they can do is process replacements.

this device works great, worth the price tag. Would recommend.

My phone had a cracked screen and was resolved instantly.

Good to have the protection on my phone. I always take the warranty because you never know