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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2432 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 2,432 reviews
  • Rated 5 out of 5 stars

    spuckea2021

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone screen had Crack. They recommended replacement and handled the paperwork. It was about 2 days and phone was at our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my lost cellphone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service from Geek Squad, by Best buy. Its worth for costly devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't bother with phone "repairs"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minus the huge mess up with using up my warranty and leaving me without a phone for a week because they didn't make sure a replacement phone was at the store beforehand...I guess they're helpful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has great protection plans with any products that Best Buy has and they never disappoints me at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy for a new phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant Go Wrong with the 2 year review! These phones are too easy to break and are with us wherever we go, just buy it and thank yourself later!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement of broken phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help on previous phone's very informative slot of help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had need for this as of now. However, I know that I will receive excellent, professional service if the need arises.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good I just wish my phone was covered if lost or s

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost and stolen protection is always a must when u have kids. My son is forev ever losing phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad protection plan has always paid for itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Z flip 5 g

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very misleading and hard to find infi o. Hiw to fix my phone which is protected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice service, don't have to ship your stuff some where and wait forever. So far I am happy with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They informed me of everything that is covered. It makes me feel more confortable knowing that if anything happens they will fix or replace the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These plans are great, I will always buy new phones from BB if I can just so I can get these plans instead of the protection insurance through carriers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Can't Live Without It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best value of all warranty support contracts. The service out performs the cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They replaced my galaxy z fold 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about Greek service. They respond and work with you .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handy Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has come in handy for me. I have dropped my phone in the pass and damaged it. Geek Squad come to my rescue and replaced my phone with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the place to shop for phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For my fhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is Great product my cell new by happy tanks best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan-Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this as a safe guard in case I drop the phone, I hope not but one never knows-I get tired and their the phone goes on the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection u could get especially if u have a accident with your phone....i have used this before and always a great purchase.

    I would recommend this to a friend