Customer Ratings & Reviews

Its a great service, they answer your calls fast and help you out, only problem i had was that at the store they failed to mention i had to pay $250.00 when i lost my phone and had to get a new one. I thought the phone was covered with the initial payment

This is a great product, i would definitely recommend it.

Better to have protection than sorry. They replaced the screen if its cracked or give you a new phone.

Great extra protection in case of drops, cracks...they replace

Great phone! Easy to use. Love the stylus and camera quality.

Worked wonderfully definitely recommended if you’re looking for something on the cheaper side

My phone cracked and they fixed it up for me. Great service

Very inexpensive insurance well worth it $ 1,500.00 do yourself a favor put as much insurance as you can on your gear.

Good security to have on technology items today. Seems to be quality insurance.

Did everything in a timely manner, communication skills on point

I have yet to use this for my phone but I get this service for my other devices and its pretty easy to get a replacement

Purchased geek squad protection in addition to cell phone. Returned phone after it failed without any hassle.

As delicate as some of these mobile phones can be, it's great to know that I have a bit of extra protection just in case.

I'm happy and relieved I got the GSPP, it gives me piece of mind that I have the insurance incase anything happens to my device.

I bought this and haven't used it yet. But when I do it going to be because something went terribly wrong.

Peace of mind. I don't have to worry about a mishap, because geek squad gets ne covered.

Not worth the time or money. Cost you more money for them to replace the phone that you already paid for the protection plan on. After the phone mic went out, we went to best buy because we bought a protection plans so it's supposed to fix the problem right. Wrong not only will it take 5 to 7 days to receive a new phone We need to pay an additional $40 just for them to send it to us. No 5 to 7 days may not sound bad but we bought the phone in store not online we're going to be without a phone for almost a week and $40 more out of pocket. Granted we already paid $60 just so we had the right to come and use their protection plan. Unfortunately this isn't the first time we've had this problem with their protection plans. Somehow we always lose money from what the base prices that we paid for after being told that no matter what if something happens to the product we're going to get the amount that we paid for it when we purchased it. After trying to claim it on multiple items every time we get chipped and they get more money out of us just so we can have the item close to what we originally purchased. So in truth you're better off not to buy the protection plan and just plan that you're going to have to buy a new one when something happens. Because you're just going to waste your time arguing with them and they're going to get more money out of you.

Can get help over the phone or in person. Always friendly and positive.

This is the best tech support ever!!! This is a must have for all computer owners! Highly recommended !!!

Protection plans always come in handy as you never know what will happen. Better to have and not need.