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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 542 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 542 reviews
  • Rated 5 out of 5 stars

    fantastic

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection is a fantastic option, as it offers robust coverage for your item, protecting you against a wide range of potential issues. Whether it’s a defect, malfunction, or accidental damage, you can rely on the warranty to have you covered. What sets it apart is the ease of the claims process—submitting a claim is simple and straightforward, ensuring a smooth experience if you ever need assistance. With this level of protection and convenience, the Total Tech warranty is an excellent way to safeguard your tech investments with minimal hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not want to do without Best Buy protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice laptop to buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP laptop is a very nice and quick by. I use it to watch my videos and apps nothing major basically a small television if you will I have no problems with it. Nice color and enjoyed every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super beneficial

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in clutch for a cyber attack situation and love the staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It helps

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oops I spilled it again get it for protection from the wolves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good knowing that is anything happens to any of our electronics, we are covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my lop top. It has all these cool options that’s makes it very convenient to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you work from home and you need some protection for your laptop this is the plan

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Monthly Best Buy Protection (up to 24 mo.)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Monthly Best Buy Protection (up to 24 mo.) Monthly Best Buy Protection (up to 24 mo.)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    was charged 30$ Despite being a total tech member!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please note that sometimes when they feel like it there is a 30$ charge for repair see my image

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely to have

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a great experience with Best Buy’s Monthly Protection plan. For a very low monthly cost, it adds real peace of mind knowing my purchase is covered if something unexpected happens. I especially like that it can include protection for accidental damage, hardware failures, battery issues, and normal wear depending on the product category. Claims are also convenient since you can bring the item directly into a Best Buy store and get help from their team. It’s a smart option for anyone buying electronics who wants to avoid expensive repair or replacement costs later. With strong customer ratings (around 4.7/5 from hundreds of reviews on this listing), it’s clear many others feel the same way. Affordable, convenient, and worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guaranteed Fix

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to take my Dell laptop here every so often due to my partner messing with my device. And no matter what he does it seems like GeekSquad saves the day. I like how they manage to recover my files every single time! One dislike is maybe how long you have to wait to pick it up but it’s so worth it!!! For the amount of times I have to bring my devices in for repair it’ll saved hundreds and hundreds of dollars if I was to pay for repairs individually by themselves….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value for a family

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy protection plan is great for our family. Multiple Chromebooks for school and multiple phone lines. It’s great having the peace of mind that I just need to drive to Best Buy and they are going to help me take care of the issue. Having longer return periods has also been really helpful for early shopping and picky teens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yep its protected

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, at least its supposed to be protected. Its the kind of protection that is great unless you actually need to use it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    You WONT find a BETTER protection plan than this!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no joke about Best Buy's Total protection plan! I recently purchased a lenovo yoga 9i laptop. If you dont know about this computer,( ill just say its a very pricey device) After only about 45 days of owning it i had a terrible freak accident and my yoga 9i was totaled. I called best buy and made an appointment. After bring my damaged device to them and learning they couldnt repair it, they told me it would be replaced! And it cost me $0!!! Absolutely incredible. I thought i was certainly going to pay something for a replacement... I paid nothing. I got a brand new computer right there and it hardly took any of my time. Im still to this day astonished by how simple and quick i had my laptop again. They really mean what they say when talking about best buys total protection plan! You wont find a better deal anywhere else. I have commited to buying any and all of my electronics from Best Buy now and moving forward! Thanks Guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Havent used it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it but glad I have it have several products that are covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stress reducer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has come in handy many more times than I would have thought

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A MUST HAVE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's face it – life happens. Your brand-new tech baby might get dropped, spilled on, or mysteriously stop working the moment your warranty ends (because of course it does). That's why adding Monthly Best Buy Protection (up to 24 months) at checkout is a no-brainer. Imagine this: You accidentally drop your new gadget while showing off your questionable dance moves. Without protection? Panic. With Best Buy Protection? A quick trip to the store, and you're back in business without breaking the bank. It covers repairs, replacements, and even accidental damage. Yes, even that coffee spill that you swore you'd never let happen again. Plus, Best Buy’s legendary Geek Squad is always ready to help, so you’ll never feel alone in your tech struggles. Don’t be that person paying full price for repairs later. Add Best Buy’s Monthly Protection Plan at checkout, because life is unpredictable, but your tech protection doesn’t have to be!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Review: Monthly Best Buy Protection Plan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Monthly Best Buy Protection Plan is a service offered by Best Buy that provides extended protection and coverage for various electronic devices and appliances. Here's a brief review of this monthly plan. Coverage: The Monthly Best Buy Protection Plan offers comprehensive coverage for a wide range of products, including laptops, smartphones, televisions, home appliances, and more. It protects against accidental damage, mechanical and electrical failures, as well as normal wear and tear. Convenience: One of the key advantages of the Monthly Best Buy Protection Plan is its convenience. Instead of paying a lump sum for an extended warranty, you have the option to pay a monthly fee, making it more manageable and budget-friendly. It also simplifies the process of warranty management, as you don't have to deal with additional paperwork or worry about expiration dates. Claim Process: Best Buy has a straightforward and user-friendly claim process for the Monthly Protection Plan. If your covered product experiences an issue, you can easily initiate a claim online or by contacting their customer service. They aim to provide efficient and hassle-free solutions, including repairs, replacements, or reimbursements. Coverage Length: The Monthly Best Buy Protection Plan offers flexibility in terms of coverage length. You have the option to cancel or renew the plan on a monthly basis, depending on your needs and preferences. This allows you to adjust your coverage based on your changing requirements, which is particularly useful for short-term protection or when you upgrade your devices frequently. Value for Money: The Monthly Best Buy Protection Plan provides good value for money, especially for those who prefer the flexibility of monthly payments. The plan's pricing is generally reasonable, considering the coverage and convenience it offers. However, it's essential to assess your usage patterns and the cost of the plan over time to determine if it aligns with your specific needs and budget. Overall, the Monthly Best Buy Protection Plan is a convenient and flexible option for those seeking extended protection for their electronic devices and appliances. It offers comprehensive coverage, a user-friendly claim process, and the freedom to manage your plan on a monthly basis. However, it's important to carefully evaluate the cost and assess whether the plan aligns with your individual requirements before making a decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best prices hands down

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy stuff from bestbuy all the time and never had any issues they have best prices and if they dont they price match it u cant lose saved so much money its definitely worth it to be a member

    I would recommend this to a friend