Customer Ratings & Reviews

I haven’t had them to my home yet to fix my new laptop, but I do know you have to wait almost a month to get a appt which is really a long time. Which is where I’m at now, waiting…

Geek Squad incompent - very rude experience with Geek squad - department needs to be disbanded

can't make an online appointment. The access code never arrives after trying multiple times.

I wish that i would have chosen something more user friendly.

We bought a faulty laptop and purchased the Best Buy protection plan. Within a few months, the computer is completely non functioning. Geek squad diagnosed it as complicated hardware issue after two attempts to fix it. Best Buy protection plan only protects Best Buy, not the customer. They couldn't care less about the customer. The manager offered no viable solution to replace our laptop since we purchased a broken one (other than to send it off for further review which we were not comfortable doing, we felt that solution was not an acceptable option). I wasted my money on a faulty purchase and a protection plan. Best Buy does not care. I was an excellent client with over 35 years of purchases. Will never shop at Best Buy again- they have NO customer service.

I do not recommend buying this, I bought it and also got a credit card with the phrase, " you'll get a $100 credit to use whenever you want." Only find out when I went back to get a printer, that it doesn't exist. I was told, just call this number and they will straighten it out. I callled spent 10 minutes waiting, and then I got India on the other end. I told my issue and was put on hold for 20 minutes and then it dropped. I've been dealing with this for 3 days trying to get my emai corrected and trying to fix this issue. Im done!

17 hours on the phone with tech support, as the agent learned how to solve the problem did not make paying 200 a year seem equitable... training needs to be stepped up, and when a computer owner is not ignorant of basic problem a faster escalation to more technical savvy techs needs to make this worthwhile. Stop making customers waste incredible amounts of time texting with people who don't know how to do anything, and enable connection to actual tech support faster.

The power cord went bad on me I got it during the black Friday and cyber monday sales other than that I havent had any issues.

I don’t know squat about computers. The biggest glitch I’ve encountered is while playing planet zoo, where after playing for a month, it won’t let me start it anymore and i have no idea why. It’s frustrating. But id still give this computer a fair rating even tho this hickup.

did not know I had Purchased. HAVE NOT USED or probably wont

Real slow when opening programs, keys are not back lit very hard to see. Returned it for an HP Pravilion. Extremely pleased with it super fast and half the price.

Haven't had need or cause to use this (knock on wood) but seems to be like most insurance policies: you have it and hope you never have to need it.

"Morgan" a "Geek Squad" member at Best Buy in OKC took great care of my business and over 3 days' time, I always felt like I was getting personal attention. I will do my electronic business with Best Buy 100% of the time going forward.

I did not get a call f when my laptop was ready to pick up

Always protect your items! I am glad I purchased protection for my laptop when I bought it earlier this year. I have had to use Best Buy Protection coverage for other purchases of mine in the past. You never know when you may need it!

Great product! I was researching everything way before i actually purchased. All the time spent when i finally decided to pull the trigger i could not be any happier! I love best buy and am so happy with all products and services

Best buys protection plan sucks - I am a bookkeeper that bought your protection plan to cover the $960 laptop I bought from you. The hard drive failed in 4 months. and your answer to the problem was to send my laptop to Kentucky from SC to get a new hard drive installed. Putting my job in jeopardy as I can't work for 10-12 days. Today is day 11 and its on the way back to the store - the app says. I am done with Best buy and sending out my computers - sorry

It doesn't help if you don't have the correct device for your programs.

24 month subscription in 2022? came with purchase, exchanged Apple with M1 chip for HP, after factory reset of HP, would not let me use the specified Internet, connection on my brand, new phone, iPhone 14MAX pro, with Microsoft defender, and VPN set up with secure core, 5G, hotspot. (Worked on other devices fine) I created a Help ticket with geek squad total tech, arrived at the Murray location UT, late as I was running behind, offered to leave merchandise still in the box with the attendant. location to update my windows 10 to Windows 11 by a professional as HP recommends, with full update, and restore at two factory settings. MURRAY, UT- location. Windows 11 was not updated and when I came home, I was not able to use the hotspot on my phone (as my help ticket requested) and instead my phone became infected with spyware -having my passwords, yet again, hacked ! But caught by Microsoft defense!

Don’t waste your money. It’s a yearly subscription, not a warranty for your item.