Customer Ratings & Reviews

I am a total tech member so I get this coverage whenever I buy anything from Best Buy. I have not had to use on anything yet but Best Buy always has treated me well in the past on issues relating to my Tech items.

awesome! excellent, very professional, efficient and friendly help.

The coverage plan is great. Twice I’ve had to go back and have repairs done. Easy to book an appt on app and even easier once I get to the store. It worth having the plan but they did increase it quite a bit ☹️

The protection plan has so many other thinks to enjoy like free geek squad assistance.

I am very happy with the assurance and sense of peace I feel with this product purchase

Love the protection care really helps with my apple Products when in need

Lenovo laptop is the best laptop I have ever bought. Very good graphics and sound and plenty fast. I highly recommend this purchase to anyone looking to buy a laptop. Frank

I am so glad I purchased this as I am very clumsy around my work station! I have spilled coffee, water, food! And even tho the computer has held up to my messiness, I didn't freak out bc I knew I had the BEST BUY PROTECTION!

Great quality. User friendly. Excellent design and experience.

I had an absolutely terrible experience with the Geek Squad in White Marsh and I will never trust them with my devices again. I brought in my laptop to have the hinge repaired and requested a diagnostic because it was running slow. I was told it had to be sent out, and before leaving it, the associate stressed how important it was to back up my files. Since I had a lot of personal and client data, I agreed and even purchased a flash drive they recommended so everything could be saved. I was reassured multiple times that Geek Squad takes customer data seriously and that my files would be safe. Weeks later, I was told only the hinge and trackpad needed to be repaired. I approved those repairs, and no one ever mentioned my hard drive. But when I was called to pick up my laptop, I was shocked to find out they had replaced my hard drive without my knowledge or approval. That was never discussed with me beforehand. When I raised my concerns, the associate apologized and told me my data had been backed up to the flash drive, so I “shouldn’t worry.” When I finally picked up my laptop and checked, ALL of my files were gone. Nothing was restored, nothing was on the flash drive, and my laptop was basically wiped clean. Five years of personal files, family photos, and important client documents—all lost forever because of Geek Squad’s negligence. To make matters worse, when I pointed this out, the associate brushed me off and kept insisting the files “must be on OneDrive,” even after I explained multiple times that I don’t use OneDrive. After confirming with him that nothing was there either, his response was essentially a shrug. No effort to fix it, no accountability, no real concern. This experience was beyond frustrating—it was devastating. Geek Squad not only failed to deliver the service I trusted them with, but they destroyed years of irreplaceable data and showed zero urgency in making things right. Their carelessness and lack of communication cost me dearly, both personally and professionally.

Best Buy warranty are great and geek squad is amazing.

This laptop holds up well. I only use it to trade in the market, so I don't download a whole lot of things depleting it's performance. I also love the converting option it gives turning it into a tablet.

Love this kind of protection ! Awesome price for great coverage

I love my computer. Just be mindful not to add loose hard material in the bag you store the computer. it might interfere with the start button on the side.

Yes this product warranty gives me a chance to exchange my items easily at the store.

Good good I will recommend to anybody it was worth the money

Good is have Best Buy Protection you never know when you may need it's. Best Buy will help you with all of your devices. I seem so many people's without any Best Buy Protection or protection from the company that make there devices when the warranty is have run out. So buy the Best Buy Protection or a warranty with the company before it run out.

It is an excellent machine for the money. I am really impressed with the way HP has come around and worked on their laptops over the years....

Excellent idea for making sure your investment stays protected

Love HP! Works great. I prefer HP over other brands. Good value